Kimkim Trip Reviews for South Africa

4.9
Based on 199 ratings
Read 199 verified reviews by travelers who booked their trip to South Africa on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Awesome trip to Africa
South Africa | May 7 - May 20, 2025

Kaye
Kaye D.
Portland, OR | Reviewed on Jun 02, 2025
Both safari camps were awesome. Guide Tips at Muchenje was super. All game drives were great. The boat trip at Muchenje duplicated our houseboat trip. Should have opted for something else like the canoe. This camp was so great that we thought it should have been last. Houseboat had ups and downs. Getting through Namibia immigration was a disaster. We were not aware that there was a visa fee. Fortunately they took credit cards. Took us only 1-1/2 hours to get through because we were... Read more

Both safari camps were awesome. Guide Tips at Muchenje was super. All game drives were great. The boat trip at Muchenje duplicated our houseboat trip. Should have opted for something else like the canoe. This camp was so great that we thought it should have been last. Houseboat had ups and downs. Getting through Namibia immigration was a disaster. We were not aware that there was a visa fee. Fortunately they took credit cards. Took us only 1-1/2 hours to get through because we were near the head of the line. Others in our group took over 4 hours. Then there was the plumbing problem in our cabin. Lucy advocated on our behalf and got us a 25% reduction in our cabin rate. The staff and food was great. We especially enjoyed the village visit. Animal viewing from small boats was excellent. But on our last outing the boat broke down. We had to wait for someone to come with tools to repair. We returned to the houseboat after a long ride in the dark. This was sort of scary. On our return to the Kasame airport we were misinformed by one hour about our Mackair flight departure time. Our Elephant Pan safari camp was awesome with elephants and giraffes right at the camp. We had our doubts on our bumpy hour drive from the airstrip. Our guide Sixteen was the best. Could have done without the hour drive to the River. Didn't seen many animals except hyenas and birds. Our least favorite part of the trip was Victoria Falls. The walk along the Falls was great as was our guide Joy (English translation of her name) from Shearwater. The rest of the activities we could have done without. Sunset cruise was not near the Falls and mainly a cocktail party. Drinking is not something we are very into. The lookout café had nice view, but they tried to seat us away from the view when there were empty view tables. Food and service was poor. The elephant sanctuary just wanted our money. We would have liked to visit more sight around the Falls. Like going out on the bridge and crossing over into Zambia and viewing the Falls from that side. We did pay for a combined Zimbabwe/Zambia visa at the border. All in all it was a wonderful trip Thanks to Lucy for doing all the planning, Kaye & Gail

Hotel Reviews
Bayete Guest Lodge
Victoria Falls

Great restaurant on site. Comfortable room.

Authenticity & Character
Nice decor
Location
Sort of remote
Staff
Restaurant staff great Delivered dinner.
Cleanliness & Comfort
Bathroom weird. All floor wet after shower. No grab bar by tub.
Hyena Pan
Botswana

Awesome. Elephants and giraffes right there.

Authenticity & Character
Great decor
Location
Animals came to us
Staff
Cleanliness & Comfort
Sixteen best guide Wait staff great. Very attentaive
Chobe Princess Small Luxury Houseboat
Kasane, Botswana

Toilet didn't not flush. Cabin smelled like sewer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Plumbing in houseboat Maintenance of small boats
Muchenje Safari Lodge
Kasane, Chobe

Great location for animal viewing drives

Authenticity & Character
Great decor
Location
Near chobe national park
Staff
Tips was the best guide
Cleanliness & Comfort
Everything clean and comfortable
Sunrock Guesthouse
Johannesburg

Great staff and food

Authenticity & Character
Great art
Location
Near airport
Staff
Drove us to Cultural villag
Cleanliness & Comfort
Housekeeping goog
Activity Reviews
 Lunch at Look out Cafe
Lunch at Look out Cafe
Victoria Falls

Not worth it. Staff rude. Food not great.

Quality of Experience
Guides, Drivers and Staff
Friendlier staff
Transport
Joy got us there and picked us up promptly
Through the eye of an elephant
Through the eye of an elephant
Victoria Falls

They just wanted our money

Quality of Experience
Less pressure to donate
Guides, Drivers and Staff
Nice folks
Transport
Long drive, I slept
Tour Victoria Falls
Tour Victoria Falls
Victoria Falls

Falls are awesome. Joy was a good guide.

