Everything italy, Italy - Oct 3 - Oct 24, 2017

Traveler: Alicia M. - Local specialist: Giorgia Carraffa

There were a couple of problems when we were using the private transfers. We couldn't find the drivers and had to call the car service a couple times. The drivers were actually there but they were hard to find. They usually had a sign with our name but those times we couldn't find them, the drivers were in a high traffic area or not holding the sign up at all. When we called the car service number we provided, they often did not speak English so it was difficult to communicate the problem. Otherwise, the transfers were fine.

Giorgia was very attentive and answered questions quickly. When we had problems with the private transfers or with a tour guide meeting point, she was attempting to troubleshoot and find solutions. She always checked in with us to make sure everything was going well and was very friendly.

Giorgia Carraffa profile photo
Giorgia Carraffa, local specialist, responded to this review:

Alicia! so nice to read this and hear from you! Your it was a really long trip and I'm glad that , except the small transfers issue, you enjoy my country! It was a pleasure work for you and I really hope to have you back in Italy soon...maybe next time let's explore Sicily! :)
Rgards,
Giorgia