Provence village tour, France - May 20 - May 20, 2018

Traveler: Allyce H. - Local specialist: Simon Hardy

I had a wonderful experience working with kimkim to arrange for private vans and guides to villages in Provence for a group of university students. When we were in Barcelona we were affected by the train strike in France, and our train was cancelled...which left us (a group of 16) stranded and unable to get to our hotel in Avignon. Out of desperation, I contacted Simon, who was my kimkim contact based in Marseille and he took time on a Saturday (holiday weekend) to make calls for me and arrange for a private coach transfer for our group. He saved us!!! He even followed up afterwards to see if we made it to our destination. I can’t say enough great things about the service and extent Simon went to, on his own personal time, to help us out when we were in a bind. Thank you, Simon!!!

Simon Hardy, local specialist, responded to this review:

Hi Allyce, thank you for these kind words! I am glad as well that your students enjoyed the cultural guided tour, and that that you guys didn't stay stuck in Nimes during the strike! There is always a solution :) I am looking forward to having you again with us in Provence! A bientôt, Simon