Best experience in Vietnam with great support!
Vietnam | Sep 1 - Sep 8, 2025

B
Bettie L.
Canada | Reviewed on Sep 10, 2025

I’ve updated Hien as we traveled in Vietnam. She is the best support person ever!

Hotel Reviews
Acnos Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
My husband got his shin and toe badly hurt by the sharp corners of the bed frame . Thankfully I had a first aid kit to stop the bleeding. I hurt myself too, but thankfully did not bleed. Just got bruised
Cozy An Boutique Hotel Hoian
Hoi An

I loved that the bathroom had a special surface so it felt safe and not slippery.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
San Boutique Hotel
Authenticity & Character
Location
Staff
Minh went above and beyond his duties. We are very thankful for all his help with the luggage and my brother-in-law’s wheelchair needs
Cleanliness & Comfort
Change the corners of the bed frames so it is not so hazardous. Could get badly hurt hitting against it
Hermes Cruises

It’s old and the shower stall was moldy. Water doesn’t drain well and you shower standing in dirty water. Not pleasant.

Authenticity & Character
Location
What more to say about Halong Bay. It is an amazing place!
Staff
Ben was the best. As was Husna. There were a couple of indifferent staff. Food ran out at the buffet and I left the cruise hungry!
Cleanliness & Comfort
Activity Reviews
Exploring Ho Chi Minh city  Half Day Tour
Exploring Ho Chi Minh city Half Day Tour
Ho Chi Minh City

Anh was very helpful and attentive. He took us to a place for lunch which was memorable. Unfortunately, I forgot the name of it. It has a water wheel outside.

Quality of Experience
Guides, Drivers and Staff
Transport
Hoi An City Tour – Boat Ride – Release Flower Lantern
Hoi An City Tour – Boat Ride – Release Flower Lantern
Vietnam

Tranh was very good and took very good care of us, especially my brother-in-law. It was doubtful if he could make it on to the boat for the flower lantern. But, he made it with help from all who were there

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Danang City Sites & Ba Na Hills
Visit Danang City Sites & Ba Na Hills
Vietnam

Tranh showed his strength and ingenuity in maneuvering the wheelchair around Bana Hills especially with the escalators. It was fun to travel with him.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi Half Day City Tour & Train Street
Hanoi Half Day City Tour & Train Street
Hanoi

Mai was very considerate of our age as she took us around Hanoi. She was also very kind to treat us to coconut drinks while waiting for the train.

Quality of Experience
Guides, Drivers and Staff
Transport
Ha Long Bay - Titop Islands (Hermes Cruise)
Ha Long Bay - Titop Islands (Hermes Cruise)
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore More Ha Long Bay & Lan Ha Bay ( Hermes cruise )
Explore More Ha Long Bay & Lan Ha Bay ( Hermes cruise )
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sung Sot Cave - Disembark to Tuan Chau (Hermes Cruise)
Sung Sot Cave - Disembark to Tuan Chau (Hermes Cruise)
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi Street food walking tour (S)
Hanoi Street food walking tour (S)
Hanoi

Mai was cool and calm especially with pushing the wheelchair amidst the traffic in Hanoi. But it was hot and crowded and we were tired. So we stopped after 2.5 hours

Quality of Experience
Food
We had too much at the first stop and couldn’t eat much more after that. Mai was very kind to buy us guava as I love that fruit.
Guides, Drivers and Staff
Transport
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Sep 10, 2025

Dear Bettie,

Thanks so much for your review! We’re really glad to know that you enjoyed your holiday in Vietnam.

Your feedback is highly appreciated, as it enables us to further develop our services. Trust us, you’ve made our day immensely better by sharing your experience.

Thanks again for your kind words and for being such a wonderful guest.

Wishing you many more happy travels ahead, and we hope to welcome you back someday!

From Hanoi with love ❤️
Warmest regards,
Hien