Using KimKim was one of the best decisions I ...
Japan | Jun 2 - Jun 13, 2026

Courtney
Courtney M.
San Jose, CA | Reviewed on Jun 15, 2026

Using KimKim was one of the best decisions I made when planning a trip to Japan for my son and I. It was so nice to not have to agonize over which hotel to stay at, which train to take, which sites I should go see, and many other very important/stressful things I didn’t have to worry about since Bella ( my trip planner at KimKim) had already taken care of it. She was wonderful to work with the entire way through my trip. She was super flexible when I realized my 15 year old son and I needed more flexibility than having an actual guide with us everyday midway through our trip, she pivoted and was able to give us all the reservations for us to explore alone, rather than with a guide. They booked so many cool experiences for us that I wouldn’t even know existed ( kimono wearing tea ceremony, monkey park, romantic train, water front shrine in Hakone). We loved our guides we did have- big thank you’s to Yo and Frank for making our trip stress free, informative, and lots of fun. Bella, Yo, and Frank made my son’s and my trip to Japan so much fun and not at all stressful, and for that I cannot thank them enough! I would use kimkim again in a heartbeat!

Hotel Reviews
Hotel Metropolitan Tokyo Ikebukuro
Tokyo

Breakfast was so good! Hotel was a little out of the tourist area, which we found to be nice and relaxing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Hotel Kowakien Tenyu
Hakone

The VIEW! And the baths. Wish I stayed here a couple more nights. Absolutely beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vischio Kyoto by GRANVIA
Kyoto

Great location, next to train stations, but no amenities and a little far from the sights.

Authenticity & Character
Location
Walking distance to Kyoto train station, but farther from sites.
Staff
Cleanliness & Comfort
No ameneties ( qtips, razors, etc)
Citadines Namba Osaka
Osaka

Great location and had bigger rooms. Only downside is you could hear trains when they were rubbubg ( like 5am on) nice bright room with all the amenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half-Day Tokyo Tour by Public Transport:Tsukiji Outer Market,  Sushi-making class and Free Afternoon
Half-Day Tokyo Tour by Public Transport:Tsukiji Outer Market, Sushi-making class and Free Afternoon
Tokyo

So fun. Sushi making was hands on and so tasty?

Quality of Experience
Guides, Drivers and Staff
Transport
 Fuji Five Lakes Tour, Transfer to Hakone
Fuji Five Lakes Tour, Transfer to Hakone
Japan

The sites are beautiful.

Quality of Experience
Guides, Drivers and Staff
Yo and driver were wonderful
Transport
Day tour by public transport in Kyoto: Fushimi Inari Shrine, Nikishi Market, Converyor belt Sushi , Samurai and Ninja Museum and Tea Ceremony
Day tour by public transport in Kyoto: Fushimi Inari Shrine, Nikishi Market, Converyor belt Sushi , Samurai and Ninja Museum and Tea Ceremony
Kyoto

The shrine is beautiful- go early for less crowds. The tea ceremony was amazing. You get to dress up in beautiful kimono and learn about why they have tea ceremony then make your own matcha tea. So fun, so worth it!

Quality of Experience
C
Guides, Drivers and Staff
R
Transport
Hidden Paths of Arashiyama: River Journey, Moss Temples & Bamboo Whispers(Private Guide, Public Transportation)
Hidden Paths of Arashiyama: River Journey, Moss Temples & Bamboo Whispers(Private Guide, Public Transportation)
Kyoto

The boat was shut down due to high/ rough water, so we did monkey park and romantic train instead. So much fin and absolutely beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Exploration: Castle, Cuisine & Sumo Culture(Private Guide&Public Transportation)
Osaka Exploration: Castle, Cuisine & Sumo Culture(Private Guide&Public Transportation)
Osaka

The sumo show was great fun for my teenage son and I. The castle was magnificent. We ate conveyor belt sushi for lunch ( something we really wanted to try-so fun!)

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bella Wu
Bella
Bella Wu
Local specialist in China, Japan | Replied on Jun 15, 2026
Hi Courtney, Thank you so much for taking the time to write such a thoughtful review! Reading your comments truly made my day. 😊 It was an absolute pleasure helping you and William plan this adventure, and I'm so happy to hear that the trip turned out to be everything you hoped for. One of the things I appreciated most was how flexible and open you were throughout the journey. Travel plans don't always stay exactly the same once you're on the ground, and I'm glad we were able to adjust... Read more

Hi Courtney,

Thank you so much for taking the time to write such a thoughtful review!

Reading your comments truly made my day. 😊 It was an absolute pleasure helping you and William plan this adventure, and I'm so happy to hear that the trip turned out to be everything you hoped for.

One of the things I appreciated most was how flexible and open you were throughout the journey. Travel plans don't always stay exactly the same once you're on the ground, and I'm glad we were able to adjust things to better fit your travel style and give you and William the freedom to explore at your own pace.

I'll be sure to share your kind words with Yo and Frank. They will be delighted to know that they helped make your trip stress-free, informative, and fun. Reviews like yours mean so much to our guides and team members, and they are a wonderful recognition of their hard work.

Thank you again for trusting us with such a special trip. It was truly a pleasure being part of your family's Japan adventure, and I hope the memories you and William made together will last a lifetime.

We would be honored to help you plan your next journey whenever you're ready to return to Japan or a new Journey to China!

Warm regards,
Bella