Cruise cancelled KimKim to the rescue!
France | Jun 9 - Jun 17, 2025

Robert
Robert B.
San Jose, CA | Reviewed on Jun 18, 2025

Our Avalon Cruise to the south of France was cancelled six days before embarking. We called Liz at KimKim and she put together a wonderful ground trip based on our wishes in three days. She was able to get us a fully customized trip with drivers and tour guides in record time. Everything went as scheduled with expert guides, the best hotels and even a cooking class with a top French chef, something that normally needs to be booked way in advance. Thanks to Liz and the KimKim staff for saving our trip and making it possibly even better than what was planned.

Hotel Reviews
InterContinental Marseille - Hotel Dieu
Marseille

Top quality hotel in central Lyon. Our only problem was asking for a bag of ice from the concierge desk that never arrived.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
5* Auberge de Cassagne & Spa
Le Pontet

This hotel is a bot away from Avignon center and outside the wall. Otherwise it is very quaint with a very nice spa. Clean comfortable rooms, good breakfast and a top quality restaurant with a wonderful dinner.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Liz Chreist
Liz
Liz Chreist
Local specialist in Kimkim HQ | Replied on Jun 27, 2025
Dear Robert,
Thank you so much for your incredibly kind words! While we were sorry to hear that your original cruise plans were canceled, we're truly grateful that you entrusted the kimkim team with turning things around so quickly.
It means the world to us that your trip not only stayed on track but also became something even more special. From private drivers and expert guides to that memorable cooking class with a French chef, we're thrilled everything came together so smoothly. Greg,... Read more

Dear Robert,
Thank you so much for your incredibly kind words! While we were sorry to hear that your original cruise plans were canceled, we're truly grateful that you entrusted the kimkim team with turning things around so quickly.

It means the world to us that your trip not only stayed on track but also became something even more special. From private drivers and expert guides to that memorable cooking class with a French chef, we're thrilled everything came together so smoothly.

Greg, Dili, and I loved working with you to create this custom journey on short notice, and your feedback is a wonderful reminder of why we do what we do. We hope these memories of southern France stay with you always—and we'd be honored to help you plan your next adventure, whenever you're ready!

Warmest regards,
Liz
Travel Specialist, kimkim