Guide at Fez was good !Guide at Marrakesh wa...
Morocco | Dec 22 - Dec 30, 2019

S
sunil p.
United Kingdom | Jan 28, 2020

Guide at Fez was good !
Guide at Marrakesh was disappointing , was always in a rush , would not give time to take pictures as he said he had another group to take . The trip mentioned was 6 hours , he was gone in less than 4 hours and we had to go on our own to the gardens .
Guide At Essaouira was practically not required , all he did was walk around , said a bit and was keen that we ate at one of the places he recommends and the rest apparently was not good . It was obvious that he had vested interests .
The overall experience was positive especially the trip to Merzouga . The driver was excellent too .
The trip was well planned .

Local specialist: Hakim ALIBOUCHE
Hakim
Hakim ALIBOUCHE
Local specialist in | Jan 28, 2020

Salam Sunil,

Thank you very much for your feedback.
Words are not enough to describe the honour I had being your local agent to take care of your wonderful trip and travel experience in my beautiful Morocco. Please allow me to share your precious remarks with my providers and will seriously take necessary actions to offer better experiences for my future travellers when they are in Marrakech and Essaouira. If you allow me also, I would like to say that it would have been very helpful to me... read more

Salam Sunil,

Thank you very much for your feedback.
Words are not enough to describe the honour I had being your local agent to take care of your wonderful trip and travel experience in my beautiful Morocco. Please allow me to share your precious remarks with my providers and will seriously take necessary actions to offer better experiences for my future travellers when they are in Marrakech and Essaouira. If you allow me also, I would like to say that it would have been very helpful to me and my team to send us these remarks while you are in Morocco or call our office/emergency phone so I can personally call the guides and intervene right-away. On my side, I have send you a check-in email to be sure everything we booked for you is in the good order, but, I have not heard from you which is why I believed all the services are well executed.

Shukran Bzaaf!

All the best,
Hakim