Japan: Tokyo, Nagano, Kyoto, Osaka
Japan | Mar 5 - Mar 19, 2026

Elizabeth
Elizabeth K.
Peru | Reviewed on Mar 22, 2026

Our trip to Japan included four cities and 7 people arriving from different parts of the world. There were a lot of moving parts, and Shona was tasked with all of the transfers which was a monumental task on its own. The drivers all communicated with us and arrived on time so there was no stress. We were able to get in touch with Shona every day that we needed to.

We developed a nice mix of planned tours and time on our own. The tour guides were excellent and prompt. We did some touristy things like the Sumo wrestling club and the Cup of Noodles museum, but they were more fun than expected.

Very pleased overall. Two points of feedback: during the planning stages, it would be helpful if the travel agent was clear about how much time it would take to get from one location to another. We had one day planned on our own with a driver that was too rushed due to the distance from our hotel, the later pick up time, and operating hours of the spots we were visiting. The second issue was that the Kim Kim website wasn't updated with our final itinerary, so when we went into it we would see older itineraries and it all got very confusing. Part of the issue is that until you are actually in the country, it is hard to understand what you don't understand about the requirements of the day.

Hotel Review
Hotel Grand Phenix Okushiga
Nagano

Highly recommend this hotel. It is at the end of the bus line, so it is about a hour to take the bus back to things like Shibu Onsen or the snow monkeys. However, it is slopeside for the skiing. Ski rentals were in-house. If you are looking for a vibrant apres-ski scene, this is not it, but for a family gathering it was perfect. There was a full lap pool that I had all to myself. On an upper floor there are the public baths that overlook the slopes. There was a lounge with a real fire for post-skiing drinks or for lunch. They offered an in-room massage therapist who accommodated our schedule. The two restaurants were amazing. Our large group got a private room in the Japanese restaurant. The Italian restaurant had a fixed meal menu that changed each night. We had two pescatarians that they accommodated on the spot, and then remembered who they were the next time we ate there. All the food was exceptionally delicious. Service was flawless. After checkout when we drove away, the front desk person ran outside, bowed, and waved us off!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tokyo: Sumo Show Experience with Chicken Hot Pot and a Photo
Tokyo: Sumo Show Experience with Chicken Hot Pot and a Photo
Tokyo

We had some sceptics on the trip, but this turned out to be a lot of fun, plus we learned about the sport. It is a tourist experience, and the food was meh, but the host and the wrestlers were such fun. Glad we included it on the trip.

Snow Monkeys, Zenko-ji Temple in Nagano
Snow Monkeys, Zenko-ji Temple in Nagano
Nagano

We visited these sites with a private driver and no guide. There is nothing wrong with doing it this way, but the issue we had was that from our hotel, it was over an hour to the temple and we didn't leave until 11:00AM. So we were rushed the whole time. The town around the temple is nice to explore but we barely had an hour. The walk into where the snow monkeys are is over 30 minutes and the park closes at 4pm.

Full Day Kyoto City Tour with Tea Ceremony
Full Day Kyoto City Tour with Tea Ceremony
Kyoto

Guide was prompt, knowlegeable and friendly. Would not want to miss the golden pavillion, for sure. The tea ceremony was about an hour and very informative relative to the culture.

Guides, Drivers and Staff
Full Day Osaka Discovery  with Cup Noodles Museum
Full Day Osaka Discovery with Cup Noodles Museum
Osaka

Cup of Noodles Museum is mostly for children, but the inventor was a rock star in Japan and the history was very interesting. Glad we did it.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Mar 22, 2026
Hi Elizabeth, Thank you so much for your thoughtful and detailed feedback—I truly appreciate you taking the time to share your experience 😊 I’m glad to hear the trip went smoothly overall, especially given the complex setup with multiple arrivals and cities. It means a lot to know that the transfers were well coordinated, the drivers were punctual, and that you felt supported throughout the journey. I’m also happy you enjoyed the mix of guided tours and free time—and that experiences like... Read more

Hi Elizabeth,

Thank you so much for your thoughtful and detailed feedback—I truly appreciate you taking the time to share your experience 😊

I’m glad to hear the trip went smoothly overall, especially given the complex setup with multiple arrivals and cities. It means a lot to know that the transfers were well coordinated, the drivers were punctual, and that you felt supported throughout the journey.

I’m also happy you enjoyed the mix of guided tours and free time—and that experiences like the sumo club and Cup Noodles Museum turned out to be fun surprises!

Thank you as well for your constructive feedback. You’re absolutely right—being clearer about travel times during the planning stage is very important, and I’ll make sure to improve on that moving forward. I also sincerely apologize for the confusion caused by the itinerary updates on the Kimkim platform. I understand how that could complicate matters, especially during the trip.

It was truly a pleasure assisting you and your group, and I hope to help you again on another adventure in the future!

Warm regards,
Shona