Pegasus Travel

While we had a great time on our trip, the price we paid definitely did not match the level of service we were given. Ben was very responsive, but there were many setbacks we encountered during the vacation, the first of which being the moment we landed. When we arrived in Japan at 4 am our private airport transfer was nowhere to be found. After about 30 minutes of standing around and calling/messaging, we finally got in touch with KimKim and the driver who said he got the time wrong and he could be to the airport to pick us up in about an hour to an hour in a half. We were exhausted and opted for two taxis instead. We understood that misunderstandings like that can happen and appreciated that Ben rectified the situation the following day by having our guide reimburse us. On the topic of the guide, one of the two guides we had was wonderful; however, the other guide did not have any information about the sites he was taking us to, hardly knew how to get around/where we were going, and did not speak any English beyond basic conversational skills (despite being marketed as an English-speaking guide). We ended up cancelling him on the last day in favor of just exploring ourselves and had a much better, less hectic day overall.

In my opinion, securing a good guide is one of the two reasons to book through an agent though. The other major perk is having them plan out the logistics which they didn’t do well at all. We were back in the same neighborhoods many days in a row and our itinerary suggested we go to things on days they were closed, which we were not notified of until day-of by the guide and, in one circumstance, not at all (we only found out by looking it up ourselves while we were already en route).

Lastly, we requested certain experiences, like an authentic tea ceremony, and were given the most touristy options available. We were specifically trying to avoid things of that nature and were deeply disappointed upon entering. While it was nice to have sightseeing entrance fees and transit tickets already arranged and paid for, we could’ve easily handled our own transport and tickets and, in some cases, had to do so anyway due to the poor planning of our daily itineraries. The price simply isn’t worth the quality of planning. Lesson learned. Save your money.

Very responsive and open to our requests. Great communication with Ben before, during, and after trip.

When we first considered using Kimkim to plan our family's trip to Japan, I was honestly a little reluctant.

As someone who typically plans complex travel myself, I wasn't sure if anyone could truly understand what we were looking for. We wanted luxury, but not just luxury. We wanted authenticity. We wanted Michelin-level food experiences alongside tiny local restaurants. We wanted our children (ages 10 and 13) to experience the real Japan, not simply move from tourist attraction to tourist attraction. Most importantly, we wanted a trip that would bring our family closer together.

Then we met Bella.

From our very first conversation, Bella was remarkable.

Over the course of months, we probably sent her hundreds of questions, requests, revisions, restaurant ideas, hotel changes, flight updates, and random thoughts. Not once did she make us feel like a burden. In fact, she embraced the process. Every request was met with enthusiasm, thoughtfulness, and genuine care.

What impressed me most was her willingness to adapt. We changed hotels. We added destinations, removed destinations, swapped experiences, changed flights, debated Disney, baseball games, restaurants, and transportation. Bella never missed a beat.

She helped us create exactly the trip we wanted.

And then the trip began.

What followed exceeded every expectation.

The guides Bella selected were exceptional.

Mr. Hajime in Tokyo was fantastic. Knowledgeable, personable, flexible, and passionate about sharing Japan beyond the guidebook. He understood immediately that we loved local culture and hidden gems. Some of our favorite moments came from spontaneous recommendations and side streets we never would have discovered on our own.

Mr. Hiroyuki in Hakone helped us experience a completely different side of Japan. The pace slowed, the scenery changed, and we were able to enjoy one of the most relaxing parts of our journey.

Ms. Ursula in Kyoto and Osaka was equally outstanding. Warm, insightful, and incredibly knowledgeable, she helped bring centuries of Japanese history and culture to life while also making everything accessible and enjoyable for our children.

The drivers were equally impressive.

Every transfer was seamless. Every pickup was on time. Whether we were moving between hotels, stations, or destinations, the logistics simply disappeared into the background—which is exactly how great travel should feel.

One of the things I appreciated most was that the trip never felt rigid.

