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Pegasus Travel

Pegasus Travel specializes in creating unique and unforgettable travel experiences across Japan and China. With a dedicated team of experts, we offer personalized itineraries, cultural tours, and luxury travel services tailored to our clients' desires. Our deep knowledge of local traditions and hidden gems ensures that every journey is immersive and enriching. Whether you're seeking adventure, relaxation, or a deep dive into the cultural heritage of the East, Pegasus Travel is committed to delivering exceptional service and memorable trips.

Pegasus Travel is part of the following groups: Japan Travel Agents

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Recent Trip Reviews for Pegasus Travel

Incredible Japan Trip
Japan | Mar 16 - Mar 28, 2025

HALEY
HALEY L.
Seattle, WA | Reviewed on Jan 28, 2026
We had an absolutely incredible experience with KimKim on our 14-day trip to Japan. From start to finish, everything was perfectly organized, making the entire holiday completely stress-free. Our travel specialist, Ben, was amazing to work with. He was extremely communicative, thoughtful, and clearly passionate about creating the best possible itinerary/experience for our family. Every detail was planned flawlessly, from transportation and accommodations to event tickets and daily logistics,... Read more

We had an absolutely incredible experience with KimKim on our 14-day trip to Japan. From start to finish, everything was perfectly organized, making the entire holiday completely stress-free. Our travel specialist, Ben, was amazing to work with. He was extremely communicative, thoughtful, and clearly passionate about creating the best possible itinerary/experience for our family. Every detail was planned flawlessly, from transportation and accommodations to event tickets and daily logistics, so all we had left to do was enjoy the trip.

Our local guides, Peter and Ursula, were just as outstanding. They made our time in Japan seamless, fun, and incredibly enriching with their knowledge and kindness. They truly elevated our experience and helped us feel comfortable and excited every step of the way. We loved exploring Tokyo with Peter, as we were able to visit areas that we wouldn't have otherwise known about. And Ursula was an exceptional guide through Takayama and Kyoto, enriching our experience with her historical knowledge of each region.

Because of how exceptional this experience was, we are using KimKim again to plan our next trip to Brazil. That alone says everything about how happy and impressed we were with their service. We couldn’t recommend KimKim, Ben, Peter, and Ursula highly enough for anyone looking for a perfectly planned, unforgettable travel experience to Japan.

Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Jan 28, 2026

Thank you so much for taking the time to share such a wonderful review. It truly means a lot to hear that your 14-day trip to Japan was absolutely incredible and stress-free. I’m thrilled that the carefully planned itinerary, along with the outstanding service from Peter, Ursula and myself, made your journey unforgettable. Thank you again for your high recommendation and trust!

Amazing 'whatever. it takes' service!
Japan | Jan 6 - Jan 19, 2026

John
John F.
Chicago, IL | Reviewed on Jan 20, 2026
THANK YOU for the trip – it was SO well planned, and clearly a LOT of thought went into it. We are so grateful, and we are now big KimKim fans! We travel a LOT, to all kinds of crazy places! It is unrealistic to travel across the world and expect things to NOT go wrong. What matters, and why we work with travel professionals like you KimKim, is to have support and back up when things DO go wrong – THAT is what matters! KimKim seamlessly fixed an issue on our travels, and they are THE BEST,... Read more

THANK YOU for the trip – it was SO well planned, and clearly a LOT of thought went into it. We are so grateful, and we are now big KimKim fans!

We travel a LOT, to all kinds of crazy places! It is unrealistic to travel across the world and expect things to NOT go wrong. What matters, and why we work with travel professionals like you KimKim, is to have support and back up when things DO go wrong – THAT is what matters! KimKim seamlessly fixed an issue on our travels, and they are THE BEST, and you can travel worry-free!

Our planner Ben was remarkable - attentive, knowledgeable and friendly, and our guides Roy, H and Piter were exceptional.

10/10, DO recommend! Thank you, team KimKim, for an amazing experience and incredible 'whatever it takes' service!

Hotel Reviews
The Tokyo Station Hotel
Tokyo

WOW! The Tokyo Station Hotel is AMAZING! So new, comfortable and clean, and the staff were incredibly accommodating and welcoming! The breakfast buffet is astonishing and a game changer – such a great way to start our busy days in Japan! I don’t know how they do it, but the rooms are SILENT, even with busy Tokyo traffic outside – so restful! And the location could not have been more convenient for the Shinkansen!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
UNO HOTEL
Okayama, Tamano

We LOVED the Uno! Clean, comfortable, with super helpful staff. The room was perfect, and the restaurant in the hotel was top notch. We’d recommend this hotel to anyone – it even has laundry facilities, which we didn’t need early in our trip but good to know.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Koyasan Syukubo Ekoin
Wakayama-ken

What an INCREDIBLE experience. Koyasan was deserted, and a mountain paradise! This was a really special experience for Kathy and I, but BOY was it cold!! But the monks at the temple were so welcoming, and the room was incredible – the hot spring bath was so relaxing, and so great to warm up, ha! The beds were comfy, the room was warm, and the food at the temple was exquisite – so beautifully prepared. The temple services were so honouring to attend, and really moving for Kathy and I. Anyone looking for a spiritual adventure in Japan would be wise to have this experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Six Senses Kyoto
Kyoto

