Exceptional planning and service from Kimkim team!

Galapagos Islands | May 29 - Jun 6, 2025

We would like to share the positive experience we had with Kimkim Tours. We typically like to make our own travel plans and steer away from group tours and/or cruises that have preset “boiler plate” itineraries. Yet, with the choice to go to the Galapagos Islands during our semi-retirement years, as well as the realization that there might be a language barrier, we decided to research tour options. Kimkim seemed like a good choice for us.

We were impressed with the time that Alvaro, and especially Steven, took to understand our individual needs. The interaction started with us filling out a detailed questionnaire detailing our interests, how we preferred to travel, what we wanted to see, our preferences on lodging (from simple hostels to premium hotels) as well as our ages, physical abilities and budget considerations. Kimkim put together a suggested itinerary, We were able give them input on the plan and they made adjustments given our feedback. After a few iterations, we finally agreed our itinerary! Kimkim then went to work on booking our hotels, transportation (including transfers) and daily tours.

We cannot say enough about the exceptional service both during the planning process as well as “on the ground” during our travels. Kimkim provided exceptional service, well-planned itineraries, and smooth travel experiences. We received personalized attention, experienced a helpful and responsive staff, and a seamless booking process. Communications both before and during the trip were efficient and reliable. The local guides and contacts were extremely knowledgeable and helpful and provided valuable insights and direction.

It is also notable to mention that late in the planning and payment process, we experienced a personal health issue that might have affected the trip and excursions we had planned. Steven and Alvaro were understanding and allowed us some extra time to tighten our plans and pay our deposits while always communicating and check-in in on us. In addition, we needed to make a few changes to our plans during the trip and Steven/Alvara/Rita worked together to accommodate our unique circumstance. We appreciated this personal attention and professionalism!