Kadri Talvik

Hi, Jason!

Thank you so much for your thoughtful review! We're delighted to hear that our team could step in and help when your flight was canceled. Travel disruptions are never fun, so we're glad we were able to rework your itinerary overnight and make things as seamless as possible.

It's also wonderful to know that you enjoyed the tour recommendations, reservations, and detailed public transportation guidance. We aim to make every part of the journey feel well-supported, especially when plans don't go as expected.

Thank you for trusting us with your trip. We truly appreciate your kind words and would be thrilled to help you plan another adventure in the future!

All the best,
Kadri

Hi, Timothy! :)

Thank you for your wonderful review! We're delighted you enjoyed your stay at Hotel Alexandra and had such an unforgettable journey through Norway. It sounds like you experienced some of the country's most spectacular scenery - we hope to welcome you back for another adventure soon!

All the best,
Kadri

Hi, Susan!

Thank you for sharing your experience! It sounds like you and Timothy had a fantastic journey exploring Western Norway at your own pace. We're so glad you enjoyed the flexibility of your trip, found travelling with an electric vehicle easy, and that the KimKim app helped keep everything organised. We hope to help you plan another adventure in the future!

Kind regards,
Kadri

Hi, John!

Thank you so much for your kind words and for choosing KimKim for a third trip! We're delighted to hear you enjoyed discovering Denmark and experiencing its unique way of life. It was a pleasure helping you plan your journey, and we truly appreciate your continued trust. We look forward to helping you plan your next adventure!

Kind regards,
Kadri

Hi, Alex!

Thank you for your wonderful review! We're so happy to hear you had a fantastic time in and around Bergen. We'll be sure to share your kind words with our local guides—they'll be delighted to know their knowledge and hospitality made such a positive impression. We hope to welcome you again on another adventure!

Warm regards!
Kadri

Hi. Anette!

Thank you again for your thoughtful feedback - I truly appreciate you taking the time to share both the positives and the areas where we fell short.

I also want to say that during our planning process together, I felt that you were happy with how things were coming together, which is why I’m especially sorry to hear that the overall experience did not meet your expectations and felt too generic.

At the same time, I’m really glad to hear how much you enjoyed your stay at ONGA Boutique Hotel in Alta. Your kind words about the warm atmosphere, beautiful surroundings, and especially the staff’s genuine care and hospitality are wonderful to hear. It’s exactly the type of experience we aim to include in our itineraries, and I’m very happy that this part of your trip stood out so positively.

We are sorry that we did not double check with you that you had clearly understood all the information provided in the confirmation documents. I understand that the marking of the ticket timeslot in the confirmation documents was not clear for you, and that this resulted in confusion on the ground and ultimately missing the castle visit.

Regarding the transfer in Alta, there seems to have been a misunderstanding. Our team understood that you would like to have a stop in Alta city to explore, and we were not aware that you specifically wished to visit the Alta Museum located outside of the city instead. I’m very sorry that this miscommunication led to you missing a visit that was important to you.

I am also sorry to hear that, despite our support team adjusting your Bergen Airport transfer from 7:00 to 7:20 instead of 7:30, you still missed the breakfast at your hotel. I understand how disappointing that must have been, especially as it was something you were looking forward to.

Finally, I regret that the transfer in Alta did not match your expectation of a private service as stated. This should have been clearly aligned with what was promised.

Your comments about the trip lacking authentic cultural experiences are very important to us, and we will take them seriously as we continue to improve both our itineraries and communication.

Thank you again for your honest and detailed feedback - it truly helps us do better.

Best wishes,
Kadri

Hi Terry!

Thank you so much for your thoughtful feedback! We're thrilled to hear that kayaking turned out to be a highlight for you—what a fantastic first at 70! We appreciate your notes on the accommodations and views, and we’ll certainly take that into account for future planning. Thank you for recommending us, and we hope you’ll consider traveling with us again!

Warm regards,
Kadri