Quality of Experience
Guides, Drivers and Staff
Joy was great
Transport
Sunset Cruise - Signature Deck
Sunset Cruise - Signature Deck
Victoria Falls

Boring

Quality of Experience
Just a cocktail party. Have some commentary about what we were seeing.
Guides, Drivers and Staff
Fewer people to pick up.
Transport
Get the elephant off the road.
On Safari in Chobe National Park
On Safari in Chobe National Park
Chobe National Park

All good. Guide Tips great. Saw lots of animals. Saw encounter between cheetah and leopard on first day.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Jul 27, 2025
Dear Kaye & Gail, Thank you so much for taking the time to share your detailed reflections on your recent journey with SALTY Travel. We’re truly delighted to hear that many aspects of your adventure—especially the safari camps, game drives, exceptional guides like Sixteen, and the immersive village visit—left a strong positive impression. It means a great deal to know that these moments resonated with you. We also appreciate your candid feedback on areas that could have been improved.... Read more

Dear Kaye & Gail,

Thank you so much for taking the time to share your detailed reflections on your recent journey with SALTY Travel. We’re truly delighted to hear that many aspects of your adventure—especially the safari camps, game drives, exceptional guides like Sixteen, and the immersive village visit—left a strong positive impression. It means a great deal to know that these moments resonated with you.

We also appreciate your candid feedback on areas that could have been improved. Insights like yours are invaluable to us as we continue to refine and enhance our offerings. We're very sorry to hear about the visa fee surprise at the Namibian border, the plumbing issue on the houseboat, and the mechanical trouble during your final boat excursion. While some aspects were out of our direct control, we always strive to better prepare and inform our guests—and your feedback helps us do exactly that.

Regarding the Victoria Falls portion of your trip, we regret that some of the activities didn’t align with your interests. We’ll certainly take your comments to heart when customising future itineraries for you. We also appreciate your note on the Lookout Café seating experience; we will share this with the venue accordingly.

I'm so glad that my care and advocacy made a difference during your journey—it's truly important to me, and to our whole team, to provide 24-hour support and a personal touch every step of the way.

Ultimately, it’s wonderful to know that despite a few bumps, your trip was still a "wonderful" one in your own words. Please know that your insights will shape future planning not just for yourselves, but for other travelers as well.

We sincerely thank you for choosing SALTY Travel. Should your future adventures call you back to Africa, we’d be honoured to craft another tailor-made journey for you—this time, even more attuned to your unique preferences.

Warmest regards,
Lucy and The SALTY Travel Team

We had the most amazing trip to Africa , Zimb...
South Africa | May 18 - May 29, 2025

rhonda
rhonda c.
Los Angeles, CA | Reviewed on Jun 01, 2025
We had the most amazing trip to Africa , Zimbabwe and Botswana because of the expertise , care and knowledge from Anna Marie. From the beginning of our communications she understood our goals , budget and desires and arranged for us the perfect trip .
tour guide , driver and transfer was on time , friendly and knowledgeable . All the hotels and lodges exceeded our expectations and were outstanding .
Anna Marie arranged a special wine tasting for us and then joined us which was a...
Read more

We had the most amazing trip to Africa , Zimbabwe and Botswana because of the expertise , care and knowledge from Anna Marie. From the beginning of our communications she understood our goals , budget and desires and arranged for us the perfect trip .
tour guide , driver and transfer was on time , friendly and knowledgeable . All the hotels and lodges exceeded our expectations and were outstanding .
Anna Marie arranged a special wine tasting for us and then joined us which was a highlight to meet her after communicating for over 6 months . She is amazing and continued to check in with me during the 11 day trip to ensure everything went perfectly ( which it did)
We also really enjoyed Rochelle our guide for the wine tasting day who managed to fit in for us. 4 special wineries and lunch on a very rainy day .
We saw the Big 5 at our first lodge in Sabi Sands Umkumbe Safari Lodge including 3 leopards many rhinos , lioness , elephant and buffalo herd right outside our room on the river . In Chobe at Ngoma Lodge the abundance of animals we saw
herds of buffalo ,giraffe ,zebra , hippos, wild dogs , cheetah , impalas, kudos , elephants and more elephants and many others was astounding and breathtaking watching them interact .
We will return to South Africa . The people are so nice , kind and special .
My husband and I agree our favorite trip ever and we look forward to planning our next trip with Kim Kim.
Thank you Anna-Marie !

