The trip was amazing with wonderful guides. ...
May 7 - May 13, 2023
The trip was amazing with wonderful guides. It was so nice having everything coordinated. Everything went as planned and we had great support all along the way. Alexandra was wonderful - she was our guide in Sacred Valley and Cusco. She was very knowledgeable and helpful. She spent more time with us than was planned. Franco was our guide in Machu Picchu, and he too was very helpful. We couldn't have asked for better guides! The Pachamanca was a unique and interesting experience. The food was very good. The transfers from airports to hotels were always right on time and took the worry out of travel. We weren't able to do the tour in Lima because we didn't get to the hotel until after 3 pm - in retrospect, it would have been better to fly from Cusco to Lima the night before. But it was ok. Liz was patient and wonderful in researching several options with us and I think we ended up with the right one for us. Well done. I highly recommend Kim Kim.
The hotel was comfortable. The staff were friendly and helpful. They made good suggestions for restaurants, etc. The room was comfortable - the only negative is that it was just a double bed (not a queen or king).
The room was nice but it was cold and the small space heater was inadequate. The night we stayed, something happened and there was no hot water. When mentioned the next morning, the manager discovered something had happened and was able to correct the problem but it was too late for us. The manager was very nice and apologized for the problem. It was unusually cold and I'm sure this room would have been fine had it not been for the weather.
Hotel was wonderful - it was a bit of a walk to get to it. The king bed was comfortable and the room was warm and appealing. The staff was very helpful and kept our luggage the next morning and delivered it to the train station in the afternoon. Everything was excellent.
The hotel was good. Again, the room was cold because the wall heater was inadequate. The king size bed was comfortable. The breakfast was good. Overall, it was a positive experience.
The weather wasn't the best but Alexandra was a wonderful tour guide and gave us non-stop information. Sacred Valley was beautiful and we enjoyed everything we saw. I climbed to the temple in Ollantaytambo and am glad I did. It was amazing. The pachamanca also was a real treat
It was fun and interesting. The food was great. Nothing but positive comments.
Franco was wonderful and very patient. One of the women in our party was struggling a bit with all the climbing and walking and he helped her quite a bit and moved at her pace. He was very knowledgeable and actually spent more time with us than we had planned. The only negative is that we arrived 5 minutes late for the Huaynapicchu hike and they wouldn't let us do it. We had to hike the smaller mountain. Everything else was wonderful.
As mentioned, we arrived 5 minutes after the appointed time and they wouldn't permit us to do this hike. It was disappointing.
Alexandra was wonderful and spent most of the day with us. We enjoyed all that we saw. Alexandra was very animated and knowledgeable. We were grateful to have her as our guide.
We didn't do this tour because we didn't arrive in Lima until after 1 pm and by the time we got to our hotel it was after 3 pm. Liz offered to do a later tour but we were tired and didn't want to have a tour that lasted until 7 pm so we cancelled. It was ok but if we had it to do over, we would have flown to Lima the night before so that we could more time to do the lima tour.
Thanks for taking the time to leave such a nice review! I'm glad to know that you enjoyed your time here. I'm sharing the review with the rest of our team, guides, office team, and suplliers. All the comments help us to improve our services.
I'm sorry to know that you lost the hiike to Huayna Picchu, however still happy to know that you enjoyed the rest of the services.
It was a pleasure to help you with your trip! Please take care.