We had structure when we needed it and flexibility when we wanted it.

Bella listened when we said we preferred local neighborhoods over crowded tourist zones. We explored areas where locals actually live, shop, and eat. We wandered hidden streets in Tokyo, discovered incredible food, and experienced moments that felt authentic rather than manufactured.

The food was extraordinary.

We enjoyed everything from world-class omakase and Tempura Kondo to local ramen shops, yakiniku, Kobe beef in Kyoto, and countless memorable meals in between. Bella understood that we were food-focused travelers and helped us build a dining experience that balanced celebrated restaurants with places we likely never would have found ourselves.

Hakone was magical.

Our stay at Gen Hakone Gora was one of the highlights of the trip. The onsen experience, the kaiseki dinners, the tranquility, and the incredible hospitality created memories our family will never forget.

And then there was the family aspect.

As I write this, we're sitting in the Delta Lounge preparing to fly home.

The thing we're talking about isn't DisneySea. It isn't the Michelin restaurants. It isn't the luxury hotels.

It's how much time we spent together.

This trip gave us something that becomes increasingly difficult to find in everyday life: uninterrupted family time.

We laughed together, explored together, got lost together, discovered new foods together, and experienced an entirely different culture together.

Our children leave with a genuine appreciation for Japan.

My wife and I leave with memories that will last forever.

And our family leaves closer than when we arrived.

That's the true measure of a great trip.

Japan itself is an extraordinary destination, but Bella and her team transformed it from a vacation into a family experience we'll be talking about for decades.

If you're considering Japan and wondering whether to trust Bella and Kimkim, my advice is simple:

Do it.

Trust the process.

Share what matters to you.

Bella will listen.

And if your experience is anything like ours, you'll come home wondering when you can return.

Bella, thank you for your patience, your professionalism, your attention to detail, and most importantly, your genuine care for our family.

You helped create memories that we will cherish for the rest of our lives.

We had an unforgettable family trip to Japan, traveling from Tokyo to Kyoto to Osaka. Our local specialist Ben did such an amazing job planning our trip. He was so responsive to all of our questions and provided great suggestions. Our daughters were thrilled with the activities that were planned for us, from shopping for anime in Akihabara to petting capybaras. We were able to enjoy all of the beauty of Japan's temples, shrines and scenic landscapes and the KimKim team put together an absolutely beautiful trip for us. We had wonderful, knowledgeable guides, particularly Mr. Hiroyuki, who my daughters are still talking about after our trip has ended. I cannot express how much gratitude we have for everyone involved in our trip and I would definitely recommend the KimKim team to anyone travelling.

Hotel Reviews

The TOURIST HOTEL AND CAFE AKIHABARA

Tokyo

The TOURIST HOTEL AND CAFE AKIHABARA in Tokyo was a fantastic place to stay, particularly because of its convenient location. My kids were thrilled to be so close to Akihabara, which was perfect for their anime interests, and the proximity to the train station made getting around effortless. The convenience and location definitely enhanced our experience in Tokyo.

Yuno Yado Shoei

This was a beautiful, peaceful Ryokan. We enjoyed the traditional food in the restaurant, and I had a very nice massage. It was a great experience!

Authenticity & Character

The onsens were peaceful and the food was delicious.

Location

A little far from downtown Kyoto, but easily accessible by bus

Staff

Friendly staff

Cleanliness & Comfort

Activity Reviews

🍜🏯✨ Osaka Castle, Cup Noodles Museum & Dotonbori Street Food Adventure（Guide, Public Transportation）

Osaka

While we loved all of the individual activities in this day, it was a lot to fit in and by the time we reached Dotonburi we were quite tired and did not get to enjoy it as fully. However, still a great day!