Hotel Reviews
Ngoma Safari Lodge
Chobe

Impressive from The moment we arrived Personal care and attention from the entire team from arrival to departure . The food was amazing with menus designed daily from the chef . They celebrated our anniversary by preparing our room with wine , champagne and Decorated our room with flower petals candles and bubble bath . Ngoma is a very special place ! We saw so many animals . The safaris were truly Amazing We wish we could have stayed longer .

Authenticity & Character
Perfect !
Location
Located on a floodplain with a water hole .saw so many animals in front of our room . Beautiful lodge and location.
Staff
We loved everyone! The entire team is amazing
Cleanliness & Comfort
Insika Lodge
Victoria Falls

Beautiful hotel . Nice modern room great size Great bar and delicious restaurant

Authenticity & Character
Beautiful gardens
Location
Secluded beautiful offered a free shuttle to falls and town .
Staff
Cleanliness & Comfort
Umkumbe Safari Lodge
Hoedspruit

Staff are all amazing and work so hard for the guests! We loved Jessica our guide . Her expertise and sense of locating the animals was superb . We saw Big 5 and many more ! Food was delicious too!

Authenticity & Character
Location
Room right on the river ! Had everything we needed! Saw animals right outside our deck
Staff
Jessica rocks !
Cleanliness & Comfort
The Victoria & Alfred Hotel
Cape Town

Excellent hotel , location and staff Loved the breakfast and also had dinner too that was delicious . Room was a great size

Authenticity & Character
Location
On waterfront near attractions shopping and dining !
Staff
Cleanliness & Comfort
Room
Activity Reviews
Game Drives in Chobe National Park
Game Drives in Chobe National Park
South Africa

So many animals . Boat cruise and safaris Loved Chobe !

Quality of Experience
Guides, Drivers and Staff
Transport
Victoria Premium River Safari Sunset Cruise
Victoria Premium River Safari Sunset Cruise
Victoria Falls

Very nice . excellent appetizers !

Quality of Experience
Guides, Drivers and Staff
Transport
Arrive at Your Lodge in Kruger & First Game Drive
Arrive at Your Lodge in Kruger & First Game Drive
South Africa

Amazing lodge guide Jessica and tracker Saw big 5 on first safari .

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cape Winelands Wine, Cheese & Chocolate Excursion
Cape Winelands Wine, Cheese & Chocolate Excursion
South Africa

Amazing day with Rochelle and Anna Marie 4 wineries and outstanding lunch .

Quality of Experience
Guides, Drivers and Staff
Transport
Cape Peninsula & Penguins
Cape Peninsula & Penguins
South Africa

Although it was a rainy day we saw the penguins and cape .

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Dinner at GOLD Restaurant
Dinner at GOLD Restaurant
Cape Town

So much fun

Quality of Experience
Food
Local specialist: Anna-marie Mocke
Anna-marie
Anna-marie Mocke
Local specialist in Cape, Winelands | Replied on Jun 04, 2025

Hello Rhonda

Thank you so much for the amazing review, and for taking the time to share the beautiful photos!

I loved every bit of planning this trip with you. Meeting you and Jesse was definitely a highlight.

I do hope that you will bring your son to South Africa one day.

Warm greetings
Anna-marie

Unfortunately we had to postpone and then can...
South Africa | May 9 - May 28, 2025

Jamie
Jamie R.
Chapel Hill, NC | Reviewed on May 29, 2025

Unfortunately we had to postpone and then cancel our trip due to illness, but Deborah and Anna-marie could not have been more kind, helpful, or gracious, not to mention professional. They not only helped us plan a fabulous trip but then were super responsive and accommodating as we tried to rebook and then cancel the trip, providing all the documentation we needed for filing an insurance claim. I’ll continue using KimKim for all our trips; this experience is another example of its excellent service and support, including when life gets in the way of best laid plans.

