Shona was excellent and always there ! Most o...
Japan
|
Mar 16 - Mar 31, 2026
Shona was excellent and always there ! Most of the guides were great -Toya, Hal meho, Mai were also very good but Akira in Osaka was terrible-very little information , little English and poor planning -we had to wait to enter the hemeji palace and then were rushed at the end . I would say overall that the focus could have been more varied -we saw lots of temples and shrines . The bike ride was great and the food tour excellent -udo was our guide and he was the best on the tour. Toya helped us when we realized we had left our passports in Tokyo and arranged to have them delivered to Hakone and that went well -the private bath there was also excellent.Hal helped us retrieve a bag we left in Kyoto as well . Of course the language barrier took a while to adjust to . We had no museums which would have been nice -overall I would say very good tour . Thank you
Hi Lucy,
Thank you for your feedback. I’m glad Toya, Hal, Udo, and the rest of the team made much of your trip wonderful. I’m also sorry to hear about your experience with Akira in Osaka – that’s not the standard we aim for, and I will address it.
Thank you again for sharing, and I hope to welcome you on another tour in the future.
Best regards,
Shona