Late last fall I started looking at trips for...
Portugal | Jul 31 - Aug 12, 2026

K
K M.
Chicago, IL | Reviewed on Aug 13, 2026

Late last fall I started looking at trips for the family and found a National Geographic trip to Portugal that looked interesting. My daughter-in-law (part of the family going on the trip) found KimKim online, and that is how we started communicating with Pedro Luis. We had a few written conversations then spoke on the phone to work out what itinerary options seemed best. The price was higher than the group tour, but it was also definitely much more flexible and that had a lot of appeal for us. So we signed up for a two-part tour: the first part (Lisbon, Algarve, and Cascais) was for the 3-generation family, and the second part (up to Porto for 3 nights) for the 2 retired folks after the younger ones returned to the US for work and school. It all worked out perfectly.

I'm not sure what is the most memorable part of the trip. So many places were interesting and/or fun. The Pena Palace, Joanine Library in Coimbra, the Douro Valley, the various boat tours--all these and more were great.

A few more detailed comments: (1) The itinerary that Pedro worked out was perfect for the family. Everyone enjoyed the trip immensely. (2) It all worked: the expected tickets were all booked, the hotels were all booked, drivers showed up when and where they were scheduled to show up. Everything was very smooth, with no glitches. This is how it is supposed to happen! (3) All of the drivers, boat captains, and tour guides were competent, polite, very informative, gracious, sufficiently flexible, attentive to our needs, and responsive to our requests. For example, on two occasions, we didn't really want a large fancy lunch; we just wanted a sandwich. In each case, the driver knew of a not-so-touristy place that had exactly what we wanted. And oh my, those sandwiches were simply the best! I'm sure they knew of other fancier restaurants if that is what we had asked for, but we didn't want that. (4) All the drivers, boat captains, and tour guides spoke English at a sufficiently high level for effective communication, which was great. Communication was never a problem and we really enjoyed visiting with them all. (5) The hotels were spectacular. Very lovely choices. The staff at all the hotels were all very professional and helpful and again, all spoke English. (6) We had no issues to resolve, but I felt confident that Pedro or one of his colleagues would have been available to help resolve any problems if they had occurred. Pedro regularly kept in touch with us during the trip and provided us contact information in case of any problem.

In summary, let me say that I am generally reluctant to recommend much of anything because other people have different perspectives and so I usually resist "recommending", but we have already recommended KimKim to one family member who plans to travel to Spain in the near future and to one couple who we chatted with in an elevator ride!

Thanks, Pedro, for a great trip. We really enjoyed our time in Portugal.

Hotel Reviews
PortoBay Flores
Porto

The hotel has 2 parts: an older building that was completely redone and a new one. We were in the older part, which has some "outlet" insufficiency issues. Also, the pool was a small, indoor pool, more like a sauna when we were there. I imagine that it would be great in the winter, but other hotels might offer a better pool experience in the summer, esp for kids. But the hotel was otherwise lovely and we enjoyed our stay.

Authenticity & Character
Location
The location seemed reasonable central. It is on a pedestrian way, so motorized traffic is very limited. Cabs and authorized cars can drop off and pick up right in front of the hotel, however.
Staff
Cleanliness & Comfort
The hotel was clean and generally comfortable. We were in the older of the 2 buildings. There was only one outlet by the desk, and a lamp was plugged into it (we unplugged it), and the outlets beside the bed were behind very heavy end tables. The light switches were extremely confusing, and we never did figure out how to keep the bathroom light on as a nightlight during the night while turning off the interior closet lights.
PortoBay Liberdade
Lisbon

We were just here for 1 night, but it is a fine hotel.

Location
Staff
Cleanliness & Comfort
Clean? Definitely. Comfortable? Yes. Perfect? Not quite. The room had a huge number of light switches, and we never did figure out how to get them to work the way we wanted. During the night, in order to leave the bathroom light on, we ended up unscrewing the lightbulbs on the lamps next to the bed to turn them off for the night.
Tivoli Avenida Liberdade Lisboa—A Leading Hotel of the World
Lisbon

We really enjoyed this hotel visit. The kids in particular loved the pool. The breakfast buffet was over the top.