Local specialist: Deborah Smook

Amazing Africa
South Africa | May 12 - May 22, 2025

D
David B.
Atlanta, GA | Reviewed on May 27, 2025
I can't say enough wonderful things about our most amazing trip to Africa. I’m still in awe of the experience. From the breathtaking landscapes to the vibrant cultures and the incredible wildlife, every moment felt like a dream come true. Each place (Sun City, Sabi Sands, and Victoria Falls) that we visited brought something new and unforgettable. The safaris were absolutely magical — seeing lions, elephants, giraffes, and leopards in their natural habitat were both humbling and... Read more

I can't say enough wonderful things about our most amazing trip to Africa. I’m still in awe of the experience. From the breathtaking landscapes to the vibrant cultures and the incredible wildlife, every moment felt like a dream come true. Each place (Sun City, Sabi Sands, and Victoria Falls) that we visited brought something new and unforgettable. The safaris were absolutely magical — seeing lions, elephants, giraffes, and leopards in their natural habitat were both humbling and exhilarating. The guides (Peiter at Sabi Sands and Kheto at Victoria Falls) were incredibly knowledgeable and passionate, which made the experience even more meaningful. We were also deeply impressed by the people we met and their hospitality. We had the chance to get to know some of them and learn about their culture and background as well as try their cuisine. David especially went above and beyond and we hope to ‘meet him at the tree’! These experiences left a lasting impression on us all. We will never forget the sunsets over the savanna, the amazing stories of the friends we made, and the majestic animals we were with. You helped make our dreams come true!

Hotel Reviews
Victoria Falls River Lodge

This was an amazing place to stay. It is right on the riverside built around trees. We saw so many animals coming into the camp and monkeys on the porch. We always felt safe with our staff and were treated like royalty!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nkorho Bush Lodge
Kruger National Park

Staff was great! They have wonderful food and cater to anything you might need. You can't beat the sights! Animals are right there at the watering hole. It was heaven!

Authenticity & Character
Location
Staff
Peiter is the best guide! All the staff are wonderful!!
Cleanliness & Comfort
The Palace of the Lost City at Sun City Resort
Moses Kotane

This is an amazing place. The breakfast is the best! Just down the road from the national park and Sun City village, everything is close. Go explore the grounds...simply amazing!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lize Enderstein
Lize
Lize Enderstein
Local specialist in Cape Town, South Africa | Replied on May 27, 2025
Dear David,
Your message truly warmed my heart — thank you for sharing such beautiful reflections on your journey. It’s incredibly rewarding to hear how meaningful the experience was for you, and I’m so grateful to have played a part in helping make it all happen.
It sounds like your time in Sun City, Sabi Sands, and Victoria Falls was nothing short of magical. I loved hearing about your encounters with wildlife, the passionate guides like Peiter and Kheto, and especially your connection with...
Read more

Dear David,
Your message truly warmed my heart — thank you for sharing such beautiful reflections on your journey. It’s incredibly rewarding to hear how meaningful the experience was for you, and I’m so grateful to have played a part in helping make it all happen.
It sounds like your time in Sun City, Sabi Sands, and Victoria Falls was nothing short of magical. I loved hearing about your encounters with wildlife, the passionate guides like Peiter and Kheto, and especially your connection with the local people. And I must say, your mention of “meeting at the tree” brought a big smile to my face — what a perfect sentiment to carry forward!
It was an absolute pleasure working with you, and I’m so happy that this trip left such a lasting impression. Africa has a way of touching the soul, and it’s clear it touched yours.
I hope this is only the beginning of more incredible travels to come!
Warmest wishes,
Lize

the recently completed a trip to South Africa...
South Africa | Apr 7 - Apr 16, 2025

Paige
Paige S.
Canada | Reviewed on Apr 30, 2025
the recently completed a trip to South Africa including Capetown, Klaserie reserve in Kruger national Park, Victoria Falls and Chobe national Park. right from the start Annamarie at Kim Kim was extremely attentive and knowledgeable. She even scheduled a Facetime call to make sure that she understood what we were wanting. Her recommendations were excellent and exactly what we were looking for. (in terms of accommodations). The only small part of the trip we regretted was... Read more

the recently completed a trip to South Africa including Capetown, Klaserie reserve in Kruger national Park, Victoria Falls and Chobe national Park.

right from the start Annamarie at Kim Kim was extremely attentive and knowledgeable. She even scheduled a Facetime call to make sure that she understood what we were wanting. Her recommendations were excellent and exactly what we were looking for. (in terms of accommodations). The only small part of the trip we regretted was Victoria Falls - it was a surprise to us that we had to pay $75US each for an entry VISA (we had been told $10) and the area was too touristy for us.

