Moonika did an excellent job booking activiti...
Finland | Feb 6 - Feb 12, 2026

Donnie
Donnie C.
Seattle, WA | Reviewed on Feb 19, 2026

Moonika did an excellent job booking activities and accommodations. Everything was practically flawless when it came to excursion pick ups and drop offs. The only time it was a bit of a hiccup was when the Artic Snow Hotel was to have a shuttle pick us up and it did not arrive, when I called they said they would call us back with an update. With no call back, I tried calling again and they said I would need to get a taxi. They paid for the taxi, but it was a bit strange to have such a lack of communication from them. All other excursions booked either came promptly when they said they were coming and/or confirmed the night before. There was a perfect amount of excursions for the day and still time to enjoy the amenities of the accommodations. The only thing that would have been nice to know or have a better understanding was the proximity of each stay to the city centers. Any shopping or dining was limited to what each stay had to offer. We could have called a taxi, but it gets a bit pricey to have to do that each time. Thankfully for us it was a minor setback and we managed just fine for the most part. Regardless we had a splendid time and thought Kimkim did and excellent job planning our trip.

Hotel Reviews
Villa Karhunpesä
Saariselkä

Absolutely stunning and well planned out. We had a three bedroom villa, it was spacious and had just about everything we could have imagined needing, including a washer and dryer. The villa was well taken care of and the views were absolutely breathtaking.

Authenticity & Character
It was beautifully built
Location
About a 25 minute walk to town
Staff
Very helpful and welcoming
Cleanliness & Comfort
Very clean and updated.
Northern Lights Ranch
Köngäs

What a fun way to experience Lapland. The rooms, the amenities, the restaurant, and the staff were all amazing. The food was delicious, the rooms were clean and well maintained.

Authenticity & Character
Fun experience with the glass rooftops
Location
Wonderful place and had just about everything, thankfully they did have a shuttle to town otherwise getting to town could get pricey.
Staff
Always very friendly and helpful.
Cleanliness & Comfort
Very clean
Lapland Hotels Ounasvaara Chalets
Rovaniemi

These chalets were a bit dated, but the selling point for us on this place was the fact that the ski hill was right there. Within minutes we could be on the slopes. The hotel reception was nicely maintained and the staff helpfull.The food at the restaurant was very tasty as well.

Authenticity & Character
Seemed like a ski chalet.
Location
Perfect for the ski hill, not really sure how far it was to city center.
Staff
very nice and helpful
Cleanliness & Comfort
The chalet was clean but a bit run down and dated. Beds were ok.
Activity Reviews
Reindeer Experience with Lunch
Reindeer Experience with Lunch
Saariselkä

I was a little disappointed with this experience. There seemed to be a lot of lag time between activities and when its cold outside, no one wants to sit and be cold. The staff were very nice and lovely, but seemed to lack experience with interacting with tourists. They kept asking us what we wanted to know and a lot of their answers seemed like they didn't really know, which is fine, but they wouldn't share what they did know so it felt like we were at a stand still with gathering informatino about the culture behind the reindeer farming. The sleigh ride was fun and the lunch was delicious and very plentiful.

Quality of Experience
Food
Very nice traditional lapland lunch.
Guides, Drivers and Staff
Transport
Aurora Hunt by Car
Aurora Hunt by Car
Finland

We had a great time looking for the lights and learning about some of the legends behind the lights. It was an enjoyable time. The only thing that would have been nice to know is a clearer idea of the time frame to which we would be gone. The info said about 3 hours. We were gone for 5.5 hours. Maybe it was due to the availability of finding good spots to see the lights, but the first stop was about 20 minutes away, then the next one was over an hour drive. It just made for an unexpected long night.

Quality of Experience
Guides, Drivers and Staff
Our guide was wonderful
Transport
The van was comfortable.
Family Day in the Tundra: Trekking and Tobogganing in Saariselkä
Family Day in the Tundra: Trekking and Tobogganing in Saariselkä
Finland

Had a great time trying out snowshoeing and tobagonning. The day was beautiful and it was all very close so we didn't have a long drive anywhere. We also enjoyed a nice lunch.

Quality of Experience
Nice easy way to enjoy the outside without having to put on skis.
Food
So delicious.
Guides, Drivers and Staff
Very helpful and accommodating
Transport
Everything was very close
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Rovaniemi | Replied on Feb 19, 2026
Hello Donnie, Thank you so much for your thoughtful feedback. I’m really glad to hear that overall you had a wonderful trip and that most of the arrangements ran smoothly. I’m very sorry about the issue with the Arctic SnowHotel transfer and the lack of communication there. That’s certainly not the standard we expect from our partners, and I will follow up with them directly to see what happened. Thank you as well for your comments about the accommodation locations and distances to city... Read more

Hello Donnie,

Thank you so much for your thoughtful feedback. I’m really glad to hear that overall you had a wonderful trip and that most of the arrangements ran smoothly.

I’m very sorry about the issue with the Arctic SnowHotel transfer and the lack of communication there. That’s certainly not the standard we expect from our partners, and I will follow up with them directly to see what happened.

Thank you as well for your comments about the accommodation locations and distances to city centres. That’s very helpful feedback, and I’ll make sure to highlight this more clearly in future itineraries so expectations are set in advance.

I also appreciate you sharing your experience at the reindeer farm. I’m sorry it didn’t fully meet expectations in terms of guidance and engagement, and I’ll pass this on to the provider so they can improve the experience for future guests.

Regarding the Northern Lights tour, the timings are always approximate and can vary depending on weather conditions and aurora activity. That's why we also added this info to your trip plan: "The tour duration may vary based on weather conditions and aurora activity." I'm sorry if for some reason you missed this information on your itinerary.

Thank you again for travelling with us and for taking the time to share all of this. I’m really happy to hear you still had a great time overall.

All the best,
Moonika