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Amazing Experience to Morocco
Morocco | May 27 - Jun 4, 2023

J
Jesse S.
Coney Island, NY | Reviewed on Jun 06, 2023

We had an amazing trip with Original Travels in Morocco. They did a great job bouncing ideas back and forth until we found the perfect itinerary. In some cases I wish I actually listened to them more as their insights proved to be more accurate that what I had in mind!

I specifically wanted to shout out our local guide, Karim, who took us around the entire country. His English was great and he shared a lot of insights on the sights we were seeing as well as shared about his personal life and his experience growing up in Morocco.

Some highlights of the trip included our Riad in Marrakech, our cooking class in Fez, exploring the blue city, the Mosque in Casablanca, and the dessert experience in the Sahara Desert. They also did a great job breaking up what could have been a long time in the car.

A couple of things for improvement
- Sticking to the schedule more - for example one of our activities was scheduled on a particular day but we found out it was moved to the next day. When we pushed back, due to other things we had scheduled they were able to adjust.
- The local tour guides seemed to bring us to places that encouraged purchasing items more than an actual cultural experience (rose water, leather goods, carpets). No one was pushy but it was annoying after a while and in some cases prevented us from seeing the actual sights (took us to a leather shop that had a subpar view of the tanneries)
- Timing with the local guides was sometimes off. The guide would say the tour was 4.5 hours for example but it ended up being less.

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Local specialist: Ali Moujane
Abdellatif
Abdellatif Benaissa
Local specialist in Marrakesh | Replied on Jun 08, 2023
Hi Jess, Thank you for taking the time to share your feedback about your recent trip with Original Travels in Morocco. We're thrilled to hear that overall, you had an amazing experience and that our team was able to assist you in creating the perfect itinerary. We appreciate your kind words about our local guide, Karim, and how he enhanced your journey with his insights and personal experiences. We also appreciate your constructive feedback, as it allows us to continually improve our... Read more

Hi Jess,

Thank you for taking the time to share your feedback about your recent trip with Original Travels in Morocco. We're thrilled to hear that overall, you had an amazing experience and that our team was able to assist you in creating the perfect itinerary. We appreciate your kind words about our local guide, Karim, and how he enhanced your journey with his insights and personal experiences.

We also appreciate your constructive feedback, as it allows us to continually improve our services. We apologize for any inconvenience caused by the adjustments to the schedule. We understand the importance of sticking to the agreed-upon itinerary, and we will work on improving our communication to ensure that such changes are minimized and better communicated to our valued clients.

Regarding your concerns about the local tour guides, we apologize if their emphasis on purchasing items hindered your cultural experience. We always strive to strike a balance between showcasing local craftsmanship and providing a genuine cultural immersion. We take your feedback seriously and will reevaluate the destinations and activities our guides suggest to ensure that they align with our client's interests and preferences.

Furthermore, we apologize for any discrepancies in the timing provided by the local guides. We understand that accurate timing is crucial to planning your day effectively. We will address this issue with our guides to ensure that their estimates are more reliable in the future.

Once again, we appreciate your valuable feedback, as it helps us enhance our services. We hope that despite these issues, the highlights of your trip, such as your Riad in Marrakech, the cooking class in Fez, the exploration of the blue city, the Mosque in Casablanca, and the desert experience in the Sahara Desert, left you with cherished memories.

We would be delighted to have the opportunity to welcome you back for another adventure and provide you with an even more seamless and enjoyable experience. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.

Warm regards,
Abdel

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