I would say the highlight was our safari in Kruger -we stayed at Ivory Wilderness Lodge and their accommodations and food were excellent. Most importantly our guide Wienand made the trip spectacular. He was extremely knowledgeable and put a lot of effort into making sure we got the most out of our Safari experience.

Hotel Reviews
Shongwe Lookout
Victoria Falls

We just didn't love Victoria Falls - too touristy

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tree House Boutique Hotel
Cape Town

Great location and very quiet. Easy walk to harbourfront and no issue getting an Uber to go out at night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ivory Wilderness River Rock Lodge
Hoedspruit

top-notch lodge. Set in a very quiet area almost 2 hours from the airport. He will barely see another person. the accommodations are extremely comfortable and food was excellent. Most importantly their guide Wienand made the safari drives amazing - his knowledge and attention to detail were superb

Authenticity & Character
A very true African Lodge experience. We will definitely go there again when we are lucky enough to go on Safari in the future
Location
set far from any other lodges-you are in the middle of the bush
Staff
Great personal attention
Cleanliness & Comfort
rooms are just lovely
Activity Reviews
Dusty Road Township Dinner Experience **highly recommended by our team
Dusty Road Township Dinner Experience **highly recommended by our team
Victoria Falls

Dinner was fairly good and Sarah is trying to do a good thing. It just lacks entertainment I think. There was a short dance done by some local kids which was very sweet. Otherwise there was too much time to just eat dinner - everything went fairly slowly.

Quality of Experience
Guides, Drivers and Staff
Transport
Our transport was arranged for 3 hours after drop off - this is really a 60-90 min experience. And we couldn't get ahold of Transport to pick us up early. Sarah was very kind and arranged for one of her workers to take us back early to our hotel
Kayak with Penguins
Kayak with Penguins
South Africa

Didn't get to do this due to rain

Quality of Experience
Guides, Drivers and Staff
Transport
Victoria Premium River Safari Sunset Cruise
Victoria Premium River Safari Sunset Cruise
Victoria Falls

we didn't end up getting to do this-we had a very long wait at the airport and the timing was just tooo tight. Sadly this was nonrefundable

A Day in the Kruger Bush with Two Game Drives
A Day in the Kruger Bush with Two Game Drives
South Africa

Absolutely amazing - we saw huge variety of wildlife

Quality of Experience
Food
Guides, Drivers and Staff
Wienand is amzing
Transport
Dinner at GOLD Restaurant
Dinner at GOLD Restaurant
Cape Town

Touristy and loud but good food and enjoyed the dances

Quality of Experience
Food
Guides, Drivers and Staff
Transport
we arranged our own Uber
Boat life on the Chobe River
Boat life on the Chobe River
Chobe River - Namibia Side

We didn't love the river safari as much as the driving one - saw less wildlife

Quality of Experience
lodge amazing - awesome lodge staff
Food
Guides, Drivers and Staff
guide was not great - pointed out animals but had very little knowledge about the wildlife
Transport
We had an issue with our transfers both ways - had to wait over an hour to get picked up in Botswana and then again 90 minutes when boat driver from lodge took us back (there was no airport shuttle to take us to airport)
Local specialist: Anna-marie Mocke
Anna-marie
Anna-marie Mocke
Local specialist in Cape, Winelands | Replied on May 01, 2025
Hello Paige Thank you so much for the detailed feedback. It helps us a lot to improve our service continuously. Ivory is also one of my favourite safari locations, and I can not agree more that the staff is super great. However, I am so sorry that Victoria Falls did not meet your expectations. But the feedback you provided us with is very valuable. The transfers at Chobe is also very disappointing, and I was so upset that it had to happen on the last day of your trip. Thank you for being... Read more

Hello Paige

Thank you so much for the detailed feedback. It helps us a lot to improve our service continuously.

Ivory is also one of my favourite safari locations, and I can not agree more that the staff is super great. However, I am so sorry that Victoria Falls did not meet your expectations. But the feedback you provided us with is very valuable.

The transfers at Chobe is also very disappointing, and I was so upset that it had to happen on the last day of your trip. Thank you for being understanding throughout your trip!

It was an absolute pleasure to work with you to plan this trip.

