Thomas

Australia 10-11 trip - do you cover this area?, Australia - Apr 4 - Apr 10, 2019

Traveler: Thomas G. - Local specialist: Lisa Sultanova

Accommodations in Port Douglas wasn’t as good as expected. Staff was not as attentive and room location was not as good as others. Also hotel told us we would be charged for new towels to take to beach unless we laundered dirty ones. Also we asked for later 11am checkout and was told no. However when we left at 11:15 the room was still not occupied or staff cleaning it. Would have preferred a better hotel in the area.

Lisa Sultanova profile photo
Lisa Sultanova, local specialist, responded to this review:

Hi Thomas,

Thank you for your review. And I am very sorry to hear about your stay in Port Douglas. We have had only positive feedback about the hotel previously, and that's why we recommended it to you. But will definitely re-look at this property and will consider your feedback for any future bookings.

I hope you enjoyed the rest of your trip.

Cheers,
Lisa