Location
The hotel is across from the beach, but you have to walk about a block to an underpass to access the beach. The beach is not the main attraction at this hotel, however. On the beachfront across from the hotel there some restaurants. The first one we went to was fine. Another time we tried another one: the Gloria. The food was good but the prices were exorbitant....they charged separately for everything. We had to pay almost as much for a 2-person lunch as we normally paid for a 6-person full dinner. This is not the fault of the hotel, but if you stay there, avoid the Gloria.
Staff
Cleanliness & Comfort
Activity Reviews
Lisbon's Historic Odyssey on a Private Walking Tour with Ginjinha & Pastel de Nata
Lisbon's Historic Odyssey on a Private Walking Tour with Ginjinha & Pastel de Nata
Lisbon

Very interesting walk. Our guide was extremely knowledgeable and helpful, so we learned a lot.

Quality of Experience
Guides, Drivers and Staff
There was no driver involved, but the guide was extremely knowledgeable, helpful, and pleasant.
Exclusive Boat Tour to Ponta da Piedade Grottoes with a Swimming Stop
Exclusive Boat Tour to Ponta da Piedade Grottoes with a Swimming Stop
Portugal

Our captain was great, and attentive to the passengers. Because the ride was over lunchtime, our travel agent had arranged some snacks.

Quality of Experience
Guides, Drivers and Staff
Full-Day Private Driver: Exploring the Algarve’s Hidden Gems
Full-Day Private Driver: Exploring the Algarve’s Hidden Gems
Portugal

The only "bad" part was a bit of fog that happened to roll in at the wrong place at the wrong time, a very unusual occurrence., so it was sort of special that we got to experience it. Our driver had great suggestions on which places to go. He knew a great little out-of-the-way non-touristy place for lunch that was perfect.

Quality of Experience
Guides, Drivers and Staff
Jorge was great!
Transport
Explore Sintra's Fairytale Villa with a Private Driver and Pena Palace Tickets
Explore Sintra's Fairytale Villa with a Private Driver and Pena Palace Tickets
Portugal

We loved the visit--quite a palace and the entire day.

Quality of Experience
Guides, Drivers and Staff
Transport
Charming Small Group Tour 2-Hour Sailing Cruise on the Tagus River
Charming Small Group Tour 2-Hour Sailing Cruise on the Tagus River
Portugal

We had a great captain and crew, a learned a lot about Portugal as well as local sights. Since this sail was over dinner time, our travel agent arranged a picnic lunch for us, and it was fabulous. We all had a great time.

Quality of Experience
Guides, Drivers and Staff
Transport
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

We had a wonderful driver, great food at the winery, great wine at the winery, wonderful boat tour...all good.

Quality of Experience
Guides, Drivers and Staff
The driver and the boat captain were all first-rate.
Transport
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal

The food was fabulous and the tour very interesting. My husband really enjoyed all the wine; alas, I just can't drink very much (it goes to my head so very fast--a few sips is all that I can handle), but I sure wanted a lot more of that red port than I could drink.

Quality of Experience
Guides, Drivers and Staff
The tour was great!
Porto Tuk Tuk Expedition: A Vibrant City Adventure
Porto Tuk Tuk Expedition: A Vibrant City Adventure
Porto

Our driver gave us a wide-ranging tour of Porto. Very informative, so we learned a lot.

Quality of Experience
Guides, Drivers and Staff
Transport
Not tuk-tuk's fault, but the roads are very bumpy and the tuk-tuks don't absorb the shock well. Someone who cannot withstand a lot of jostling or folks with some types of back problems maybe should avoid this trip.
Scenic Voyage along the Douro River aboard an Exclusive Boat
Scenic Voyage along the Douro River aboard an Exclusive Boat
Portugal

We really enjoyed the trip. Our captain was from the area and very knowledgeable. We learned a lot. The scenery is amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Aug 14, 2026

Dear Katherine,
Thank you so much for your wonderful and thoughtful feedback - it really means a lot.
It was truly a pleasure planning your family’s trip, and I am super happy to hear that everything went smoothly and that everyone enjoyed Portugal so much :)
And thank you for recommending us to your family and friends, looking forward to assist them with their trips.
It was lovely working with you and your family, and I hope you take home many wonderful memories from Portugal!
Your friend in Portugal - Pedro