I have 2 complaints. First was the water tax...
Italy
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Oct 4 - Oct 17, 2025
I have 2 complaints. First was the water taxi was 15 minutes late in Venice and we didn’t know if we would make our train. We tried to contact you, you didn’t answer. We tried to get another water taxi through the hotel and then the taxi you booked showed up, so we cancelled the hotel water taxi that was 80 euro. After we cancelled the hotel called Christine at least 5 times wanting a cancellation payment of 50 euro, that was ridiculous!
Second complaint, when we got to Naples we asked Marcello to take us to the best pizza place in Naples, as I wanted pizza there and it was lunch time. He repeatedly stated he was taking us somewhere for lunch after Pompeii and the place was great. We went along with it. Apparently he has a friend or a winery he likes there, he took us there for a wine tasting and food, while he ate in the other room and I’m sure he has a deal with them. Then at the end of the tasting I didn’t need after being in Tuscany for 4 days, they tell us it’s 75 euro per person. The people at the winery were great and Marcello was a good driver but I felt like he forced this on us, never stated what the cost would be and I wasn’t happy to say the least.
Other than those 2 things I’d say your planning was flawless, all of the other transfers were spot on and I thoroughly enjoyed the trip but I didn’t need to be aggravated by the decision of a driver who decided he was taking us to a winery that I’m sure he got a free meal at.
Hotel Reviews
The staff was not understanding of the water taxi cancellation and wanted a ridiculous fee.
Awesome place!
Beautiful location!
Activity Reviews
My pass didn’t print out and you had no real answer except stating we should go to a ticket counter. The person there advised us to file an online refund request and wouldn’t give me a ticket. So that money for the purchase of my ticket was wasted!
Both wineries were spectacular. The host at Ercolani was great.
Carlo was a great guide/capfain!
Praiano is awesome but secluded, when you’re there, you’re there! A ride to another town is 65 euro each way.
![Cooking Experience with Donna Rita in Sorrento & Free Time for Self-Guided Exploration [From Praiano]](https://cdn.kimkim.com/files/a/images/dc8220dc3801db3be87b2bd4fdc50535ff33c870/medium-cf52dc98d7750e7b56d1f445c910db96.jpg)
One of the highlights of the trip!
Thank you so much for sharing your feedback. I truly appreciate your kind words about the overall trip planning, and I am very sorry for the two issues you mentioned.
Regarding the water taxi in Venice, I completely understand how stressful that situation must have felt before your train. I did see your call but was assisting other travelers on the phone at that exact moment. As soon as Christine texted me, I began checking what was happening with the water taxi and contacted the... Read more