OH MY GOD. Six Senses is absolutely one of the best hotels we’ve ever stayed at – and we’ve stayed at some incredible hotels! For the way it smelled, to the lovely staff, to the incredible spa, it is a remarkable hotel. Another excellent breakfast buffet, and the restaurant and bars are top notch. The rooms are simply incredible, and we enjoyed the upgrade to the balcony room – thank you for that! Absolutely the best hotel on the trip, hands down. We’ll be back there again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Peninsula Tokyo

The location is of course AMAZING, the staff as lovely as could be. I can’t believe I’m writing this about the Peninsular Tokyo, but its feeling a little…tired? Certainly, when compared to Tokyo Station Hotel. The rooms are a bit worn, and I can’t remember the last time I stayed in a room with a DVD player and a fax machine, ha! Out toilet plumbing leaked, the room was a bit in need of some love, but still, we were comfortable – it was a loud hotel though, with very present traffic noise. It didn’t bother Kathy and me, but it might some guests. But the location served us well, and the room was comfortable and we slept like babies.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Jan 20, 2026

Dear John,

Thank you very much for your generous feedback. It was a pleasure assisting with your journey, and I’m truly glad to hear that the planning, on-the-ground support, and overall experience met your expectations. Your detailed comments are sincerely appreciated and will be shared with the team.

Wishing you many wonderful travels ahead, and I hope to assist you again in the future.

Kind regards,
Ben

Perfect Guides
Japan | Nov 22 - Nov 29, 2025

D
Debbie C.
Walhalla, SC | Reviewed on Dec 11, 2025

Peter was our guide in Tokyo, and Hiroshi was our guide in Kyoto. Both men were wonderful!!! Very knowledgeable, polite, and blended into our family.

Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Dec 15, 2025
Hi Debbie, Thank you so much for sharing such wonderful feedback — it truly means a lot to us!
We’re absolutely delighted to hear that Peter in Tokyo and Hiroshi in Kyoto made such a positive impression on your family. Both are incredibly knowledgeable and thoughtful guides, and it’s wonderful to know they blended in so naturally and helped make your experience so special.
I’ll be sure to pass along your kind words to them — they’ll be thrilled to hear this.
Thank you again for traveling...
Read more

Hi Debbie,

Thank you so much for sharing such wonderful feedback — it truly means a lot to us!
We’re absolutely delighted to hear that Peter in Tokyo and Hiroshi in Kyoto made such a positive impression on your family. Both are incredibly knowledgeable and thoughtful guides, and it’s wonderful to know they blended in so naturally and helped make your experience so special.

I’ll be sure to pass along your kind words to them — they’ll be thrilled to hear this.
Thank you again for traveling with us, and we hope to have the pleasure of welcoming you back to Japan in the future!

Warm regards,
Ben

A Once-in-a-Lifetime Anniversary Trip to Japan — Perfectly Crafted by KimKim
Japan | Nov 3 - Nov 14, 2025

Ray
Ray S.
Paradise, NV | Reviewed on Nov 21, 2025
We just returned from our anniversary trip to Japan, and I can say with complete confidence that booking through KimKim was one of the best travel decisions we’ve ever made. In fact, this is our third trip using KimKim. From the very first planning email to the final farewell in Osaka, the entire experience was seamless, personal, and unforgettable.
Ben, our travel specialist, was phenomenal. He helped us build the perfect itinerary—listening to everything we wanted, adding thoughtful...
Read more

We just returned from our anniversary trip to Japan, and I can say with complete confidence that booking through KimKim was one of the best travel decisions we’ve ever made. In fact, this is our third trip using KimKim. From the very first planning email to the final farewell in Osaka, the entire experience was seamless, personal, and unforgettable.
Ben, our travel specialist, was phenomenal. He helped us build the perfect itinerary—listening to everything we wanted, adding thoughtful suggestions, and tweaking the schedule along the way to fit our style. Thanks to him, our trip struck the perfect balance of culture, food, adventure, relaxation, and those “wow” moments we’ll be talking about for years.
And then there were our guides: Peter and Ursula.
These two were an absolute gift to our journey.
Peter, our Tokyo & Hakone guide, made navigating Japan’s transportation system feel effortless. He taught us subway skills worthy of a Mario Bros. level-up, showed us how to experience Shibuya Crossing like locals, and gave us incredible historical context at temples and shrines. He even congratulated me on my sumo match at the lunch show (yes… I stepped into the ring and no, my training was not focused enough 😂).
Ursula, our guide through Kyoto, Nara, and Osaka, was equally fantastic. From sake tastings in Fushimi to zen moments at the Golden Pavilion, she blended humor, storytelling, and deep cultural knowledge in a way that made every day feel like traveling with a friend. She helped us navigate the language barrier, made sure we didn’t get lost on trains, and offered endless tips to help us blend in better than we probably deserved. Both guides were great to pack in as much adventure each day while still leaving us with free time to roam and explore on our own.
Every single day was packed with memorable highlights, many of which KimKim helped coordinate:
✨ Sushi-making with a 4th-generation master (we are now “certified” Nigiri makers and have enough footage for a full-length documentary).
✨ A tea ceremony and learning to whisk our own matcha at a university.
✨ Visiting a capybara at a café—one of Emily’s bucket list items.
✨ Riding the bullet train to Kyoto with snacks in hand and Mt. Fuji peeking through the clouds.
✨ Walking through Arashiyama’s bamboo forest and a rickshaw ride through its historic streets.
✨ A full cultural immersion day in Fushimi Inari, weaving through the famous vermilion torii gates.
✨ A relaxing soak and stay in Hakone with incredible views of Mt. Fuji.
✨ Exploring Osaka Castle and ending our trip at the Umeda Sky Building with panoramic nighttime views.
And beyond the excursions, the guides helped us handle everything—from ordering meals to using the Suica card. They answered every question, solved every hiccup, and made us feel completely supported the entire way.
KimKim didn’t just plan a trip—they helped create a collection of memories that feel like a chapter from our own personal, globe-trotting storybook.
If you’re considering a trip to Japan—especially if it’s a special occasion—book with KimKim. Ask for Ben, and if you’re lucky, you’ll get Peter and Ursula too. They helped make our anniversary adventure everything we dreamed of…and then some.
Arigatou gozaimasu, KimKim team.
We’re already thinking about following the green light to our next chapter.
—Ray & Emily

Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Nov 26, 2025
Dear Ray and Emily, What a delight it was to receive your heartwarming message about your Japan anniversary trip – our whole team was absolutely over the moon! Thank you so much for taking the time to share all those wonderful details and such kind words with us. We’re truly touched that this is your third time choosing KimKim for a custom trip, and to have played a part in turning this special milestone into a fairytale-like memory is something we can hardly put into words. I’ve always... Read more

Dear Ray and Emily,

What a delight it was to receive your heartwarming message about your Japan anniversary trip – our whole team was absolutely over the moon!

Thank you so much for taking the time to share all those wonderful details and such kind words with us. We’re truly touched that this is your third time choosing KimKim for a custom trip, and to have played a part in turning this special milestone into a fairytale-like memory is something we can hardly put into words.

I’ve always taken great pride in crafting highly personalized itineraries, and hearing that I struck the perfect balance of cultural experiences, food adventures, exciting activities and relaxing downtime for you. It’ll keep me smiling for a long time, and this feedback will inspire me to keep moving forward!

As for Peter and Ursula, they were absolutely beaming when we shared your feedback with them. Whether you’re keen to revisit Japan or explore a whole new corner of the world, we’ll be right here to create another trip just as special for you.

Thank you from the bottom of our hearts for trusting us with your anniversary journey, and for being such lovely members of our travel family. We’re already counting down the days until we welcome you back again!

Warm regards,
Ben

1 week with in Japan
Japan | Nov 4 - Nov 10, 2025

Vincent
Vincent E.
Miami, FL | Reviewed on Nov 21, 2025

I visited Japan with my best friend I've known since middle school. Ben has been very responsive with planning out the trip. Maru-san was our guide in Kyoto and he was awesome. He knew so much history everywhere we went. Betty-san was our guide in Hakone and Tokyo and she was a lot of fun as well! She knew all the great places to take a good photo.

Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Nov 21, 2025

Hi Vincent,

Thank you so much for your kind review! I’m really glad to hear that you and your friend enjoyed your trip to Japan. Maru-san and Betty-san will be very happy to hear your feedback — they truly enjoyed guiding you both.

It was a pleasure planning this journey for you, and I’d be delighted to help with any future trips.

Best regards,
Ben

Ben helped our family plan to the trip of a Lifetime
Japan | Sep 5 - Sep 15, 2025

Christopher
Christopher C.
Seattle, WA | Reviewed on Nov 18, 2025
Ben was very helpful planning the trip. When asked, he made a number of helpful suggestions which were all well thought out and were a good fit for us. When we forgot some clothing at our hotel in Hakone, Ben worked with the hotel and the clothes were delivered to us a couple of days later. The guides(Peter and Ursula) were both great. We loved our trip and would not hesitate to use KimKim again. Highest recommendation!! Read more

Ben was very helpful planning the trip. When asked, he made a number of helpful suggestions which were all well thought out and were a good fit for us. When we forgot some clothing at our hotel in Hakone, Ben worked with the hotel and the clothes were delivered to us a couple of days later. The guides(Peter and Ursula) were both great. We loved our trip and would not hesitate to use KimKim again. Highest recommendation!!

Activity Reviews
 Explore Tokyo's Rich Heritage: Tsukiji Outer Market,Imperial palace,Sushi Making Class,  Ghibli Museum by public transport
Explore Tokyo's Rich Heritage: Tsukiji Outer Market,Imperial palace,Sushi Making Class, Ghibli Museum by public transport
Tokyo

The sushi making class we great fun, The tour of the fish market and Ghibli musuem were also execellent!

Quality of Experience
Food
Great sushi!
Guides, Drivers and Staff
Transport
 Fuji Five Lakes Tour, Transfer to Hakone
Fuji Five Lakes Tour, Transfer to Hakone
Japan

Beautiful scenery, spectacular views of MT. Fuji. The museum was also very interesting.

Quality of Experience
Guides, Drivers and Staff
local knowledge
Transport
Day tour by public transport in Kyoto: Golden Pavilion,Fushimi Inari Shrine, Traditional Arts Performance,  Pontocho Alley
Day tour by public transport in Kyoto: Golden Pavilion,Fushimi Inari Shrine, Traditional Arts Performance, Pontocho Alley
Kyoto

The Fushimi Inari shrine and Golden Pavillion were beautiful and very interesting, not too crowded.,

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Miyajima Island: Floating Torii Gate & Hiking
Day Trip to Miyajima Island: Floating Torii Gate & Hiking
Hiroshima

The island was beautiful, we enjoyed the hike and cable cars we took to get to the top.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Arashiyama:  Rickshaw Ride , Bamboo Grove, Monkey Park and Tea Ceremony in Kimono
Day Trip to Arashiyama: Rickshaw Ride , Bamboo Grove, Monkey Park and Tea Ceremony in Kimono
Kyoto

Taking a rickshaw through the bamboo forest was a real treat. The monkey park was a pleasant though challenging hike, and great views of Kyoto.

