Our trip to Thailand
Thailand
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Oct 12 - Oct 18, 2024
Our guide in Bangkok (Julie) was great. She gave a 100% and was well prepared and attentive. Also, our driver in Bangkok (Ont) was great! Very helpful and well mannered. My thanks to both of them and I wish them the best.
As for Phuket, we never saw or heard from our guide (Jeffory). Some young lady with a private car picked us up from the airport and had no idea about our hotel booking, etc. Jeffory needs to get his act together! I would have at least sent a welcome message and an appology if I were in his place.
Dear Shideh,
Greetings from Kelly.Thank you for taking the time to share your feedback. We're thrilled to hear that Julie and Ont provided such excellent service in Bangkok. We'll be sure to pass on your kind words to them.
However, we sincerely apologize for the experience you had in Phuket with Jeffory. We appreciate you bringing this to our attention. We will follow up on this matter to ensure our guests have a much better experience in the future.
Thank you again for your feedback, and we hope to welcome you back for another trip.
Warm regards from Asia,
Kelly