Mathilde did a good job but if we could do it again we would change some things

France | Oct 18 - Oct 25, 2025

Overall Mathilde did a great job of planning our intinerary to france/ paris. Reflecting back, I think we would use mathilde and her team again but in a limited way. A few notes on why not a perfect score:
- I wish she asked further on our preference for smaller items such as "what is your preferred time for train travel", or "please note some unique details on your itinerary like it says "welcome to paris enjoy a free day in paris" but please note that we have put you on a night time train so there will not be a free day in paris. however, I also should have read the very small details in the area of the schedule that says "click here for more details". but we made the assumption of hiring a travel agent, and paying the higher price for the convience of them working through the details and communicating with us on small items like this. We now know for next time, or we just wouldnt use them for items like that.
- we did ask for the last day to be open and we will plan on our own as we booked 2 private appointments for dress shopping and a different private appoitment for a shopping and a specialized reservation, however mathilde and her team completed ignored this on two occasions and just scheduled over and did not ask us what time we would want them to book a train etc to accomodate our time. we also reminded them of these pre booked items and to check in with us but they never did. However, when they did double book us, they were accomodating to try to rebook which was nice.
- lastly, mathilde reccomended 2.5 days in the small village reims, in hind sight we wish we only did a day trip as it is really limited what to do in the smaller towns. Now that is kind of a shame on us as we should have trusted less and done our own research and insisted a revised schedule. As well, we currenlty live in a big city with much to do so that may have jaded our view of the town. But overall they were accomodating when we asked to change things.