Exceptional local service for our family trip to Portugal
Portugal | Aug 8 - Aug 22, 2025

S
Susan L.
Canada | Reviewed on Aug 25, 2025

Joao and team provided an exceptional service for our family trip to Portugal. Having someone with local knowledge helped us find great hotels and tours. We were pampered with airport transfers, private walking tours in Lisbon and Porto, wine tasting in Duoro region, hiking in the mountains with a guide who shared with us pumpkin jam made by his Mom with local bread and cheese. While using drivers for Lisbon, Porto and Duoro we rented a car to travel to the mountains and Algarve and Portugal roadways are easy to drive. Our time in the Algarve was our highlight, kayaking, hiking and swimming. We finished off with two relaxing days in Cascais where pool time was a perfect end. Joao and team checked in daily to let us know timing for our next day which was lovely as I didn’t need to think about these details. Their support in planning our trip as we tweaked and changed activities, dates etc was fantastic and took away tons of hours of internet research and gave us the confidence in what we were booking. And they did all the booking. Truly exceptional service and local knowledge. I would recommend Across Portugal to anyone planning to visit Portugal.

Hotel Reviews
Condes de Azevedo Palace
Porto

Wow. We walked into our two bedroom suite and we couldn’t believe how nice. Great location for sightseeing.

Authenticity & Character
Location
Great access to sightseeing historic sights and river front.
Staff
Cleanliness & Comfort
Vila Galé Cascais
Cascais

A little dated. Very family friendly.

Authenticity & Character
While situated adjacent to historic buildings, this is more of a standard hotel and is dated.
Location
Close to the coast, and the Inferno. About 15 mins walk to town.
Staff
Cleanliness & Comfort
Montebelo Lisbon Downtown Apartments
Lisboa

Great location to central historic district of Lisbon. Nice 2 bedroom unit. Self check in.

Authenticity & Character
Location
Staff
Self check in, so only connection with staff was through What’s App.
Cleanliness & Comfort
Pousada da Serra da Estrela - Historic Hotel
Covilha

Cool location up the mountain. Restaurant was ok, but not great. We found a pub 5 mins up the hill further that had more atmosphere and good food for our second night.

Authenticity & Character
Interesting history.
Location
Staff
Cleanliness & Comfort
Activity Reviews
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

Due to wild fire risk Sintra palace was closed and our driver was hesitant due to traffic to travel into the village. We were a bit disappointed in hindsight. Lovely lunch restaurant recomendation.

Quality of Experience
Guides, Drivers and Staff
Lots of personal recommendations and history to share.
Transport
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Portugal

Very neat experience.

Quality of Experience
Food
Guides, Drivers and Staff
Private Historic Odyssey Walking Tour of Lisbon
Private Historic Odyssey Walking Tour of Lisbon
Lisbon

Be ready to walk with Claudia. We did almost 20,000 steps thru short cuts that only a local would know. Lots of historical knowledge and a wonderful private wine tasting and charcuterie at the end.

Quality of Experience
Guides, Drivers and Staff
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal
Quality of Experience
Guides, Drivers and Staff
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto

Great way to see the highlights of the city and go back to spend more time inside. Incredible knowledge of the city and history. The train station is beautiful and tells such a story.

Quality of Experience
Guides, Drivers and Staff
Private Douro River Escape: 1-Hour Exclusive Cruise
Private Douro River Escape: 1-Hour Exclusive Cruise
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Hike & Bite with Peaks & Paths
Hike & Bite with Peaks & Paths
Serra da Estrela Nature Park

Local guide shared with us locally made products including his Mom’s pumpkin jam. Our hike was adjusted due to wild fire risk that closed the National Park. Our guide was very knowledgeable about the flora and fauna and trails we did at the peak.

Quality of Experience
Guides, Drivers and Staff
Transport
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

Driver was knowledgeable. We learned about cork trees!

Quality of Experience
Guides, Drivers and Staff
Transport
Ponta da Piedade Small Group Kayak Adventure
Ponta da Piedade Small Group Kayak Adventure
Portugal

Great trip….small kayak tour…it was just the four of us. Lovely coastline to explore and helpful guides.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Aug 26, 2025
Dear Susan, Thank you so much for your kind words and for taking the time to share your experience. We are truly delighted to know that you and your family enjoyed your trip and that the balance of guided experiences, self-driving, and time to relax worked so well for you. It was a real pleasure to assist with your journey and to be part of these special memories, from the walks in Lisbon and Porto, to the Douro wines, the mountains, and of course your wonderful time in the Algarve and... Read more

Dear Susan,

Thank you so much for your kind words and for taking the time to share your experience. We are truly delighted to know that you and your family enjoyed your trip and that the balance of guided experiences, self-driving, and time to relax worked so well for you.

It was a real pleasure to assist with your journey and to be part of these special memories, from the walks in Lisbon and Porto, to the Douro wines, the mountains, and of course your wonderful time in the Algarve and Cascais. I’m glad our daily check-ins and support helped make the trip smooth and stress-free.

Your recommendation means a lot to us. We hope to welcome you again in Portugal for another adventure whenever the time is right!

Your friend in Portugal - João