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto to Osaka via Nara by private transfer
Kyoto to Osaka via Nara by private transfer
Japan

Nara was beautiful. Seeing the Great Buddha and feeding the deer were highlights.

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip to Hiroshima by public transport
Day trip to Hiroshima by public transport
Japan

One of the highlights of our trip was visiting the Peace museum . Very moving experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Nov 19, 2025

Hi Christopher,

Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your trip and that our suggestions, as well as Peter and Ursula’s guidance, made your experience memorable.

It was our pleasure to assist with your clothing delivery in Hakone—we’re glad everything worked out smoothly. Your kind words mean a lot to us and the team!

We hope your memories from Japan continue to bring you joy, and we would be delighted to help you plan another adventure anytime in the future. Wishing you and your family all the best!

Warm regards,
Ben

Everything went off just as planned!
Japan | Oct 7 - Oct 28, 2025

Susan
Susan G.
Newark, NJ | Reviewed on Nov 03, 2025
Everything went off just as planned, and we were all pleased. Our guides were all great and went out of their way to see that we saw more, especially when they found out that we were not interested in the more highly crowded places. They patiently answered our questions and saw to our needs. Ben, our specialist, could not have been more attentive to our frequent questions and concerns. He was able to change events based on our interests even as the date of our departure approached. The only... Read more

Everything went off just as planned, and we were all pleased. Our guides were all great and went out of their way to see that we saw more, especially when they found out that we were not interested in the more highly crowded places. They patiently answered our questions and saw to our needs. Ben, our specialist, could not have been more attentive to our frequent questions and concerns. He was able to change events based on our interests even as the date of our departure approached. The only thing I would have changed is deleted some of the more crowd-impacted locales such as Nikko and put in more off the beaten path trips like our monastery stay in Minobu and the marvelous animated Festival Float museum in Takayama that our guide added in when he picked up on our interest. We learned and enjoyed much more in the less crowded venues, but this is Japan where it is truly hard to avoid the hoards of tourists. Overall, it was a wonderful trip. This is the second time Ben has helped us with a trip, and I will certainly turn to him again for any future trips.

Hotel Reviews
Temple Lodging Shukubo Kakurinbo

Everyone was attentive to our needs in this quiet and peaceful establishment. We very much enjoyed speaking with the son of the monk of this temple, meeting his girlfriend and his brother's family. The onsen was always free when we wanted it which was a delight. We optioned to take the guided tour which was very interesting. After a stay in busy, crowded Tokyo, 2 nights in this peaceful locale was just what we needed. Definitely, we felt the love and care that those who worked and lived here felt for this temple lodging.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Takayama Ouan Hotel

The rooftop onsen was amazing. We so enjoyed looking out on the city at night. Breakfast offered some Western items that were much appreciated.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ryokan Yaeikan
Hakone

What a treat to have our own private onsen and dining area! This was a truly unique experience, and one we are so glad that we did. The food was interesting and diverse which made the menu printed in English very helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tokyo Highlights: Market, Temple and Gardens
Tokyo Highlights: Market, Temple and Gardens
Tokyo

Walking through the gardens on our first day in Tokyo was the perfect choice for us, and we enjoyed have tea on the island in the Hamarikyu Gardens. Unfortunately, we could not do the river cruise as the high tides (due to full moon) prevented the boat from going under the bridges. Our guide knew a bit about the gardens which was appreciated by the two garden enthusiasts in our group. She also was very informative about the Shinto and Buddhist religions and how they interact with the Japanese. The market was every bit as crowded as we expected, but our guide knew a quiet place for us to stop and have lunch.

Quality of Experience
Guides, Drivers and Staff
Very attentive and eager to meet our expectations, though we struggled at times to understand what she was saying.
Transport
Transport was by local trains which often required a lot of walking and waiting. After we discovered that splitting the taxi fare 3 ways made traveling by taxi feasible and much easier than taking the trains, that is the way we traveled when on our own.
Tokyo Night Foodie Tour
Tokyo Night Foodie Tour
Tokyo

Unfortunately, there are two columns outside the train station where we were to meet. Arriving by taxi and not by the train, we were dropped off at the wrong spot and did not realize that until past the meeting time. Thankfully, our Tokyo guide was able to sort everything out, though even after being dropped off near the restaurant we still had trouble locating the guide. It turned out that the food tour guide was waiting for us, but as she only held her sign at waist height, in the crowds, we totally missed her. Once we connected with the group, all was well. They allowed us time to catch up with the rest of the group, and we enjoyed a delightful evening.

Quality of Experience
Food
Guides, Drivers and Staff
Have Fun in Nikko (Full day by private transfer)
Have Fun in Nikko (Full day by private transfer)
Tokyo

Too many people and too much to see. It is all a jumble in our minds with nothing of the amazing temples and shrines standing out in our memory or photos. Fortunately, our guide knew a quiet spot for lunch which we greatly enjoyed. We are also so very glad we were in a private car for this trip which was much more comfortable and relaxed than the trains would have been. In retrospect, it might have been a better idea to spend a night or two here to allow one a more relaxed visit to the various spots so that they did not all run into each other seeing one on top of another.