Warm greetings
Anna-marie

Kimkim arranged a once-in-a-lifetime trip to South Africa
South Africa | Mar 27 - Apr 11, 2025

D
Deborah B.
Newark, NJ | Reviewed on Apr 17, 2025
Kimkim arranged a once-in-a-lifetime trip for us in South Africa. We told them some of what we wanted to see and do, where we wanted to go, and asked that they put together an itinerary that fit our time frame. Our South African agent, Anna-marie Mocke worked with us tirelessly and came up with a perfect plan. Pickups, drop offs, tours and golf tee times were all very well organized. And it was comforting to know that Anna-marie (or if she was not available, another agent) was always... Read more

Kimkim arranged a once-in-a-lifetime trip for us in South Africa. We told them some of what we wanted to see and do, where we wanted to go, and asked that they put together an itinerary that fit our time frame. Our South African agent, Anna-marie Mocke worked with us tirelessly and came up with a perfect plan. Pickups, drop offs, tours and golf tee times were all very well organized. And it was comforting to know that Anna-marie (or if she was not available, another agent) was always reachable and responded to queries almost immediately. Every one of our accommodations was lovely and the service was excellent. The warmth and welcoming of the staff at every location was outstanding. Our safari location was exceptional. It was a truly amazing journey. We highly recommend Kimkim.
Sincerely,
Brian, Debbie, Jamie and Bev

Hotel Reviews
Walkers Plains Camp

This camp was wonderful. Our guide Millie and tracker Walter worked very hard to make our experience fantastic. And the staff at the camp - Cosmo, Charles, Carolina, Ntisiyo. They took good care of us! We didn't want to leave. It was very nice to meet the Walkers brothers and their pups! It was a very intimate environment that fostered friendships amongst the other guests.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Walkers Beach
Plettenberg Bay

An intimate hotel with stunning architecture and stunning views. The staff was wonderful. We would like to mention Lloyd and Sindi and Maya. They took very good care of us. Jayne was excellent as well. The food was amazing.

Authenticity & Character
Staff
Cleanliness & Comfort
The Lofts Boutique Hotel
Knysna

What a unique hotel. We enjoyed our stay here very much.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Schoone Oordt Country House
Swellendam

Very nice hotel.

Authenticity & Character
Staff
Cleanliness & Comfort
La Cotte Farm
Franschhoek

The surrounding country was spectacularly beautiful. Our accommodations were opulent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tree House Boutique Hotel
Cape Town

Very Charming Hotel. The staff were wonderful, so friendly and helpful. We could walk to the BoKaap area and to the waterfront as well. We would like to say how much we enjoyed our interactions with Melody, Tiffany and Sheila. They were great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Knysna Featherbed Eco Experience
Knysna Featherbed Eco Experience
South Africa

The views were spectacular. And it was a very pleasant hike down the hill (thank goodness we didn't have to walk up - the drive up was scary enough!) The buffet meal provided was excellent.

Quality of Experience
Food
Transport
Full-Day Wine Tour
Full-Day Wine Tour
South Africa

The tastings were very good. We visited in the fall after the harvest, so we didn't have the opportunity to walk through the vineyards. And we were not offered tours of the cellars or other parts of the operation. The tram was a fun way to travel.

Quality of Experience
Guides, Drivers and Staff
Transport
Dinner at GOLD Restaurant
Dinner at GOLD Restaurant
Cape Town

Somewhat touristy - but we were tourists... The food was fantastic and partaking in the drumming was a lot of fun.

Quality of Experience
Food
Bo-Kaap Walking Tour
Bo-Kaap Walking Tour
Cape Town

Zaki was a very articulate and passionate guide. The fact that we were able to visit his home and taste some of the family recipes was special.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Anna-marie Mocke
Anna-marie
Anna-marie Mocke
Local specialist in Cape, Winelands | Replied on Apr 22, 2025

Hello Debbie

Thank you so much for the great review. It is a pity I never got to meet you, but hope you will be back one day.

I enjoyed planning this trip with you!

Warm greetings
Anna-marie

Lucy was very responsive and helpful througho...
South Africa | Apr 1 - Apr 8, 2025

J
Jaye H.
Canada | Reviewed on Apr 15, 2025

Lucy was very responsive and helpful throughout the trip. The trip was also very well organized and we appreciated the build up to the safari at the end. The recommendations were fantastic.

Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Apr 15, 2025

Hi Jaye,

Thank you so much for your wonderful review! I truly appreciate you taking the time to share your feedback. I’m so glad to hear that you enjoyed the trip and that the safari finale was a highlight. It was a pleasure assisting you, and I’m thrilled the recommendations hit the mark. We look forward to helping you plan your next adventure!

