Thank you Peter and Ursula - The Clegg family
Japan
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Sep 5 - Sep 15, 2025
We started our trip in Tokyo with Shumpei (Peter), who was an amazing guide for the 3 days he was with us. Shumpei was always helpful in any way we needed and was super accommodating to any changes or adjustments requested for the schedule. He gave us great restaurant recommendations and knew lots about the history of the places we visited. He also brought his camera and made sure to share the pictures he took with us to remember our trip by. We sincerely enjoyed our time with Shumpei (Peter), and hope to see him again in the future.
Our next guide was Ursula, who was with us for the remainder of our trip with KimKim before we continued on our own. Ursula was as outstanding as Shumpei, and we loved exploring Kyoto, Osaka and Hiroshima with her. She was very flexible with us around the schedule and really encouraged us to go at our own pace. She was always helpful and gave great suggestions on where to eat or shop etc.
As it was our family's first time in Japan, we appreciated having guides to help us navigate or to help translate when needed. In addition to being helpful, our guides were both a pleasure to spend time with and made our time in Japan that much more memorable. So thank you again very much to the whole team at Kim Kim, but especially to Shumpei and Ursula!
Hotel Reviews
Really great location in the heart of Shinjuku. The hotel itself is nice and clean with small rooms but very functional.
This hotel in Hakone was beautiful. The rooms are spacious with very comfortable beds and is fully equipped with all the amenities (Robes, pyjamas, towels, shampoo, conditioner, cosmetics etc.), and has a beautiful outdoor shower and onsen. The buffet has a huge selection of foods and was busy but well maintained.
Nice comfortable rooms, has amenities like robes and slippers. The other amenities like cotton buds/pads, toothbrush and toothpaste are available for free at a stand in the lobby. The hotel also has a laundry room with 6 washer dryers which is convenient for those planning on washing anything.
Really big hotel with multiple restaurants on the lobby floor. They offer both a western buffet or japanese style breakfast. Comfortable rooms and close to the station, but is far from the center of the city, about a 40 minute walk or 10 minute cab.
The breakfast was great, the rooms were clean but we were accidentally booked in a smoking room so be careful when booking since it was very stinky.
Activity Reviews
We loved this whole day. We started at the Tsukiji market which was quite busy but very cool to see. The sushi making class was a real highlight for us and was delicious! The visit to the imperial palace was beautiful, but you can only visit the exterior so you see the palace from a ways away.
The highlight of this day was definitely the Shibuya Sky experience. Highly recommend doing to the shibuya sky tower in the late afternoon especially if the weather is looking nice.
We thoroughly enjoyed this whole day, highly recommend doing all these activities.
This was one of our families favourite days. It was beautiful to see the natural beauty of Japan and we even got lucky enough to see the peak of Mt Fuji. Hakone itself was stunning and a nice change of pace after the bustling Tokyo.
Monkey Park and the traditional tea ceremony were highlights for our family. Arashiyama was also a beautiful place to spend the day.
Very smooth pick up in Kyoto. We loved Nara park and spent a good 3 hours visiting the park as well as the temple.
The Hiroshima peace memorial museum was incredibly moving and well done. It was very busy so definitely best to go in the early mornings if possible.
Miyajima was beautiful! Definitely a must-do if in Hiroshima. Check the tides for timing when to visit the floating Torii gate.
Hi Sarah,
Thank you so much for your wonderful feedback! It was a true pleasure to plan your family's trip to Japan.
I'm thrilled to hear that Shumpei and Ursula provided such exceptional guidance and made your journey so memorable. I will be sure to share your kind words with them—they will be delighted.
It was also a pleasure to incorporate your feedback on the hotels and other details. I sincerely hope the overall experience was everything you hoped for.
Wishing you all the best, and I hope to help you with your next adventure!
Best regards,
Ben