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Kate was wonderful,,, very responsive and a d...
Scotland | Dec 15 - Dec 26, 2025

L
Larry G.
Ashburn, VA | Reviewed on Jan 02, 2026

Kate was wonderful,,, very responsive and a delight to work with. She tied up almost every loose end, went above and beyond on a couple of occasions and when she didn’t know an answer to our questions, she quickly found the answer and provided it right away.
I do want to provide feedback on a couple of things,,, fist the positive,,,,, the itinerary was fine, maybe a little too aggressive for people in their 70s but that was more our responsibility than Kimkims. We made changes on the spot and that was fine. It did result in our not taking a number of tours that we prepaid for.
Transportation was fine, both private cars and trains.
Accommodation’s were of mixed quality. In Edinburgh we enjoyed the Glasshouse Hotel but we wished that our hotel could have been more centrally located and if not in the old city, maybe closer to it. The Leonardo In Glasgow, we would never stay in that prearranged hotel and it should not be used as a choice in the future; out of the way, old and dated, heat didn’t work in our room and not a friendly staff.

Hotel Reviews
The Glasshouse, Autograph Collection
Edinburgh

Nice hotel, accommodations were clean and comfortable

Authenticity & Character
Location
Move the hotel choice closer to the old city
Staff
Guest Services/ concierge were great
Cleanliness & Comfort
Had a number of problems in the bathroom,,,, first arrives, no heat in the room, thermostat needed to be replaced; show door did not close, could not be fixed so bathroom floor flooded everyday; temperature control on shower was broken and needed to be replaced. Too many mishaps for one stay
Leonardo Royal Hotel Glasgow

Terrible experience here, you should not offer this hotel in the future

Authenticity & Character
Hotel was dated, needed a renovation, dingy and sparse,,,, our room had no functions heat,,,,, they had to improvise and moved a space heated in for our stay
Location
Out of the way, don’t feel particularly safe walking around neighborhood
Staff
Cleanliness & Comfort
Don’t use this hotel,,,,, it was at the end of our trip and did not leave a positive last impression
AC Hotel by Marriott Inverness
Inverness

Clean, efficient, tiny rooms

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Edinburgh Castle & Old Town Private Tour
Edinburgh Castle & Old Town Private Tour
Edinburgh

Guide was warn and very knowledgeable but provided tooooo much info, couldn’t absorb it all. Appealed tha she had a set program and couldn’t deviate,,, tooo much and too deep of detail

Quality of Experience
Guides, Drivers and Staff
The Kelpies Guided Tour
The Kelpies Guided Tour
Scotland
Guides, Drivers and Staff
Erie from Executuve Private transfers was a terrific driver. We used him twice on long distance drive….. A real gem and great representative for the company
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Jan 12, 2026
Larry, Thank you so much for taking the time to share such thoughtful and honest feedback! I truly appreciate it more than you know. It was an absolute pleasure working with you, and I’m very grateful for your kind words. I’m really glad to hear that overall the journey went smoothly and that you enjoyed many parts of your adventure, as well as the transportation and your time in Edinburgh. At the same time, I sincerely appreciate you sharing your experiences with the accommodations -... Read more

Larry,

Thank you so much for taking the time to share such thoughtful and honest feedback! I truly appreciate it more than you know. It was an absolute pleasure working with you, and I’m very grateful for your kind words.

I’m really glad to hear that overall the journey went smoothly and that you enjoyed many parts of your adventure, as well as the transportation and your time in Edinburgh. At the same time, I sincerely appreciate you sharing your experiences with the accommodations - especially in Glasgow. I’m genuinely sorry that the Leonardo Royal did not meet expectations, and I will absolutely take this feedback on board so that we can continue refining our hotel selections and improving future trips.

Your comments about pacing and tour styles are also incredibly helpful. They allow me to better fine-tune future itineraries, especially for travellers who prefer a gentler rhythm and more flexible guiding styles.

Thank you again for trusting me with your holiday planning - it truly means a lot. I hope that despite the few hiccups, your trip still brought you many special memories, and I would be honored to assist you again in the future 😊

Best,
Kate

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