Georgia

Natural sights from kathmandu, Nepal - Mar 22 - Mar 28, 2019

Traveler: Georgia W. - Local specialist: Erin Green

Bipin was an absolute gem. We loved him so much!

However, we were charged extra for a boat ride at Tiger Tops, which the people there initially said was included. They made it seem like it was KimKim's fault for not including the additional boat ride. Regardless of whose fault it was, we ended up paying $60, after initially being told it was included and taking the ride. This was the most outstanding instance of a few in which it felt like KimKim representatives could have better communicated with the places where we stayed. For another example, even though our itinerary said we'd be hiking in Nagarkot, we had to specifically ask for a hike from Bipin because he said it wasn't originally included.

The itinerary also was very vague. Maybe a more detailed itinerary cold help with these problems, and it would definitely help on our end in terms of knowing exactly what we'd paid for and what the days will look like.

Erin Green profile photo
Erin Green, local specialist, responded to this review:

Hi Georgia,
So glad you loved your time with Bipen!
Sorry to hear about the extra charges. I would have been happy to have a discussion and get to the bottom of them while you were in the country. We always have a team in Kathmandu ready to speak to our guests and help to smooth things out if necessary.
I thought we thoroughly went over your itinerary at our initial group briefing, and in the info we passed back and forth during the booking process. Apologies if that was unclear.
Hope you went on to enjoy your further trek from Pokhara!