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer from Tokyo to Minobu enroute tour to Mt. Fuji
Private transfer from Tokyo to Minobu enroute tour to Mt. Fuji
Japan

Perfect -- though not surprisingly, we did not see Mt. Fuji!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
1-Day Guided Tour from Takayama Ouan Hotel: Kokubun-ji Temple, Hida Folk Village & Hida Great Limestone Cave
1-Day Guided Tour from Takayama Ouan Hotel: Kokubun-ji Temple, Hida Folk Village & Hida Great Limestone Cave
Takayama

All was very interesting, and our guide was wonderful. When he discovered how much we had enjoyed the Festival Museum in Takayama, he took us to another such museum in an old quarry in the hills above the Hida Folk Village. This museum offered animated action on the floats which were fascinating. Without him, we would not have found this place, for it does not readily show up on a Google search. The Limestone Cave was interesting and very well done, but if you have been to such caves, it was just like all the others.

Quality of Experience
Guides, Drivers and Staff
Transport
Private car is the way to go
Day trip : Takayama to Kanazawa with Unique Experiences
Day trip : Takayama to Kanazawa with Unique Experiences
Japan

I am not sure that we needed to see both Gokayama and Shirakawago. The visit the day before to Hida Folk Village was a delight. It was so peaceful walking through the grounds and seeing the village as it had once been. Gokayama and Shirakawago were a bit of a disappointment, for the old buildings are mixed in with new and there was too much emphasis on attracting the tourist through the many shops which ruined the ambiance of the place. The two villages are so similar that visiting one is probably enough. We did thoroughly enjoy our visit to the 500-year old Iwase House, for this was unique and the couple that run it took their time talking to us and answering our questions. We loved the experience with the old instruments and the short performance of the old song they did for us.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
private car is the way to go
Kanazawa Highlights Guided Tour by Public Transportation : Kenroku-en Garden and Samurai District in Public Transportation
Kanazawa Highlights Guided Tour by Public Transportation : Kenroku-en Garden and Samurai District in Public Transportation
Kanazawa

The Kenroku-en Garden was wonderful, and we enjoyed walking its many paths. Touring Kanazawa Castle was also very interesting. We were continually amazed at the amount of effort that has been put into restoring and maintaining so many of Japan's heritage sites. Learning more about the Samurai history was fun. Unfortunately, we did not get to visit the old Samurai house, for a lengthy wait for a bus to the site prevented us from getting there on time. Here a taxi would have been the way to go, for we soon discovered that splitting the taxi fare to most locations made in feasible economically and certainly saved a lot of time and inconvenience.

Guides, Drivers and Staff
Transport
We missed visiting the Samurai house due to an overly long wait for a bus. Looking at the time, our guide should have opted for a taxi. We would have gladly paid rather than wait what seemed like 30 minutes for the bus.
Day tour by public transport in Kyoto: Golden Pavilion,Fushimi Inari Shrine, Traditional Arts Performance,  Pontocho Alley
Day tour by public transport in Kyoto: Golden Pavilion,Fushimi Inari Shrine, Traditional Arts Performance, Pontocho Alley
Kyoto

Seeing photos of the Golden Pavilion is better than actually viewing it in real life, and it actually looks more impressive in photos than it does in person. Much too crowded, though seeing the large, golden Buddha was interesting. We felt the guides at the temple were a bit surly when one chastised one of us for putting her hand on a railing to balance herself when taking off her shoes. There were no places to sit or to balance offered. I guess with all the crowds, they have to be super vigilant. The Fushimi Inari Shrine was worth the visit even though very crowded, and one cannot help being impressed with the amount of love and devotion that went into the many torii placed there. We also enjoyed walking the grounds afterwards. The Art Performance was very well done, and our trip to Pontocho Alley proved to be our spot for two dinners while in Kyoto.

Quality of Experience
Guides, Drivers and Staff
 Hozugawa River Boat Ride and Arashiyama Exploration and  Japanese tea ceremony (Private Guide &Public Transportation)
Hozugawa River Boat Ride and Arashiyama Exploration and Japanese tea ceremony (Private Guide &Public Transportation)
Kyoto

The River Boat ride was much too long and not all that interesting, though the boat guides were animated and fun to watch. The bamboo forest surpassed our expectations, mainly because we road through it on rickshaws which allowed us to be on what felt like a private path away from the maddening crowds on the broader boulevard. It was quiet on that path allowing us to absorb the beauty of the forest. The tea ceremony was quite interesting with the kimono dress up. Unfortunately, none of the three of us could sit on the floor, and the young man doing the ceremony did not act pleased with us. It felt like we were reluctantly given small stools or chairs to use, but even these were extremely uncomfortable for our 77-yr old knees. Though we enjoyed watching the ceremony, it was a torture to sit through.

Quality of Experience
Guides, Drivers and Staff
Guided Day tour to a Tea Farm in Uji by public transport
Guided Day tour to a Tea Farm in Uji by public transport
Kyoto

Due to rain and cold, we did not go to the tea farm. However, our guide was very resourceful and took us to a tea museum which gave us all the information on tea growing and processing that we had hoped to get at the tea farm in a much more comfortable setting. The rain, which could have hampered us, did not, and we had a thoroughly enjoyable day both at the museum and strolling around Uji..

