NORD DMC

What a well organized and pleasant trip we had! Daniel was an enthusiastic and charming tour guide in Oslo. I loved each city: Oslo had so many sights to see-City Hall, Fram, Munch, and Open Air museums were fantastic. Opera House was fun to walk to and climb to roof. Transportation well organized by KimKim. Easy to get to train station from hotel, from cruise boat to hotel, to and from airport, etc. Train ride was beautiful and bike ride on path next to train going downhill looked like a great ride too! Flam and fjiords were gorgeous (my favorite pictures), but port was touristy with cruise ships. Our day trips in Flam were great with a challenging hike Brekkefossen and kayaking. I would replace Viking day Village with trip to Viking museum in Oslo when it opens. We were able to see Viking exhibit at Historical museum in Oslo, though. Bergen was interesting, particularly the funicular, hike, walk through Bryggen where we discovered St. Jorgen's hospital leprosy museum and church. Cruise to Rosendal was special, especially the Stone park, Manor and gardens.

Thank you for organizing a great trip!

Great job getting things together so quickly and addressing our concerns.

Hotel Reviews

Comfort Hotel Bergen

Bergen

Felt a little like we were staying in a dorm room again. Furnishing and room were a bit worn and tired.

Authenticity & Character

Location

Staff

Very helpful with questions and needs.

Cleanliness & Comfort

Bathroom was decent but room a bit worn.

Fretheim Hotel

Flåm

Love this hotel and view. This was my second time staying there. Food service good too.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotell Bondeheimen

Oslo

Small rooms but decent facility.

Authenticity & Character

Location

close to center of Oslo and other features

Staff

Cleanliness & Comfort

Activity Reviews

Shared Fjord Sauna Experience - Flåm

Flåm

Love the boat ride. But there were many changes in where to stand in line. There was a lot of confusion.

Past & Present City Walk

Bergen

Guide very knowledgeable and good. It was disrupted by memorial events for the king, however, so the tour was cut short a little bit.

Luggage Transfer Service

Norway

Easy and convenient

Quality of Experience

Guides, Drivers and Staff

Transport

Thank you Kimkim for five days of vacationing in Norway around Bergen and Oslo. The hotels were great, the scenery beyond belief, and the rain did not dampen our enthusiasm. We missed the tour of Bergen on the first day for reasons unclear to us, but the rest of the tour was impeccable.

Hotel Reviews

Thon Hotel Europa

Oslo

A little cramped

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Radisson Blu Royal Hotel

Bergen

Great breakfasts and meticulous service.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided Minibus Tour with Local Guide & Photostops

Bergen

It was cancelled without notice to us, and so far, no reason for the cancellation has been given.

Quality of Experience

Guides, Drivers and Staff

Transport

Luggage Transfer Service

Norway

Quality of Experience

Ww1

Private Hardangerfjord & Waterfalls Day Trip

Bergen

Quality of Experience

Guides, Drivers and Staff

Transport

Overall the trip was very good and Kim Kim was helpful. We had to know what we wanted to do. If we did not, i do not know whether we would have been told what to do. I came to Kim Kim because i did not know anything and wanted a lot of guidance. In the end, I had to say what we wanted. After we gave Krista parameters of what we wanted she came up with a good plan.

Planning
Airport private transfer were set up. About 2.5 time smore expensive than just Uber to hotel. Luckily at the last moment we asked and canceled the airport transfers. Our specialist, Krusta, should have asked us whether we were comfortable with Uber or wanted a private car.
We never got itemized costs of the trip so we could make decisions on whether we wanted to do all the activities. I had to ask 3 times for itemized costs and only got it after trip was done. That is NOT very transparent. A safari and a kayaking trip was suggested for out time at Geiranger. I assumed we would see different places. We saw the same fjord when we kayaked, and when we did the Safari and took the ferry from Geiranger to Alesund ( you will see the same fjord in any ferry route out of Geiranger). As such the Safari was completely unnecessary and for us a waste of money. Either the safari or kayak would have been enough.
We had Kim Kim get us all tickets to activities. In one way that was good. I do not know whether the cost was lower with Kim Kim. From what I see it was at best the same or higher. I think you are better off asking Kim Kim what activities to do and book them yourself unless money is not a concern.

Due to rail construction the train was changed to bus. The tickets issued still mentioned train and the bus information was hidden. Instructions on how to get to bus stops were not clear. Luckily i asked about it ahead of time and clarified where to go etc or we may have gone to the wrong place.

Experience and Service
With the exception of not telling us somethings to make our trip even better the service and communication were good. They had a support team (Matijs and Beni) who responded quickly on what's app as well as on the app. If we really needed something they were there. They told us that the bus stop in Alesund was changing due to road closures.
Krista, teh booking team (Jacob) and support team were polite and quick to be helpful.

Fees
Kim Kim never disclosed what their fees were and how they charged. In the end there is a service fee and an admin fee. I do not know whether it is a Percentage of what we bought through Kim Kim. Mine ended up being close to 20%. I expected that I would have higher costs for the great/extra service we received from Kim Kim (vs doing it all ourselves) but I thought it would be 10% but 20% for me seemed high. Thinking back had they told me it was 20% I would have likely agreed. But i was not told anything and then told this was my cost without any breakdown - which to be fair I accepted. I think it is better for the costs itemized to be shared before they take payment.

Overall
Loved Norway. Linked Kim. Great service. Service fee the high side.
Wil never go back again as Immigration in Oslo was the worst of any country i have been to ( I've been to over 30 countries). This has nothing to do with a strike - i kept being told this was because of air controller strike. Any non-EU passport holder has to wait for 3-4 hours to get into Norway. To leave Norway we waited 2 hours (there was no strike at that time). We were USA passport holders. They only have one person processing 90% of passengers arriving into Norway.

Hotel Reviews

Scandic Torget

Bergen

Right in town. Windows face the street with cars and bars. NOISY all night Would be fantastic if they had A/C. Without A/C, we have to open windows to be cool and give up on sleep.

Authenticity & Character

Location

Great location if they had A/C. Without A/c have to open windows to be cool and sacrifice sleeping.

Staff

Cleanliness & Comfort

Grande Fjordhotel

Geiranger

Resort. Expensive but spacious rooms and beautiful. Not convenient to get to the town as it is a 2KM walk. Shuttle service is there bit frequency is not 24/7. Restaurant and Breakfast buffet is very good.

Authenticity & Character

Location

Need shuttle service to get to town. otherwise very quiet and beautiful. If you have your own car, FANTASTIC location.

Staff

Cleanliness & Comfort

Grand Hotel

ÅNDALSNES

Nice. Fantastic Staff. Breakfast buffet good. Very costly relative to room.

Authenticity & Character

Location

Staff

Marcus and Inka(Inga) were so helpful, polite and helpful. They made restaurant reservations for us. Let us store our food in hotel refrigerator.

Cleanliness & Comfort

Hotell Bondeheimen

Oslo

Good value for money. No A/C. Packed breakfast was basic.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Discover Kayaking Geirangerfjord

Geiranger

Great staff

Quality of Experience

Guides, Drivers and Staff

Transport

N/A we did not use transport

Romsdalseggen Guided Hike

Åndalsnes

Great guide. Fun. Knowledgeable. Great for active fit people.

Quality of Experience

Guides, Drivers and Staff

Transport

Geraingerfjord Safari by RIB

Geiranger

Very expensive. Not worth the cost. do not see anything that you cannot see from the ferry ride/cruise ship ride into port or Kayaking.

Quality of Experience

Guides, Drivers and Staff

Transport