The airport transfers were awesome. The hotel...
Italy | May 25 - May 30, 2025

R
Rene G.
Dallas, TX | Reviewed on Jun 06, 2025

The airport transfers were awesome. The hotel was ok. It was one block off a major avenue near a hospital. So, we heard sirens day and night. Paid extra for a balcony and rooftop bar. Being one block off major streets, we were surrounded by taller buildings blocking all views from balcony and roof top bar. No one ever used the rooftop bar in the evenings. Also, no severs were visible to order drinks from, ie useless. Never used! The rooftop bar area was used for breakfast area which was ok. However, breakfast buffet was the same exact food every single morning. No variety or other options given.
The scheduled tours were provided by Liv Tours. All the guides and drivers were excellent and went above and beyond. One guide Ribal who was amazing, remembered us from our tour with him and came over to say « Hi » the following day when we were with another guide from Liv Tours. He (Lou name?) was also great and at the end of our Collosseum tour with him , he summed up our time perfectly ´It was like spending time with family!’
Our Day Trip to Pompeii and Positano was a delight. We were impressed by our guide’s knowledge of Pompeii and could tell she really enjoyed sharing her knowledge and experience with us. We were disappointed kimkim could not book us and advised us against a long day trip by van to Florence & Pisa. I personally don’t like the opaque pricing but I understand it’s typical of travel agencies.

Hotel Review
Hotel Monte Cenci
Rome

It is a nice boutique hotel. I would not say it was 5 stars but charge as one. It is located in a central location. Everything is walkable. However, the hotel has no views from balcony or rooftops bar. No one ever used rooftop bar as it had no servers. The breakfast buffet was identical every day. Staff was excellent! We had room serviced every day and turn down service too. Close to a hospital so sirens noise 24/7.

Authenticity & Character
Small but elevator limited to two guests at a time. Some long wait times.
Location
Walkable but no views!
Staff
Awesome staff and very helpful.
Cleanliness & Comfort
Cleaning public areas all the time.
Activity Reviews
Private Guided Visit of Vatican Museums & Sistine Chapel
Private Guided Visit of Vatican Museums & Sistine Chapel
Rome

Private tour is the way to visit. More time to ask questions and can spend more time in areas you enjoy. Very crowded so small group is easier to navigate around huge groups.

Quality of Experience
We could ask to see or find items that were of interest to us.
Guides, Drivers and Staff
Ribal our guide was very knowledgeable and knew where to stand to take the best photos.
Private Pompeii & Amalfi Coast Day Tour from Rome
Private Pompeii & Amalfi Coast Day Tour from Rome
Rome

As a private tour we could go at our own pasce and select where to stop for pictures.

Quality of Experience
Pompeii is huge could spent a whole day there.
Guides, Drivers and Staff
Driver and guide were excellent and experienced. Made everything run smoothly.
Transport
Top notch Mercedes-Benz van. Very spacious and comfortable. Expert driver on tiny little roads.
Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City
Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City
Italy

Awesome inside and out. Our guide was excellent and treated us like family. Also suggested the best spots for that prefect picture.

Quality of Experience
Just awesome!
Guides, Drivers and Staff
Guide was very knowledgeable and brought along a slide deck (paper PowerPoint) too help explain some items in more detail. I loved it!
Local specialist: Manuela Cardillo
Manuela
Manuela Cardillo
Local specialist in Madrid | Replied on Jun 06, 2025
Hi Rene! Thank you so much for taking the time to share your detailed feedback. We’re thrilled to hear you enjoyed the airport transfers and had such positive experiences with our guides — it’s wonderful that they made your tours feel like time spent with family! We truly appreciate your feedback about the hotel and will share your comments with the team to help improve the experience for future guests. Regarding the Florence and Pisa day trip, we generally don’t recommend it from Rome due to... Read more

Hi Rene! Thank you so much for taking the time to share your detailed feedback. We’re thrilled to hear you enjoyed the airport transfers and had such positive experiences with our guides — it’s wonderful that they made your tours feel like time spent with family! We truly appreciate your feedback about the hotel and will share your comments with the team to help improve the experience for future guests. Regarding the Florence and Pisa day trip, we generally don’t recommend it from Rome due to the long travel times involved and we always strive to offer the best advice based on our knowledge and availability. Thanks again for sharing your experience — we look forward to helping you plan your next adventure!