Quality of Experience
Guides, Drivers and Staff
Day Trip to Himeji Before Leaving : Exploring Japan’s First Famous Castle and Tranquil Gardens (By Private Transfer)
Day Trip to Himeji Before Leaving : Exploring Japan’s First Famous Castle and Tranquil Gardens (By Private Transfer)
Japan

If I had known that the drive to Himeji from Osaka was 2 and more hours, I would have suggested an alternative. Over 4 hours of driving in a car just to see one site was not worth the time. We are glad, however, that we went by car and not by train. A visit to a block printing museum which had been offered as a special treat could not be done due to the traffic. Not realizing how the timing was going to play out, we spent way too much time at the castle and should have been hustled along which we would have readily done since that block printing museum was something we looked forward to seeing. The castle was definitely interesting, but not worth the time we spent there or the time it took to get there and back. We ended up beingdropped off at the airport much earlier than expected, but not having enough time to slip in the museum.

Quality of Experience
Guides, Drivers and Staff
More forethought into timing and distance to be traveled should have been considered.
Transport
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Nov 04, 2025
Hi Susan, Thank you so much for taking the time to share such a thoughtful review! I’m truly happy to hear that everything went smoothly and that you enjoyed your trip — especially the quieter, more off-the-beaten-path experiences like Minobu and Takayama. It means a lot to know that the guides and I were able to make the journey more personal and enjoyable for you. Your feedback about avoiding more crowded spots is really valuable, and I’ll be sure to keep that in mind for your next... Read more

Hi Susan,

Thank you so much for taking the time to share such a thoughtful review! I’m truly happy to hear that everything went smoothly and that you enjoyed your trip — especially the quieter, more off-the-beaten-path experiences like Minobu and Takayama. It means a lot to know that the guides and I were able to make the journey more personal and enjoyable for you.

Your feedback about avoiding more crowded spots is really valuable, and I’ll be sure to keep that in mind for your next adventure — maybe to China this time! There are so many fascinating, peaceful, and culture-rich places there that I think you’d really love.

It’s always a pleasure working with you, and I truly appreciate your trust once again. Looking forward to helping you create your next unforgettable journey!

Warm regards,
Ben

Ben did an amazing job.
Japan | Oct 4 - Oct 11, 2025

J
Janice D.
Minneapolis, MN | Reviewed on Oct 14, 2025
Ben was always quick to respond to our questions. He worked with us initially to design the perfect trip in Japan. Many thanks for all of your hard work. Read more

Ben was always quick to respond to our questions. He worked with us initially to design the perfect trip in Japan. Many thanks for all of your hard work.

Hotel Reviews
Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo
kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Park Hotel Hiroshima Riverside

Close to train station, which was very convenient

Authenticity & Character
Location
Close to river and train station.
Staff
Cleanliness & Comfort
Sotetsu Fresa inn Yodoyabashi
Osaka

Close to restaurants and shopping in Osaka.

Authenticity & Character
Location
Metro station in basement of hotel; very convenient.
Staff
Cleanliness & Comfort
THE KANZASHI TOKYO ASAKUSA

Great location; close to the metro stop, shopping and restaurants. Excellent breakfast choices for an American traveling in Japan.

Authenticity & Character
Location
Close to metro, shopping, restaurants.
Staff
Cleanliness & Comfort
Activity Reviews
Guided Tokyo Culture Tour by public transport from port :Ueno Park,Tokyo National Museum ,Meiji Shrine, Omotesando district
Guided Tokyo Culture Tour by public transport from port :Ueno Park,Tokyo National Museum ,Meiji Shrine, Omotesando district
Tokyo

The day we took this tour turned out rainy at times, but Peter was a great guide. The museum was interesting; he was able to show us so many part of Tokyo!!

Quality of Experience
Guides, Drivers and Staff
Peter really helped us see so much!!
Transport
all of transport was public transportation. It worked well.
Guided Tour in Tokyo:  Temple, Sumo Show and Anime Adventure with Public Tranportation
Guided Tour in Tokyo: Temple, Sumo Show and Anime Adventure with Public Tranportation
Tokyo

Lots of areas of Tokyo were covered, we enjoyed the Sumo Show, and were amazed at the Anime area - we've never seen anything like it!

Quality of Experience
Food
The sumo show food was good; a hot pot and other Japanese delicacies
Guides, Drivers and Staff
Transport
Again, public transport, worked well.
 A Day Trip to Mt. Fuji from Tokyo (by private transfer)
A Day Trip to Mt. Fuji from Tokyo (by private transfer)
Japan

I liked the transport; we visited the museum and did a cool Virtual Reality tour of climbing Mt. Fuji. We didn't see Mt. Fuji (it was cloudy), but Peter did all he could for us to have a good experience. The cable car to a viewing site was great.

Quality of Experience
If we had seen Mt. Fuji I'd give it an amazing rating.
Guides, Drivers and Staff
Again Peter (and the driver today) did a great job.
Transport
Fanciest van we've ever ridden in. Excellent!
Afternoon tour: Visit Fushimi Inari Shrine and Gion District  (Public  transport)
Afternoon tour: Visit Fushimi Inari Shrine and Gion District (Public transport)
Kyoto

Ursala met us at the train platform; she communicated that her train had been delayed. Kyoto was HOT; and we enjoyed the tour and took enough breaks to make it enjoyable.

Quality of Experience
Guides, Drivers and Staff
Ursala did a good job guiding and providing excellent information.
Transport
Public transport worked fine.
Arashiyama Hidden Gems & Traditional Tea Ceremony Experience by Public Transport
Arashiyama Hidden Gems & Traditional Tea Ceremony Experience by Public Transport
Kyoto

Ursala took us to a temple area, and then to a beautiful garden area developed by a famous Japanese actor of the early 1900s. It was a lot of walking, but that is fine with us. The tea ceremony was definitely a highlight of our time in Japan. I had no idea I would be dressed in a kimono; it was a detailed experience and we really enjoyed it!! I was a bit nervous about getting to the train station in time to retrieve our luggage and get on the train to Hiroshima. Ursula stayed with us at the tea ceremony location to be sure we got where we needed to be and on time.

