Eitch Borromini Palazzo Pamphilj, Rome

Luxury hotel in the heart of Rome. Staff was very friendly and helpful. Had some personal issues that we needed assistance with and the staff jumped right in, going above and beyond beyond to provide service.

In short, this hotel had us wanting to go home.

We had requested a LUXURY trip, and as part of this, we expected an excellent and comfortable hotel in Rome. We wanted to be well taken care of, and were paying for this experience. Our agent picked Eitch Borromini. When looking at the photos, we were pleasantly surprised. However, the reality did not match what we saw online.

The one and possibly the only thing we appreciated was the location. The hotel was in Piazza Navona, and walkable to many of Rome’s fantastic attractions.
We did not get to have the breakfast, but the boxed breakfast provided to us could have been a lot better. We were given crackers, jam, Nutella, and a packaged croissant. I’ve had the privilege of being at several high end hotels and asking for boxed breakfasts in various countries (including our phenomenal accommodation in Tuscany), and they were all far more nutritious, fresh, and enjoyable. However, I cannot speak to what breakfast at the hotel would have been like.

Our biggest gripe was the room. The room was not very clean, it appeared dated, and unkempt. There was a lot of dirt and dust on the floor, and there was a bug problem. We killed some in the shower room, and there were flies around the room as well. The room with the toilet smelled badly as well. We were supposed to be in a luxury suite, and there was really nothing luxury regarding it. We didn’t even have any proper windows to look out of, and the iron didn’t work. Perhaps we were supremely unlucky with the room.

While I understand Eitch Borromini is an old palace and has character and charm, the issues we encountered were not secondary to it being an old palace.
Also, an odd thing, but in the room with the shower (the toilet/sink and shower were in different rooms), there was a locked glass door and a dark staircase that could be seen. It was quite disconcerting and as a trio of three women, we didn’t feel very comfortable. I know I would not want to stay in that room alone.

Finally, the hospitality wasn’t great either. We requested some water in the evening, as they provide a complementary bottle, which we finished after a long day walking around Rome, and were told to drink the ones in the mini fridge…which they would then charge us for. We had to call twice and explain that we would not be paying for the mini fridge water, and finally about 30 minutes later, someone came with the provided complementary water.

When we asked for help with luggage in the morning of our departure, they told us to bring it to the elevator first (which wasn’t that close to our room). I’ve had less “luxurious” hotels send people to help with luggage’s, or deliver a luggage cart. We were shocked that there would be no help.

For a hotel that claims it’s a 5-star luxury hotel, there was nothing 5-star or luxury about it, and we should not have paid the price for staying here (assuming they were luxury prices as we did not see the breakdown when we paid kimkim). I will be coming back to Rome, and I will not be picking this hotel again.

Truly, one of the most beautiful hotels we have ever stayed at. The hotel staff was exceptionally kind and helpful. The location was terrific and the hotel itself simply beautiful. We will definitely stay here again when in Rome.

This hotel was in the central part of the city next to an amazing plaza. This made walking to everything very easy. Though he’ll tell itself was full of good amenities, including a rooftop bar. Felt very safe at this hotel as well. Would highly recommend.

Aside from being in the perfect location – right on the Piazza Navona – the hotel was amazing. The rooms were beautiful and big, and very beautifully furnished, and the view from our windows looked right down onto the Piazza and the obelisk and fountains. The staff were very accommodating, the breakfast buffet was delicious and the views from the rooftop bar and restaurant or spectacular. We would recommend this hotel highly.