Warm regards,
Lucy

We Landed on the Soils of the Mother City
South Africa | Nov 23 - Dec 2, 2024

Kobie
Kobie S.
Newark, NJ | Reviewed on Mar 31, 2025
When we landed on the soils of “The Mother City” we were greeted by the KimKim team to welcome us to “The Motherland” and to make sure we had access to transportation that got us to our first destination in Cape Town. The small touches of wine and treats really made this a special time to celebrate our milestone birthdays. What a beautiful couple of days we would have exploring CT, Robben Island, and Table Mountain. Before heading off to Hoedspruit, where we would then stay at Unembeza and... Read more

When we landed on the soils of “The Mother City” we were greeted by the KimKim team to welcome us to “The Motherland” and to make sure we had access to transportation that got us to our first destination in Cape Town. The small touches of wine and treats really made this a special time to celebrate our milestone birthdays. What a beautiful couple of days we would have exploring CT, Robben Island, and Table Mountain. Before heading off to Hoedspruit, where we would then stay at Unembeza and tour the panorama views of with Titus who was great. The lodge where we stayed was other worldly — we never expected waking up to a giraffe right outside of our bedroom window, we didn’t anticipate the views of the African Sky, and the delicious meals we had cooked and prepared for us daily. It was the true essence of being cared for. And our tour guide for the panorama views was exceptional we think he was an actual historian or professor shadowing moonlighting as a tour guide. Titus was so knowledgeable and impressive with his info sharing. It was intoxicating the amount of knowledge he shared about the views, the history of the land, and the people and villages we passed. It was like being on a private tour of some of the most hidden gems of South Africa. Again, the lodge and Nokuthula had delightful small touches to make us feel special.

Then we were off to the Bush for Safari which was STUNNING to say the least. We did have a small issue with our housing (please prepare for camp style living if you are going on safari) after we were upgraded to the suites housing got better thanks to Nokuthula. But other than that the public amenities of our safari lodge was warm, comfortable, and tasty food. Our safari guide Michaela and watcher were I think the best. We got to see ALL of the BIG 5 during our (4 nights 5 day safari). Low key we didn’t want to leave the once in a lifetime views and animal crossing but had to be on our way to Johannesburg which was part of the tour that we planned ourselves in terms of excursions. Yet the parts that KimKim planned was exactly what we needed.

If you’ve never been to the Mother Land I urge you to Go!! But most importantly if you’re looking for talented individuals who actually live on the continent to help your planning you must start with the talents of KimKim and Nokuthula. We will certainly return to now one of our favorite places on EARTH South Africa and it’s largely due to the time we had during this our first journey home.

Local specialist: Nokuthula Khumalo
Nokuthula
Nokuthula Khumalo
Local specialist in Gauteng | Replied on Apr 07, 2025

Hi Kabie and Vincent,

Wow — thank you so much for this beautiful message! I’m truly touched by your words and so happy to hear that your journey through South Africa was everything you’d hoped for (and more!). From the breathtaking views and unforgettable wildlife moments to the small touches that made you feel cared for — it was such a joy to help create this experience for your milestone celebration. I’ll be sure to pass your kind words along to Titus and the rest of the team.

We can’t wait to welcome you back to the Motherland someday soon!

Warmly,
Nokuthula

Bucket list trip
South Africa | Mar 14 - Mar 29, 2025

F
Fanny V.
Tanzania | Reviewed on Mar 30, 2025
My husband and I just completed a wonderful 16 day trip to Zimbabwe and South Africa starting in Victoria Falls and traveling by train to South Africa. Our agent Lucy did an exceptional job by putting together an activity filled itinerary experiencing some of the best of both regions. Always very responsive before and during our trip. Very nice quality accommodations during the self drive portion on the Garden Route, exceptional local guides, professional hotel staff. All in all an... Read more

My husband and I just completed a wonderful 16 day trip to Zimbabwe and South Africa starting in Victoria Falls and traveling by train to South Africa. Our agent Lucy did an exceptional job by putting together an activity filled itinerary experiencing some of the best of both regions. Always very responsive before and during our trip. Very nice quality accommodations during the self drive portion on the Garden Route, exceptional local guides, professional hotel staff. All in all an unforgettable experience!