Quality of Experience

Guides, Drivers and Staff

Our guide Mr. Hiroshi was very helpful and patient with us

Transport

Hozugawa River Boat Ride and Arashiyama Exploration and Japanese tea ceremony (Private Guide &Public Transportation)

Kyoto

The boat ride on the Hoguzawa river was so fun. The boat drivers were entertaining! We also enjoyed our gift of a rickshaw ride through the Arashiyama bamboo forest, especially since it was a way to see the forest without the crowds of people. The tea ceremony was a beautiful experience, enjoyed by our entire family. My daughters were particularly thrilled with getting to dress in kimono

Quality of Experience

Guides, Drivers and Staff

Our guide Mr. Hiroshi was knowledgeable and friendly. The boat drivers were also very entertaining. The entire staff at the tea ceremony were welcoming and friendly.

Transport

Tokyo Family Adventure with Public Transportation: Akihabara + Sushi Making + Ghibli Museum+Capybara Café Cuteness Anime Quest

Tokyo

We had so much fun exploring Tokyo

Quality of Experience

Food

Guides, Drivers and Staff

We enjoyed our day with our guide Mr. Hiroyuki. The staff at the sushi making experience were also so friendly and great with our kids.

Transport

A Day Trip to Mt. Fuji from Tokyo (by private transfer)

Japan

We enjoyed this day, even though we were not able to see the top of Mt. Fuji, it was still beautiful. Our guide also had a wonderful suggestion for lunch where we got to enjoy some local udon.

Quality of Experience

Guides, Drivers and Staff

We loved our guide Mr. Hiroyuki and our diver Mr. Tashiro, who was a familiar face as he had also picked us up from the airport

Transport

Although the drive was longer than expected due to traffic, it was still smooth and comfortable

Have Fun in Nikko (Full day by public transport)

Tokyo

This was a great way to enjoy the beauty of Japan through nature.

Quality of Experience

Guides, Drivers and Staff

Transport

I found kimkim after a frustrating and disappointing experience with a local "luxury" travel agent. From the first trip survey and timely assignment to a local expert, I knew immediately I had found a fit.

I feel so fortunate that Ben was responsible for planning our trip because he clearly wanted to create a truly customized trip for my family - not regurgitate or cobble together other itineraries he'd already planned.

In our initial planning stage, Ben made sure to keep a momentum in our communication to ensure that we could secure any necessary activities or experiences in plenty of time. He also asked detailed questions and always took feedback to heart so that we could fine tune our overall plan and the activities for each day.

The kimkim itinerary system lists each part of the trip (transportation, hotel stay, experience, etc.) separately so it's very easy to do your own research of whether or not it's a fit for your needs and then provide your feedback and thoughts.

There were some very specific things that I wanted to include in the trip for our family that weren't typical and Ben found structured classes or local neighborhoods to explore for each one.

As the departure date for our trip approached, Ben made sure to provide all the necessary details and confirmation numbers we would need and the kimkim app made information easy to find whenever we wanted to check on specific details.

The guides that Ben assigned to us for each activity seemed hand-picked for the timing of the trip and specific goal.

Peter-san was calm and collected in the chaos of someone's first day in Tokyo as we moved through the city using public transportation.

Hitoshi-san took great care in mapping out a half-day bike tour through Takayama that allowed us to visit landmarks that would have otherwise taken a couple of days to see.

Amanda-san clearly loves sharing her vast knowledge of Kyoto along with accommodating some quick shopping requests since we had some extra time in our day.

At the end of our trip, Miki-san helped us navigate parts of Tokyo we hadn’t seen and shared daily trips and tricks that helped us enjoy the area like locals.

Akiko-san, our translator for the tofu making class, ensured we had clear instructions along with some added humor along the way. She also took the extra time we had after finishing class early to provide a quick walking tour of the area since she is an expert in that neighborhood.

Each person we interacted with was helpful, kind, and clearly enjoyed their role in the process.

Throughout the trip, Ben was in touch so even a minor hiccup could be addressed in a timely manner.

I highly recommend both kimkim and Ben!

