Jordan: amman, petra and wadi rum - 4 days, Jordan - Sep 26 - Sep 30, 2018

Traveler: Michael J. - Local specialist: Raísa Jorge

Petra was great and we all enjoyed that. I was disappointed with Wadi Rum and the organization/lack of information of what we were doing and its duration. For example, we were told we should leave Petra early to get to wadi rum, thinking there was a lot to do. After getting there around 11, we sat around for over an hour not knowing what was going on. We then went on our jeep/camel ride for a few hours and got back around 4 with nothing to do til dinner. Our driver told us he was picking us up the next morning around 6 to do a 1 1/2 hour jeep ride then a 2 hour hike. We woke up at 6 and then told there was a booking issue to see if we could pack up and move our stuff to a different tent. On our ride, the jeep broke down and were stuck for 1 1/2 hours before the replacement jeep came. At that point we were not in the mood to drive another 1 1/2 and hike in the heat of the day which was the whole point we left early. So when we got back we had nothing to do for the whole day and thats why we called our agent to go to Amman earlier. I just felt that if we had known how long that hike/jeep ride was and that we would be doing it in the morning, we wouldn't have stayed an extra night at the camp and went to Amman early and saved the expense of the extra car ride/hotel cost.

Raísa Jorge profile photo
Raísa Jorge, local specialist, responded to this review:

Hi Michael,

Thank you very much for traveling with us and your detailed feedback is highly appreciated.
We apologize for any inconvenience. That's certainly not the kind of experience we want our guests to have. We strive for excellency and your holiday should be worry and stress-free.
And we take your comments very seriously and have discussed with the team aiming to improve our future services.

Nevertheless, thanks again for experiencing Jordan with us. We will be more than happy to host you again in the future.

Happy travels!