Morocco spring break, Morocco - Mar 23 - Apr 1, 2018

Traveler: Mathew V. - Local specialist: Larbi Anzal

Pluses:
+ we loved the people, country and culture of Morocco
+ our driver Moad was good - friendly and drove very safely over the 1,500 kms we
+ 2 places we stayed in Quarzazette and Marrakesh were good

Negatives:
- Larbi, does not review the trip advisor ratings of places he books people into. He claims 3 stars, but the ratings are much worse and the experience is just as spotty.
- the bathrooms in the desert saffari were terrible and the “standard luxury” tent was mattresses laid on carpets. There was no “luxury”. Clearly a bait and switch operation.
- when we pointed out the poor quality about some of the places we were staying in, his reaction was pretty much take it or leave it, you are on your own. This was true especially on our last day in Casablanca.

Conclusion:
- we would NOT recommed using Larbi.

Larbi Anzal, local specialist, responded to this review:

Thank you, Mathew, for taking time to write a review of your tour. Such reviews are read with care and all points raised by our travelers are considered and evaluated and acted upon where needs be. It is great to hear that you enjoyed the itinerary with a safe and helpful driver; this is very encouraging to hear. Anzal Tours has great itinerary planning specialists and it was good to develop your bespoke tour itinerary to be just as you wished. Regarding your accommodation comments, however,... read more

Thank you, Mathew, for taking time to write a review of your tour. Such reviews are read with care and all points raised by our travelers are considered and evaluated and acted upon where needs be. It is great to hear that you enjoyed the itinerary with a safe and helpful driver; this is very encouraging to hear. Anzal Tours has great itinerary planning specialists and it was good to develop your bespoke tour itinerary to be just as you wished. Regarding your accommodation comments, however, your tour was booked on a 3* accommodation basis. Your comment about your “standard luxury” tent is not what was costed; in fact there is no such classification as “standard luxury” tent. We offer only either standard tent or deluxe tent and you had standard desert tent. I note your comments about stating that the “bathrooms were terrible” and I will certainly raise this with the Bedouin tent company to enquire about their provision. We had other travelers staying in the same Bedouin camp when you were there and no such negative comments have been received but, of course, I will be checking. Your hotel in Casablanca, although your tour was costed on a 3* accommodation basis, Anzal Tours had actually booked for you a 4* hotel, an hotel that has given us no cause for concern from any of our previous travelers. It was around 17.30 when you ‘phoned me to ask to change the hotel but at such short notice this was not viable. I believe that you asked for one room in the hotel to be changed for you and this was done. But I am soon to be in Casablanca so I will make a point of calling in to the hotel and check it. As both the itinerary planner and tour component coordinator for your tour I, Larbi, always keep a close eye on our traveler provision so I thank you for your observations. Larbi Anzal