Awesome trip to Japan

Japan | Jun 12 - Jun 22, 2025

I am extremely pleased with the trip to Japan which we booked through kimkim. The kimkim agent who worked with us from Japan is Olivia and she did an outstanding job for us. We gave a fairly vague request to start the planning - "10 days in Japan visiting 4 cities, utilizing private guides in each city". Olivia came up with an initial itinerary including time in Tokyo, Kyoto, Osaka and Kanazawa, with proposed hotels, walking tours, activities and train routes. The chat feature in kimkim works very well, especially given that we were 11 time zones away from our agent. Over the course of several weeks we made multiple change requests and each time, Olivia made adjustments to suit us until we were ready to finalize and book our trip.

When we arrived in Japan, everything ran like clockwork! The hotels were great, the trains ran on time and each of the tour guides and drivers assigned to us by Olivia were excellent. The kimkim chat feature kept us in touch with Olivia throughout the trip, which was helpful on almost a daily basis - for instance each time we wanted the Japanese version of a hotel address to show a taxi driver. Also mid trip we decided we wanted to visit a different neighborhood in Tokyo for our last two nights and Olivia took care of that too on the same day we requested it.

I will definitely book with kimkim again.