The Ultimate Travel Experience: A Review of Our Amazing Agents!!
Mar 12 - Mar 18, 2023
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"I had the pleasure of working with Johanna and Kristy to plan our group’s recent trip and I cannot recommend their services highly enough! From start to finish, my experience with Johanna and Kristy was exceptional. Their dedication and hard work truly demonstrated when we had to change our destination location in an unexpected turn of events. It is no small feat to rebook flights, hotels, tours, restaurants, and activities to a group of 68 people!!!
It started with a simple planned trip for a week to Peru. From the very beginning, Johanna was professional, knowledgeable, and incredibly helpful. She took the time to really understand what we were looking for in a vacation, and was able to suggest customized itinerary and activities that perfectly matched all our group’s preferences.
But due to unforeseen situations in Peru, we decided to change our trip to Chile for the same dates. Johanna and Kristy quickly pivoted to understand our requirements and spent countless hours to co-ordinate with airlines travel agency and crafted detailed itineraries and recommendations for the trip.
What impressed the entire group was their outstanding customer service when they accompanied us in person throughout the trip, to ensure there were no hiccups every step of the way. They truly cared about making sure that each and every one of us had an amazing trip, and were always available to help with any issues or questions that came up along the way. We felt like we had a personal concierge service throughout our entire vacation!
Overall, I cannot recommend KimKim, especially Kristy and Johanna highly enough. They are a true professional in their field, and their commitment to customer service is second to none. If you're looking for a travel agent who will go above and beyond to make sure that you have an unforgettable trip, Johanna and Kristy are the one for you!"
Thank you so much for booking your trip to Peru / Chile with us. We're glad we were able to make the last minute switches successfully and to have had the opportunity to meet all of your families! We hope to help you again in the future!