Eric from Kimkim planned a wonderful trip

Iceland | Sep 12 - Sep 22, 2023

Eric from Kimkim planned a wonderful trip for us in beautiful Iceland! Having traveled many times independently, researching and making our own reservations and itinerary, my husband and I decided it was time to get assistance. It was a relief having a hotel each night where we were welcomed with arrangements already completed, having pleasant accommodations, scenic views, and great breakfasts. Trip plans and directions were provided for each day, including additional suggested activities – more than we could fit in. We proceeded with those we found most appealing and had a great time. Eric was very helpful in setting up the trip. We emailed and had more than a few phone calls with him beforehand, which he arranged with our schedules in mind. He was always pleasant, helpful, and never acted as if we were being annoying. He got back to us almost immediately with the changes we requested. When there was an airline problem and we arrived a day late (which had nothing to do with Eric or Kimkim) the trip was immediately modified appropriately, and Eric provided the documentation needed for the insurance company to get the cost of one day of car rental and hotel reimbursed.