Hotel Reviews

Karaksa Hotel Tokyo Station

Tokyo

This hotel is the perfect final destination in Tokyo because of its location and wonderful staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo

kyoto

This room was well appointed, had comfortable beds, and even had a bathtub!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Takayama Ouan Hotel

This was the only hotel that didn't seem in the same class as the others. Not only was the room an awkward layout, but it was well-worn and even a little dusty. It may be that we just got a room that needed a little TLC compared to the others,

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Onyado Yuinoshou

At first, I wasn't sure that we needed to spend the night in Shirakawa-go, but once we arrived at the hotel, we knew it was worth it. Since we stayed here at the midpoint of our trip, it slowed things down in a way that we didn't feel we had to be moving all the time. The property is gorgeous and the views of the valley, soothing. Everything you need to enjoy the baths is provided and they even have a variety of special pillows you can take to get a great night's sleep.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Onyado Nono Kanazawa Natural Hot Spring

Kanazawa

Not only was the location just what we needed to explore the sights of Kanazawa, but the room was a great size for a family of four. Our room even had a little sitting area which allowed us to organize and coordinate our plans and our packing. This hotel had a breakfast buffet instead of a standard meal so we were able to try a variety of freshly prepared dishes. After the hustle and bustle of Tokyo - both Kanazawa and this hotel provided a wonderful opportunity to slow down a little bit.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The TOURIST HOTEL AND CAFE AKIHABARA

Tokyo

This hotel was a great fit for us because we could enjoy the high energy of the Akihabara area then return to a quiet street and neighborhood to decompress after a long day. The rooms were designed to use space efficiently and had all the necessary amenities. The breakfast options provided something for everyone and since they were freshly prepared for each person, they provided a great start to our day.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

⚾️ Afternoon Baseball Game at Meiji Jingu Stadium

Tokyo

If you are a baseball fan, a game in Japan is a must! It's easy to take public transportation, but make sure to wear comfortable walking shoes. You can bring food into the game so feel free to purchase some snacks while walking to the stadium. Or, there are plenty of food options once you arrive if you prefer.

Quality of Experience

🌿 Traditions in Tokyo: A Day of Tofu & Indigo Dyeing Experience

Tokyo

It's always fun to learn from experts. Kai-san's tofu workshop gave us the skills to make tofu at home. Akiko-san was the interpreter and the two worked so well together that it was seamless communication. Miki-san was our guide and she made sure to provide details about the area/neighborhood while helping us get to these smaller workshops located in places we may not have visited otherwise.

Quality of Experience

Guides, Drivers and Staff

Transport

🏯🍜 Kyoto Culture & Culinary Day: Kinkaku-ji, Nanzen-ji & Ramen Workshop

Kyoto

It was a great day in Kyoto with typical sightseeing and a quick food focus . Amanda-san is a highly knowledgeable guide who helped us navigate the Kyoto bus system while seeing the sights. We also got to make ramen noodles with Momo who clearly loves sharing the craft with anyone hoping to learn more. The ramen workshop also included lunch, so make sure to arrive hungry!

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Cycling in Takayama

Takayama

Our guide, Hitoshi-san, took the time to hand-draw a map of our route and clearly explained it to us before we left. After all the walking we had done on the first part of the trip, it was nice to cover more ground on a bike and to experience Takayama in a different way.

Quality of Experience

Guides, Drivers and Staff

Transport

The public transportation from Shirakawa-go to Takayama

Japan

A beautiful ride through the hills.

Quality of Experience

Guides, Drivers and Staff

Transport

We had 4 guides Dolly, Hiroshi, Taka and Pete. All of them excellent guides and we had a great time with them.
Japan is a amazing place and the experience during this trip exceeds our expectations starting with the planning by Bella , the sightseeing and the hotels.
We loved all but we enjoy the most Kyoto and Hiroshima.

