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50th Wedding Anniversary Trip
Italy | Oct 26 - Nov 6, 2019

R
Richard S.
Ashland, MA | Reviewed on Nov 20, 2019

Our Guides Alessandro in Florence was excellent. Ricardo in Rome was excellent also. They were also very helpful . I was. Dis appointed in Matthew. On our second he asked us how our cooking class was? We said no one showed or called. Matthew said he would call us back. We never heard another word from him all week! We waited around all day prior to his call, alerted the front desk and no one came. My husband was really looking forward to this. Loves to cook. Communication was a definite issue with the trip, until we took the initiative and asked what time we could expect some one. Andrew was our main driver and was very nice ,. He was on the phone with Matthew 2-3 at least when we were we with him. I use say in higher voice , we are waiting for him to call back. When I asked Matthew if we could go to the isle of Capri, I thought he said it would be to far away. My husband walks around in the morning while we were in Sorrento and what were staring at was Capri from our Bacolony! Our off day we went to for a twenty minute boat ride to Capri and had a wonderful day.

Local specialist: Matthew Altieri
Matthew
Matthew Altieri
Local specialist in Rome, Italy | Replied on Jan 16, 2020
Thank you for your message. I am sorry to hear there was a small issue with communication! Apologies, but mistakes happen, and we are here to fix it! In fact, I did call the hotel that day; once I could not reach your cell phone after we first spoke in the morning, and they had reported to me, that you had left. I was under the assumption that the cooking class had taken place and that it was the pick-up which was a little confusing and or delayed. Sorry for this!
Please, let Richard know I... Read more

Thank you for your message. I am sorry to hear there was a small issue with communication! Apologies, but mistakes happen, and we are here to fix it! In fact, I did call the hotel that day; once I could not reach your cell phone after we first spoke in the morning, and they had reported to me, that you had left. I was under the assumption that the cooking class had taken place and that it was the pick-up which was a little confusing and or delayed. Sorry for this!
Please, let Richard know I would love to make this up to him, and you as well. I feel awful for this mix-up and will send you a full refund for the cooking class! (I will send you the refund today!)
As for the Island of Capri, it was not the distance that I brought up as a concern. Having lived in Sorrento area for many years; It was the late October early November weather (high tides, wind, and rain) that I averred could be problematic. Prior to your trip, we had a conversation and I mentioned that this excursion could easily be taken from the port near your 5 Star Hotel in Sorrento, and better to choose the day when you were physically there, rather than to pre-book something that could not be changed, and possibly cancelled due to inclement weather.
I am happy that all the other exclusive 5-Star hotels, Private tours, Meals and Luxury Vehicle Transfers went well, and you had an overall fantastic trip!

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