Quality of Experience
The tea ceremony was fantastic
Guides, Drivers and Staff
Ursula did a good job making sure we got where we needed to be on time.
Transport
Travel by train and taxi; worked well.
Osaka Exploration: Castle, Cuisine, and Sky-high Views (full day tour by public transport)
Osaka Exploration: Castle, Cuisine, and Sky-high Views (full day tour by public transport)
Osaka

We went to Osaka Castle in the morning - very impressive, and then walked and took public transport to the sky-high views. Very nice. Then Ursula took us to a famous shopping area where we bought things to take home.

Quality of Experience
Food
We ate some snacks leaving the castle; got to taste a 10Yen cake. I think that day lunch was included; we said we weren't hungry, so it all worked out fine.
Guides, Drivers and Staff
Transport
Ursula returned us to our hotel using public transport that had a station under our hotel.
Hiroshima's Legacy: Peace Memorial & Okonomiyaki(public transport)
Hiroshima's Legacy: Peace Memorial & Okonomiyaki(public transport)
Hiroshima

The Peace Memorial is something everyone should see. It was heartbreaking to see the pain and suffering of so many Japanese people. It was a beautiful day, and after the museum we enjoyed walking the grounds, and got to see school children bringing chains of cranes to the memorial dedicated to a girl who died as a result of her injuries. It was a very meaningful experience.

Quality of Experience
Guides, Drivers and Staff
Ursula took us to an additional place on the way back to the hotel to see a turret that was part of a castle. I was worried about getting back on time; she had it all handled and we arrived at the train station with 20 minutes to spare!
Transport
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Oct 15, 2025

Thank you so much for taking the time to share such a kind review—it means the world to us! We’re absolutely thrilled to hear quick responses and the initial trip design for Japan met your expectations. Knowing you had a great experience makes all our hard work worthwhile. If you ever plan future travels or have friends looking for trip recommendations, please don’t hesitate to reach out. Wishing you lots of happy memories from your Japan journey!

Thank you Peter and Ursula - The Clegg family
Japan | Sep 5 - Sep 15, 2025

S
Sarah C.
Canada | Reviewed on Sep 23, 2025
We started our trip in Tokyo with Shumpei (Peter), who was an amazing guide for the 3 days he was with us. Shumpei was always helpful in any way we needed and was super accommodating to any changes or adjustments requested for the schedule. He gave us great restaurant recommendations and knew lots about the history of the places we visited. He also brought his camera and made sure to share the pictures he took with us to remember our trip by. We sincerely enjoyed our time with Shumpei... Read more

We started our trip in Tokyo with Shumpei (Peter), who was an amazing guide for the 3 days he was with us. Shumpei was always helpful in any way we needed and was super accommodating to any changes or adjustments requested for the schedule. He gave us great restaurant recommendations and knew lots about the history of the places we visited. He also brought his camera and made sure to share the pictures he took with us to remember our trip by. We sincerely enjoyed our time with Shumpei (Peter), and hope to see him again in the future.
Our next guide was Ursula, who was with us for the remainder of our trip with KimKim before we continued on our own. Ursula was as outstanding as Shumpei, and we loved exploring Kyoto, Osaka and Hiroshima with her. She was very flexible with us around the schedule and really encouraged us to go at our own pace. She was always helpful and gave great suggestions on where to eat or shop etc.
As it was our family's first time in Japan, we appreciated having guides to help us navigate or to help translate when needed. In addition to being helpful, our guides were both a pleasure to spend time with and made our time in Japan that much more memorable. So thank you again very much to the whole team at Kim Kim, but especially to Shumpei and Ursula!

Hotel Reviews
Hotel Gracery Shinjuku

Really great location in the heart of Shinjuku. The hotel itself is nice and clean with small rooms but very functional.

Authenticity & Character
Godzilla hotel
Location
Staff
Cleanliness & Comfort
Hotel Okada
Hakone

This hotel in Hakone was beautiful. The rooms are spacious with very comfortable beds and is fully equipped with all the amenities (Robes, pyjamas, towels, shampoo, conditioner, cosmetics etc.), and has a beautiful outdoor shower and onsen. The buffet has a huge selection of foods and was busy but well maintained.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
THE KNOT HIROSHIMA
Hiroshima

Nice comfortable rooms, has amenities like robes and slippers. The other amenities like cotton buds/pads, toothbrush and toothpaste are available for free at a stand in the lobby. The hotel also has a laundry room with 6 washer dryers which is convenient for those planning on washing anything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
Kyoto

Really big hotel with multiple restaurants on the lobby floor. They offer both a western buffet or japanese style breakfast. Comfortable rooms and close to the station, but is far from the center of the city, about a 40 minute walk or 10 minute cab.

Authenticity & Character
Location
far from city center
Staff
Cleanliness & Comfort
Courtyard by Marriott Shin-Osaka Station

The breakfast was great, the rooms were clean but we were accidentally booked in a smoking room so be careful when booking since it was very stinky.

