Colombia - Sep 2 - Sep 9, 2017

Traveler: Chris W. - Local specialist: Nathalie Clavel

Nathalie was great to work with. It might've been nice to have a "menu" of activities to choose from in each city. It would also be nice for the pricing to be broken down by activity/accommodation to better understand how the total was calculated.

Nathalie was very accommodating in the planning process, and checking in with us at the beginning and end of our trip was a nice touch. There were a couple of times that we would've liked to call her but couldn't because we didn't want to incur expensive international cell phone charges. It would've been nice to have been provided a cheap cell phone that we could've used to reach her if necessary - this is something we have had from other agencies for other trips.

Nathalie Clavel profile photo
Nathalie Clavel, local specialist, responded to this review:

Hello Chris,

Thank you for your comments and advises! I am glad you had a great time.
Usually hotels and guides are happy to call for you if you need to reach us. Nice to get this kind of ideas though!

I hope you had a nice return at home!
Best wishes,