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Valentina and David were exceptional. Very ca...
Ecuador | Feb 8 - Feb 12, 2026

Vicki Lynn
Vicki Lynn M.
Chicago, IL | Reviewed on Feb 19, 2026

Valentina and David were exceptional. Very caring and concerned about our health and well being. Our only slight issue was more not enough communication prior to the trip about our departure time. We were checked into the Ilatoa Lodge on the evening of February 11, to then check out at noon on the 12th, although our flight was not until 1145pm. The lodge accommodated us at a cost of another night and offered to take us to a rose greenhouse, which was very thoughtful, but the cost was $35 a person, not paid to the greenhouse but directly to Marcelo. Thought that was pretty pricey. Marcelo did take us to the airport while also encouraging us to call him if we were ever interested in another trip to Ecuador. I would not…..I am very pleased with kimkim and would feel comfortable trusting further travel organized through you.

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Local specialist: Jacquie Granda
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Jacquie
Jacquie Granda
Local specialist in Quito - Ecuador | Replied on Feb 19, 2026
Hello Vicky, Thank you very much for your message. I sincerely appreciate you sharing your experience regarding Ilatoa Lodge. I am very sorry to hear that you felt uncomfortable at any point. That is certainly not the experience we strive to provide. Please rest assured that I will personally manage this matter with them, as professionalism, transparency, and warm hospitality are fundamental values in our work. Thank you as well for mentioning the additional charges and how they were... Read more

Hello Vicky,

Thank you very much for your message.

I sincerely appreciate you sharing your experience regarding Ilatoa Lodge. I am very sorry to hear that you felt uncomfortable at any point. That is certainly not the experience we strive to provide. Please rest assured that I will personally manage this matter with them, as professionalism, transparency, and warm hospitality are fundamental values in our work.

Thank you as well for mentioning the additional charges and how they were presented. Transparency and trust are extremely important to us, and I value your honesty and the confidence you placed in us throughout your journey. It means a great deal to know that you felt comfortable working together.

Please know that you will always have a team here in Ecuador who genuinely cares about you! Not only as valued clients, but as wonderful people we were fortunate to host.

With warmest regards,
Jacquie

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