Authenticity & Character
Location
Right next to Shin-Osaka station
Staff
Cleanliness & Comfort
Activity Reviews
 Explore Tokyo's Rich Heritage: Tsukiji Outer Market,Imperial palace,Sushi Making Class,  Ghibli Museum by public transport
Explore Tokyo's Rich Heritage: Tsukiji Outer Market,Imperial palace,Sushi Making Class, Ghibli Museum by public transport
Tokyo

We loved this whole day. We started at the Tsukiji market which was quite busy but very cool to see. The sushi making class was a real highlight for us and was delicious! The visit to the imperial palace was beautiful, but you can only visit the exterior so you see the palace from a ways away.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Tour in Tokyo:  Temple, Anime Adventure and Food Hunting, Shibuya Sky in the late afternoon
Guided Tour in Tokyo: Temple, Anime Adventure and Food Hunting, Shibuya Sky in the late afternoon
Tokyo

The highlight of this day was definitely the Shibuya Sky experience. Highly recommend doing to the shibuya sky tower in the late afternoon especially if the weather is looking nice.

Quality of Experience
Guides, Drivers and Staff
Transport
Day tour by public transport in Kyoto: Golden Pavilion,Fushimi Inari Shrine, Traditional Arts Performance,  Pontocho Alley
Day tour by public transport in Kyoto: Golden Pavilion,Fushimi Inari Shrine, Traditional Arts Performance, Pontocho Alley
Kyoto

We thoroughly enjoyed this whole day, highly recommend doing all these activities.

Quality of Experience
Guides, Drivers and Staff
Transport
 Fuji Five Lakes Tour, Transfer to Hakone
Fuji Five Lakes Tour, Transfer to Hakone
Japan

This was one of our families favourite days. It was beautiful to see the natural beauty of Japan and we even got lucky enough to see the peak of Mt Fuji. Hakone itself was stunning and a nice change of pace after the bustling Tokyo.

Quality of Experience
Guides, Drivers and Staff
Transport
Air conditioned van with lots of space.
Day Trip to Arashiyama:  Rickshaw Ride , Bamboo Grove, Monkey Park and Tea Ceremony in Kimono
Day Trip to Arashiyama: Rickshaw Ride , Bamboo Grove, Monkey Park and Tea Ceremony in Kimono
Kyoto

Monkey Park and the traditional tea ceremony were highlights for our family. Arashiyama was also a beautiful place to spend the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto to Osaka via Nara by private transfer
Kyoto to Osaka via Nara by private transfer
Japan

Very smooth pick up in Kyoto. We loved Nara park and spent a good 3 hours visiting the park as well as the temple.

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip to Hiroshima by public transport
Day trip to Hiroshima by public transport
Japan

The Hiroshima peace memorial museum was incredibly moving and well done. It was very busy so definitely best to go in the early mornings if possible.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Miyajima Island: Floating Torii Gate & Hiking
Day Trip to Miyajima Island: Floating Torii Gate & Hiking
Hiroshima

Miyajima was beautiful! Definitely a must-do if in Hiroshima. Check the tides for timing when to visit the floating Torii gate.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Sep 24, 2025

Hi Sarah,

Thank you so much for your wonderful feedback! It was a true pleasure to plan your family's trip to Japan.

I'm thrilled to hear that Shumpei and Ursula provided such exceptional guidance and made your journey so memorable. I will be sure to share your kind words with them—they will be delighted.

It was also a pleasure to incorporate your feedback on the hotels and other details. I sincerely hope the overall experience was everything you hoped for.

Wishing you all the best, and I hope to help you with your next adventure!

Best regards,
Ben

First timer in Japan
Japan | Sep 1 - Sep 9, 2025

David
David S.
Australia | Reviewed on Sep 10, 2025
Hi My trip was organised by Ben who was most helpful at every stage of the process. I initially contacted him at KimKim to help me devise an overall plan for what was to be my first trip to Japan. He gave me great advice on what to see as o was a first timer and how long to spend doing it. My guides Yoko and Ursula were knowledgeable and friendly. I’d happily use them again and would give them the highest recommendation possible Read more

Hi

My trip was organised by Ben who was most helpful at every stage of the process. I initially contacted him at KimKim to help me devise an overall plan for what was to be my first trip to Japan.

He gave me great advice on what to see as o was a first timer and how long to spend doing it.

My guides Yoko and Ursula were knowledgeable and friendly. I’d happily use them again and would give them the highest recommendation possible

Hotel Reviews
Vessel Inn Asakusa Tsukuba Express

Efficient, friendly and accomodating. Yoko my guide helped dealing with them too

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Shirayunoyado Yamadaya Ryokan

Wow. Really felt at home and peaceful here. Great place. Great views and the Insen was so relaxing

Authenticity & Character
Location
The views were incredible
Staff
Cleanliness & Comfort
The food was amazing
Hotel Resol Kyoto Kawaramachi Sanjo

Comfortable, cosy, and my guide Ursula helped me ask for some assistance from the staff. She was also great

Authenticity & Character
Location
Close to everything
Staff
Helped me send luggage to next hotel
Cleanliness & Comfort
Sotetsu Fresa inn Yodoyabashi
Osaka
Authenticity & Character
Location
CD
Staff
Cleanliness & Comfort
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Sep 10, 2025

Dear Alain,

On behalf of myself, Yoko, Ursula, and the entire team, thank you sincerely for your wonderful review of your Japan trip.

We’re thrilled to hear that our planning and support helped make your first visit to Japan a positive one. It’s also great to know the hotels we recommended worked well for you, especially the peaceful stay in Hakone.

Your trust in us means everything, and we’d be happy to help craft more unforgettable trips for you in the future.

Thank you again for your support—we truly appreciate it!

Sincerely,
Ben