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Southern India
India | Sep 1 - Sep 23, 2018

R
Ralph W.
Australia | Reviewed on Oct 21, 2018

The whole trip throughout South India was very well organised and executed by the Kim Kim team.
Unfortunately, one incident near the end of the trip ruined my final memories and has caused me to cancel future plans to visit North India.
On the last day in Kerala, the driver (Tency) who had been with me constantly since Chennai stopped the vehicle in a deserted industrial area and demanded, in a most threatening way, that I give him the tip (gratuity) immediately.
This behaviour was so 'out of character', that I was most disturbed and, in fact, frightened for my life.
This incident has caused me to review (cancel) my intended trip to North India with Kim Kim.
Ralph Watkins

Local specialist: Jay Kajaria
Jay
Jay Kajaria
Local specialist in India | Replied on Oct 24, 2018
Dear Mr Ralph Watkins We thank you for submitting a feedback on Kimkim. We are glad to know that you had a fantastic trip overall. We regret the inconvenience caused regarding the alleged tipping incident. We have done a deep probe in the matter. We called the driver in our office and inquired about this. The driver is with us for last 10 years without any guest complaints .Regarding this complaint, driver has agreed that he had stopped the car on the way to hotel for asking about trip... Read more

Dear Mr Ralph Watkins

We thank you for submitting a feedback on Kimkim.

We are glad to know that you had a fantastic trip overall.

We regret the inconvenience caused regarding the alleged tipping incident. We have done a deep probe in the matter. We called the driver in our office and inquired about this. The driver is with us for last 10 years without any guest complaints .Regarding this complaint, driver has agreed that he had stopped the car on the way to hotel for asking about trip feedback. It appears that this made the guest to feel scared. He did not ask for tip but only a feedback that the guest is asked for at the end of the trip. Our trip personnel will never pressurise for tips. Also, when my colleague spoke with the guest at the end of the trip, the guest expressed his happiness with the services and said that he shall work with us in the future as well. In fact, my colleague Suhel spoke with guest many times during the trip and always the guest gave a positive feedback.

We sincerely apologise for this circumstances leading to the guest disappointment. We will make sure that the guest is asked for feedback once they reach hotel and not on the way.

Thanking you for your patience and support in this matter.

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