Excellent VN planning to sapa
Vietnam | Mar 8 - Mar 10, 2026

J
James B.
Chicago, IL | Reviewed on Mar 18, 2026

Trang our local specialist was super responsive and catered our trip for group of 6 including a 9 and 11 year old children. I think the planning advice was good. She was helpful too when I had questions about Hanoi hotels and logistics. She advised printing out VN visa which was helpful. We did see an eco village at the sapa mountainside during our trip which I think we would have preferred to stay at because it really captures sapa well. We spent 2 night and 3 days in sapa coming from Hanoi. It was cool that we could hire a tour guide and a private limo van the entire time. The “limo” van unfortunately wasn’t very comfortable and felt like a pickup truck. We had been in other limo vans in Vietnam and unluckily we got a real beat up one. The ride to sapa was rough. Happy we made it safely though. The tour guide was nice but didn’t demonstrate much knowledge of sapa. He had only guided for 6 months.

Overall I would use kimkim travel again but maybe stay at an ecolodge and figure out how to get a better limo van and more knowledgeable tour guide but sometimes it’s hit or miss.

Hotel Review
Pistachio Hotel Sapa

Bfast was amazing. Prob the best we had in Vietnam. Beds comfortable and very spacious rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Hanoi - Transfer to Sapa (Private Limousine)
Hanoi - Transfer to Sapa (Private Limousine)
Vietnam

Car was very uncomfortable. Felt like a pickup truck. We had other limo vans that were very comfortable in VN, just not this one. Driver was rough. Lots of sudden stops

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Trang Pham
Trang
Trang Pham
Local specialist in Hanoi, Vietnam | Replied on Mar 19, 2026
Hi James, Thank you so much for your detailed and thoughtful feedback. I truly appreciate you taking the time to share your experience. I’m very glad to hear that you were happy with the planning process and that I could support you and your family throughout the trip. It means a lot to know that you found the advice and assistance helpful. At the same time, I am genuinely sorry to learn that some aspects of your experience in Sapa did not meet expectations—particularly the condition of... Read more

Hi James,

Thank you so much for your detailed and thoughtful feedback. I truly appreciate you taking the time to share your experience.

I’m very glad to hear that you were happy with the planning process and that I could support you and your family throughout the trip. It means a lot to know that you found the advice and assistance helpful.

At the same time, I am genuinely sorry to learn that some aspects of your experience in Sapa did not meet expectations—particularly the condition of the limousine van and the level of experience of the guide. This is certainly not the standard we aim to provide, and I completely understand how this may have affected your overall experience. Please rest assured that I will follow up with our local partners to review and improve these services moving forward.

I also truly appreciate your suggestion regarding staying at an ecolodge in Sapa. That is a wonderful point, and I will absolutely take this into consideration for future recommendations to better match our guests’ expectations.

Thank you again for your kind words as well as your constructive feedback—it is incredibly valuable in helping us improve. I hope we will have another opportunity to assist you and your family with an even better experience in the future. 😊

Warm regards,
Trang