Hotel Reviews

Onyado Nono Kanazawa Natural Hot Spring

Kanazawa

Good tradition Japanese Hotel but also adapted to western clients

Authenticity & Character

Walking without shoes and quimono made our stay special. Also the public bath was vrry well equiped

Location

Near to a lot of restaurants

Staff

Cleanliness & Comfort

Public bath

THE KNOT HIROSHIMA

Hiroshima

Great location and very comfortable room

Authenticity & Character

The variety of food in the breakfast

Location

Central place very near to the locations we visited

Staff

The staff was nice and the restaurant food and service were excellent

Cleanliness & Comfort

All

Activity Reviews

Family-Friendly Day Trip Itinerary: Hakone – Lake Ashi – Kawaguchiko – Tokyo (Guide, Private Transfer)

Japan

Fantastic. Beautiful sightseeing.

Quality of Experience

Guides, Drivers and Staff

Transport

Public transport very well planned

Hiroshima's Legacy: Peace Memorial & Okonomiyaki（public transport）

Hiroshima

Very emotional and must to see the Peace Memorial Museum and Park

Quality of Experience

Guides, Drivers and Staff

Transport

The entire Kkmkim Team exceeded our expectations . Bella took care of us with planning and scheduling , Both , Ryuji and Yuya, our Japan guides did an excellent job . Each had a unique style and went out of their way to accommodate last minute additions to the schedule . They were a lot of fun to spend some of our vacation with .

Hotel Reviews

Cross Hotel Kyoto

Kyoto

Clean and comfortable .

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mitsui Garden Hotel Kyobashi / Tokyo Station

Clean and comfortable. Center of tyoko so that was cool

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Onyado Nono Namba Natural Hot Spring

Osaka

Very unique hotel. Clean and comfortable Best breakfast if you like authentic Japanese food

Authenticity & Character

No shoes past the lobby, grass type mats for flooring . Unique and cool

Location

Staff

Cleanliness & Comfort

Shiba Park Hotel

Tokyo

Very nice hotel and excellent service

Authenticity & Character

Location

Close to restaurants and sightseeing

Staff

Cleanliness & Comfort

Activity Reviews

Kyoto Arrival & Fushimi Culinary Experience（Private Guide & Public Transportation）

Kyoto

The bullet train was a nice way to see some country side and take a rest . The ramen making class was fun and the staff was great . The ramen was excellent as well

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Mt. Fuji Scenic Ropeway & Gotemba Whisky Experience (Private Guide & Vehicle)

Tokyo

Sadly Mt. Fuji was clouded up and the tram was closed for some reason - having said that the drive gave us a different perspective from city hustle and bustle. The udon noodlelunch was and experience as well as tasty .

Quality of Experience

Guides, Drivers and Staff

Transport

Osaka Highlights, Kuromon Market Experience & Dotonbori Cruise (Private Guide& Public Transportation)

Osaka

The market was interesting and a must do . It’s touristy but a must see . The boat tour was simple but entertaining

Quality of Experience

Guides, Drivers and Staff

Transport

Kyoto Highlights before taking a Train to Osaka (Private Guided Day Tour)

Japan

We did a saki brewery tour that was informational and the tasting was helpful for future saki experiences

Quality of Experience

Guides, Drivers and Staff

Transport

Tokyo Market & Sushi Experience with Flexible Afternoon Exploration（Morning Guided Tour By Public Transportation and Afternoon Self-Guided）

Tokyo

Tokyo market was a visually exciting and interesting. Sushi class was a lot of fun and delicious

Quality of Experience

Food

Fresh sushi is always great

Guides, Drivers and Staff

Transport

Take taxi’s

Tokyo City Highlights & Cocktail Experience（Private Guide & Public Transportation）

Tokyo

It was an activity rich day ! 4 temples, quick stop for a haircut and shave , public transportation, etc .

Quality of Experience

Guides, Drivers and Staff

Transport

Take taxi’s