suggestion do not book clients into citizens...

France | Jun 27 - Jul 7, 2025

Thank you so much for taking the time to share your detailed feedback following your journey through Paris, Bayeux, Mont-Saint-Michel, and Amboise. I’m genuinely sorry to hear a few aspects of your trip did not meet expectations.

We appreciate your comments regarding the citizensM hotel at Paris Charles de Gaulle Airport. While the property does offer a unique modern design and convenience for some travelers, your experience highlights important concerns, particularly regarding room size, luggage storage, and accessibility. Based on your recommendation, I will be more selective in matching hotel choices to our travelers’ comfort and needs.

As for your Louvre experience, I truly regret the confusion and delay in meeting your guide. Timely and clear identification is an essential part of our service, and this should have been handled properly from the outset. Additionally, your note about the guide’s background and lack of art expertise is concerning, and we agree that a Louvre visit deserves an insightful and passionate guide with a deep knowledge of art history. We’re following up with our local partner to ensure guide vetting and onboarding are aligned with the cultural quality we stand for.

Your trip involved stunning and iconic destinations, and I hope you enjoyed the moments of beauty and connection in France that left an impression. Thank you again for your honest reflections—we’re committed to learning from them and continuing to deliver meaningful and seamless travel experiences.
Warm regards,
Liz