Kimkim Trip Reviews for Colombia

Nathalie was the best. We had her redo our itinerary maybe a dozen times and consistently received prompt responses and a ton of help. Nathalie even helped us with arrangements not booked through her, like finding tickets for a football game in Medellin. Within the first ten minutes of arriving to our first destination, Nathalie called us to make sure we were okay. Everything about her service exceeded our expectations.

The Cambio hacienda restaurant staff was mostly not interested in service, the dinners and coffee was substandard and the room was in poor condition.

Katherine was very patient with us in the planning stage and equally attentive throughout the trip.

Katherine worked very hard on our behalf, especially given the short time frame in which we were planning. She also was great while we were in country and got sick and had to revise parts of our trip. She was always available to help re-adjust. There were two of the lodging options that were disappointing. Cartagena, Tayrona and Silvia were the highlights of the trip for me.

It was chaotic from the get go

she was really lovely, however a few things could have more clear

Nathalie was fantastic in helping me plan my trip in such short notice (4 days prior to travel). All of my accommodations were in the heart of each city, and had an authentic local feel to them (Just what I asked for). Nathalie also sent me plenty of restaurant recommendations, and additional activities we could take advantage of on our free time. She kept in touch with me throughout the trip and she went above and beyond to quickly resolve a minor issue I had.
Overall great, despite one of the guides not showing up (he had the times switched), but that was resolved by Nathalie, the guides that showed up were awesome, their historical knowledge in Bogota, and the 2 in Villa de Leyva, was phenomenal. The people (guides, drivers, and locals) were extraordinarily friendly, and open to sharing their customs.

If I could change one thing it would have been longer planning time (not on you), because I would have altered my itinerary slightly to avoid a lot of movement from town to town, probably returned from Villa de Leyva to Bogota rather than go to Barichara just to avoid the transportation time, and likely headed to Cartagena a day earlier since it was a place I needed more time at. Nothing major, overall great support by Nathalie, and a fantastic trip.

Thanks, looking forward to using your services again.

Regards,

Howard

She was very helpful in such short notice and provided great recommendations. She resolved a minor issue and compensated the hiccup with a great dinner in Cartagena. Fantastic service, and fully recommend her.