Outstanding Service and Selection of Hotels and Events
Vietnam
|
Jan 27 - Feb 10, 2026
We just finished a two week private tour of Hanoi, Chiang Mai and Bangkok with kimkim. He had two planners based out of Hanoi: Hien, who curated the trip for us, listened to our preferences and thoughtfully suggested activities. We knew this was going to be special. And Stephen, who took over from Hien to handle our needs pre-trip and during the trip. Both were amazing, and Stephen was always available, I don't think he ever sleeps!
Upon arrival, the first representative took our photo and then everyone after that had our photo and recognized us so it felt like a friend was waiting for us at each destination. Each of the tour guides brought something special to the trip. In Hanoi, Cuong is so passionate about his country and its rich history that it is hard not to appreciate it as well. He even offered to meet us before our official tour started to take us for our first street lunch.
In Chiang Mai we couldn’t have asked for a sweeter guide in Amie, whose knowledge of the customs and culture was very much appreciated. While in Chiang Mai we had to rearrange plans due to a medical emergency and Amie was in constant communication with us and really made us feel like we weren’t alone under not the best circumstances. We loved the video collage of photos she had taken of our time together and set to music. What a treat!
By the time we got to Bangkok, we needed a little more rest time than the itinerary allowed for but Jo Jo made it happen by abbreviating some of the stops while still ensuring we got to see and experience everything we wanted to. His extensive knowledge of Thailand is quite impressive. And through it all, Stephen was in contact with us to ensure there were no issues or to resolve anything that did come up. Overall, a fantastic experience and we would not hesitate to use kimkim for future trips.
Hotel Reviews
Beautiful property, expected high Thai service standards, and outstanding buffet breakfasts.
Quaint hotel in the old quarter - of course the street noise can't be avoided, but it does quiet down at night. Great location.
Activity Review
Super helpful to be taken through customs and immigration processing like a VIP, especially late at night after a long trip.