Good overall plan for a New Traveler
Japan | Dec 1 - Dec 14, 2023

Zulhelmi
Zulhelmi R.
Singapore | Reviewed on Dec 17, 2023

So Kimkim has planned my trip to Japan covering Tokyo, Kyoto and Osaka. I won't mention its perfect. there has been mostly ups and some downs. To break it down...

Positives:
The travel plan is great in general. Very good for a traveler who has yet to visit a country. I thoroughly enjoyed the plans set up and curated specifically for me.
Kimkim has saved the hassle for me in reserving tickets for my travel plan. Made the trip smoother.
Help is somewhat there when you need it
Kimkim has a good plan overall to cover the core parts of a country.
A proper document is given to help guide the traveler in case the traveler is unsure of where to go or how to go

Negatives:
Initial confusion for the changes in itinerary, specialist should be aware of the changes but was not at that point of time. Kimkim site itinerary and document itinerary was different!

Transport planning for an activity is left at the worst option.

Some activities might overlap and become sort of a repeat, due to lack of in-depth check on the activities.

Also,, tickets booked for an attraction had issues which led to some frustrations.

Overall Feedback:
When activities have alternate form of transport available, do in good faith help us plan for the best and most feasible. should not let your traveler face a 3 hour ride back to the hotel vicinity when there is a shorter option of 1 hour train available.

Please ensure travel activities are unique and no activities head to the same place. It should be your duty to check in with the activity host on what the activity consists of.

When planning for activities which the traveler has paid for, also take note on the distance between locations. You are the specialist, try to walk the plan you came up with in our shoes. Discuss with the local guides if necessary, if it is a rush. Plans should not just be activity listing but also time-managed

Your fees are high, as I mentioned, which is alright, but that there comes with a certain expectation. We pay a fee to ensure a specialist who should have proper and vast local knowledge to help guide us through.

Nonetheless, I thank you Kimkim still for remediating the situations.

Recommendation:
I would recommend people to use Kimkim if they are first time travelers to a country. Overall a good experience.
But I also advise travelers to scrutinize the itinerary deeper to ensure they do not face issues similar to mine. Ensure the specialist knows the plan they proposed inside out and the changes. (Which should be the case, else why would we use this)

Hotel Reviews
Shibuya Excel Hotel Tokyu
Tokyo

Splendid Hotel! Good space and amenities to support long stays and good location

Authenticity & Character
in the heart of the famous crossing
Location
Not as crowded as Shinjuku but strategically located to go to various locations and near the main train station
Staff
all of them
Cleanliness & Comfort
they maintained cleanliness daily and the room smells fresh for new tenants
Osaka Excel Hotel Tokyu
Osaka

This one is a great hotel for long stays. Staff were friendly and helpful. Also the room is quite big. It didnt feel cramped up

Authenticity & Character
Very homely and along the prettiest streets in Christmas,
Location
Located near the train and also strategically distant from the crowded Namba.
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
Kyoto

Quite small and compact. Basic needs met at least

Authenticity & Character
Its a normal hotel. Nothing grandiose but serves its purpose
Location
Short distance from the main station and conveniently has a shuttle bus service to help get to and fro from the hotel
Staff
Helpful as expected
Cleanliness & Comfort
Just the design maybe makes it look dated
Activity Reviews
Full Day Tokyo City Tour with Meiji Jingu Shrine
Full Day Tokyo City Tour with Meiji Jingu Shrine
Tokyo

Great experience to cover Tokyo and its beautiful aspects. The guide Yukari was very helpful and knowledgeable. This was one of the well-planned ones

Quality of Experience
Visiting the core aspects of Tokyo
Guides, Drivers and Staff
Helpful and knowledgeable guide
Transport
1-Day Mt. Fuji & Hakone Tour Roundtrip from Tokyo (join-in)
1-Day Mt. Fuji & Hakone Tour Roundtrip from Tokyo (join-in)
Tokyo

The trip was amazing. Managed to reach the 5th station of Mount Fuji and visited Owakudani and Lake Ashinoko

Quality of Experience
Guides, Drivers and Staff
Transport
Please in good faith plan for the traveler to head back by Shinkansen since there is that option. 3 hour bus rides back is not funny
Kyoto Cooking Class
Kyoto Cooking Class
Japan

Fun class learning about Dashi. Good way to cook and make your own food

Quality of Experience
Learn more about Dashi, a core aspect of dishes
Guides, Drivers and Staff
Transport
Full Day Tour with Tea Ceremony
Full Day Tour with Tea Ceremony
Kyoto

Everything was okay until I had to rush for the tea ceremony sweating. Pulled my ankle muscle rushing because i am not geared up for a run yo

Quality of Experience
Guides, Drivers and Staff
Transport
The distance! The damn distance!
Full Day Osaka City Tour
Full Day Osaka City Tour
Osaka

One of the best chill guides among all of them.

Quality of Experience
Guides, Drivers and Staff
Yoshiko was very helpful and friendly!
Transport
Osaka-Nara Day Trip
Osaka-Nara Day Trip
Osaka

A good exposure to Nara and its accompanying mountain Mikasa

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Foodie Walking Tour
Osaka Foodie Walking Tour
Osaka

This one was special. Its a food tour but I was surprised to know its also a Dark alley tour. Our guide Taka brings us for some local food and to explore the darker side of Osaka, around the Nishinari ward

Quality of Experience
Guides, Drivers and Staff
Taka is amazing and knowledgeable
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Dec 22, 2023
Dear Zulhelmi, Thank you very much for sharing your feedback on your trip to Japan planned by Kimkim. We appreciate your honesty and value your input. We apologize for any confusion or inconvenience you experienced during your travel, and we will address these feedbacks to improve our services. We are glad to hear that you found the overall travel plan to be great and suitable for first-time travelers. It brings us joy to know that you enjoyed the plans specifically designed for you. We... Read more

Dear Zulhelmi,

Thank you very much for sharing your feedback on your trip to Japan planned by Kimkim. We appreciate your honesty and value your input. We apologize for any confusion or inconvenience you experienced during your travel, and we will address these feedbacks to improve our services.

We are glad to hear that you found the overall travel plan to be great and suitable for first-time travelers. It brings us joy to know that you enjoyed the plans specifically designed for you. We understand the importance of offering help when needed, and we strive to provide assistance whenever possible.

We understand your concerns regarding the initial confusion with itinerary changes and the inconsistencies between the Kimkim site itinerary and the document itinerary. Furthermore, we apologize for any frustrations caused by ticket booking issues, and we will implement measures to prevent similar occurrences in the future.

We also acknowledge your feedback on transport planning for certain activities and the need for more thorough checks to avoid overlaps and repetition. We will take this into account when planning future itineraries, aiming to deliver unique activities and a well-managed schedule.

Your feedback on our fees is duly noted. We understand the expectation that comes with the cost, and we will strive to continuously enhance our services and local knowledge to meet and exceed these expectations.

We appreciate your understanding and thank you for recognizing our efforts to remediate the situations you encountered during your trip.

Thank you again for choosing Kimkim and taking the time to provide us with your valuable feedback. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

Best regards,
Sandy