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Well planned expensive trip
Peru | Aug 10 - Aug 24, 2024

Pooja
Pooja S.
Ashburn, VA | Reviewed on Aug 26, 2024

Planning and booking was a breeze. I only had to agree to pay and the whole program was set up for us. All guides and hotels except for Lima were great. They were knowledgeable and explained the history very well. The hotels were also very beautiful. However in Lima, the hotel was next to a club and the loud music was on until 1-2 AM so that was very disturbing. Also the guide in Lima spoke 80% of the time in Spanish since we had Spanish speaking people in the group. And it seemed like she was giving us a very shortened form of explanation in English. It was also a waste of our time waiting for her to finish her Spanish explanation.
Once in Peru, I started noticing that hotels and guides, and transportation was not that expensive. So it made me feel that kimkim was charging double the price of the total expenses, possibly more. Also, we had to cancel a part of a trip to Puno because of health issues, and there was no refund from that part of the trip. I had to actually pay additionally from my pocket for extra two nights. The travel agent's network should have more flexibility in canceling and getting refunds than an individual traveler would.

Hotel Reviews
Del Pilar Miraflores Hotel
Lima

Very loud club next building. Too loud till 2-3 am

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Corto Maltes Amazon Lodge
Puerto Maldonado
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Albergue Ollantaytambo Boutique Hotel
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Inti Punku MachuPicchu Hotel & Suites
Machu Picchu, Aguas Calientes
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa San Blas Boutique
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hacienda Plaza de Armas
Puno

we cancelled the trip to puno and wished we got refunded for this. whether this is the problem of the hotel or kimkim we will not know.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Flight to {{end_location}} & Corto Maltes Lodge 1/3 (Sandoval Lake Program)
Flight to {{end_location}} & Corto Maltes Lodge 1/3 (Sandoval Lake Program)
Peru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Corto Maltes Lodge 2/3 (Sandoval Lake Program)
Corto Maltes Lodge 2/3 (Sandoval Lake Program)
Puerto Maldonado
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Corto Maltes Lodge 3/3 (Sandoval Lake Program), Flight to Cusco & Transfer to {{end_location}}
Corto Maltes Lodge 3/3 (Sandoval Lake Program), Flight to Cusco & Transfer to {{end_location}}
Peru
Llama Farm & Weaving Demonstration
Llama Farm & Weaving Demonstration
Sacred Valley
Shared Quad bikes tour in Moray & Maras
Shared Quad bikes tour in Moray & Maras
Sacred Valley

this was a highlight for my 10 year old.

Explore Ollantaytambo, Pachamanca Farm Tour & Train to Machu Picchu town
Explore Ollantaytambo, Pachamanca Farm Tour & Train to Machu Picchu town
Peru
Explore Machu Picchu & Return to Cusco (Private Guided tour in Machu Picchu) SV
Explore Machu Picchu & Return to Cusco (Private Guided tour in Machu Picchu) SV
Peru
Private Walking tour to Sacsayhuaman, Cusco city & San Pedro Market
Private Walking tour to Sacsayhuaman, Cusco city & San Pedro Market
Cusco
On your Terms! Shared Rainbow Mountain Tour
On your Terms! Shared Rainbow Mountain Tour
Cusco
The Route of The Sun: {{start_location}} - {{end_location}}
The Route of The Sun: {{start_location}} - {{end_location}}
Peru

cancelled this part of the trip. We would like to be re-imbursed.

Shared Kayaking to Uros & Taquile Floating Islands tour
Shared Kayaking to Uros & Taquile Floating Islands tour
Puno

cancelled this trip. Please re-imburse us.

Shared Lima City Tour & San Francisco Catacombs
Shared Lima City Tour & San Francisco Catacombs
Lima
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Aug 27, 2024
Hi Pooja,
Thank you for taking the time to provide a review and for the heads up. I'm glad you had a good time in Peru. Please be assured that our quality department will review the Lima service.
Regarding the Lima hotel, thank you for informing us; we will definitely request rooms away from that side or, if necessary, we will change our customers' accommodations to another hotel.
Regarding pricing, the quality of services in Peru varies depending on group size, transportation, group... Read more

Hi Pooja,
Thank you for taking the time to provide a review and for the heads up. I'm glad you had a good time in Peru. Please be assured that our quality department will review the Lima service.
Regarding the Lima hotel, thank you for informing us; we will definitely request rooms away from that side or, if necessary, we will change our customers' accommodations to another hotel.
Regarding pricing, the quality of services in Peru varies depending on group size, transportation, group privacy, and, most importantly, whether the service providers are legitimate and recognized by the government. We are committed to providing the best value for your trip by taking into consideration the work and research we've done to ensure your trip runs well, manage all reservations, provide on-the-ground support, and, most importantly, ensuring that the experience is enjoyable and secure. We believe our rates are reasonable and fair based on this, and many of our guests agree, offering great reviews.
Regarding Puno, please note that suppliers, especially hotels, will confirm your services and deny them to others in order to keep your services confirmed. We are happy to assist our travelers to the greatest extent possible; however, please keep in mind that these will vary depending on how far in advance you cancel.
I was delighted to assist you with your Peru holiday, and I am thrilled to hear that, despite the Lima portion, you had a positive experience and enjoyed your time here. 😊
Kind regards,
Liz.

Read all Peru reviews