Perfection in every way
Costa Rica
|
Mar 15 - Mar 21, 2024
From start to finish, both KimKim and their local tour guide partners and companies utilized, were fantastic. As for KimKim itself - with the exception of one time where I had to email a few times to get a reply while awaiting some answers - the professionalism and communication was excellent. I was very happy with the planning process. The ground transportation by Alex was perfect and then for the four subsequent days of touring, our private dedicated tour guide Willy was absolutely phenomenal in every way. Not only was Willy helpful and professional, but he was wonderful with our 10 and 6 year olds which in and of itself is enough for a glowing review. I have nothing but good things to say about everyone involved in this process and can’t wait to use KimKim again, and if we go to Costa Rica again, we will absolutely want driver Alex and tour guide and specialist Willy!
Hotel Review
First class service and accommodations, with unbelievably helpful and professional staff. Nothing but smiles all day every day and a willingness to make the vacation and hotel stay comfortable and wonderful. The hotel is beautiful, secluded, exclusive and enormous (when also considering the club rio aspect). The pools and hot springs are incredible as is the children’s game room and niceties like a helpful essentials type store and free laundry accommodations. The food wasn’t what we hoped for - it was not terrible by any means - but just not up to the expectations given the VERY high price. The sushi was good and the restaurant down near club rio activities was quite good but that’s about it. The morning buffet was very mediocre and we made sure to leave the hotel for breakfast after trying it twice. The hotel pizza and non sushi dinner options were not enjoyable either. Again, not horrendous just not what we’d expect given all the other incredible aspects of the hotel and the cost of course. We will certainly return, we just know we will mostly eat downtown in La Fortuna. Otherwise, absolutely wonderful in every way
We will love to help you plan another Costa Rica vacation in the near future, and serve you in country, so feel free to reach out any time and we will make sure Alex and Willy are assigned to your family.
In terms of the honest and... Read more