Everything italy, Italy - Oct 3 - Oct 24, 2017
There were a couple of problems when we were using the private transfers. We couldn't find the drivers and had to call the car service a couple times. The drivers were actually there but they were hard to find. They usually had a sign with our name but those times we couldn't find them, the drivers were in a high traffic area or not holding the sign up at all. When we called the car service number we provided, they often did not speak English so it was difficult to communicate the problem. Otherwise, the transfers were fine.
Giorgia was very attentive and answered questions quickly. When we had problems with the private transfers or with a tour guide meeting point, she was attempting to troubleshoot and find solutions. She always checked in with us to make sure everything was going well and was very friendly.