Some of our highlights :
- The Victoria Waterfalls. Stunning!
- The Rovos Rail. What an indulgence!
- Through the Eye of an Elephant. Being so close to these gentle giants was an amazing experience.
- Cape Town, Robben Island and Table Mountain
- Cape Peninsula
- The Garden Route. Stunning vistas.
- Featherbed Eco Experience
- Tsitsikamma National Park
- Full day wine tour experience in Franschhoek.

This was our first trip to South Africa and we could never have imagined it to be so wonderful. We would definitely use KimKim again on our next trip.

Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Mar 31, 2025
Dear Fanny Thank you so much for your wonderful review! I am absolutely delighted to hear that you and your husband had such an unforgettable journey through Zimbabwe and South Africa. From the breathtaking Victoria Falls to the indulgent experience aboard Rovos Rail, it sounds like your trip was filled with magical moments – exactly the kind of adventure we love to create! I am happy to have been part of your first South African experience. Your kind words about the accommodations,... Read more

Dear Fanny

Thank you so much for your wonderful review! I am absolutely delighted to hear that you and your husband had such an unforgettable journey through Zimbabwe and South Africa. From the breathtaking Victoria Falls to the indulgent experience aboard Rovos Rail, it sounds like your trip was filled with magical moments – exactly the kind of adventure we love to create!

I am happy to have been part of your first South African experience. Your kind words about the accommodations, guides, and overall itinerary mean the world to us here at SALTY Travel.

When you're ready to explore more of Southern or East Africa – whether it’s the wild beauty of Botswana, the serene beaches of Mauritius, or the cultural richness of Tanzania and Kenya – we’d love to help craft your next adventure. Don’t hesitate to reach out to us for a personalized, sustainable, and community-focused journey.

Warmest wishes,
Lucy

South Africa - Esther
South Africa | Dec 15 - Jan 3, 2025

Gretchen
Gretchen D.
Atlanta, GA | Reviewed on Feb 19, 2025
Esther was great to work with and organized a very customized trip for us that included lots of time with our local family while we were in South Africa, while also suggesting places to stay or visit that we wouldn't have known about. She helped find accommodations that our family of 6 were comfortable in and was super responsive and accessible throughout the planning process and the trip itself. She managed to keep us within budget, and when there were small hiccups a few places we went,... Read more

Esther was great to work with and organized a very customized trip for us that included lots of time with our local family while we were in South Africa, while also suggesting places to stay or visit that we wouldn't have known about. She helped find accommodations that our family of 6 were comfortable in and was super responsive and accessible throughout the planning process and the trip itself. She managed to keep us within budget, and when there were small hiccups a few places we went, her team was able to troubleshoot to get us the best outcome possible.

We had a magical experience with our family of 4 teen and pre-teen boys, and I know it was in no small part due to Esther's help, ideas, creativity, and resourcefulness.

Hotel Reviews
Mjejane River Lodge
Hectorspruit

Loved the people here - Aaron was an incredible guide and driver - and Simon who helped welcome us and get us settled in - and everyone from the folks at the front desk, to those who made the delicious meal spreads, to those who helped with luggage and cleaned our rooms, and served in the restaurants - everyone was so wonderful. The location was incredible right along the river and allowed for some great game viewing. The game drives were informative, fun, and interesting, and the breaks for coffee and sundowners were special. The bathrooms could use a bit of updating, but the rooms were spacious and had lovely outdoor space, too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Navarre Residence

This place was magical. Clean, indulgent, spacious, beautifully kept and stunning grounds, wonderful helpful staff, and a good location to explore the winelands. A real treat for all of us at the end of our three week trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ocean & Marine Apartments
Cape Town

This was a fantastic place for our family of 6 to stay while in Cape Town over the Christmas holiday. Location was amazing and convenient, apartment was clean and bright and spacious, and it was wonderful to have secure parking right in the heart of CT.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cinnamon Boutique
Wilderness

Such lovely folks who run this hotel - offered us restaurant recommendations, directions to the beach path, and umbrellas to use when the skies opened up, and worked hard to fix a non-working tv situation for us and had it solved within a short time. Breakfast was delicious and the location was close enough to walk to the grocery store and restaurants and beach, but also secluded enough to feel away from all the hustle and bustle of the main area of town. The bathroom situation could benefit from a few updates, but beds and rooms were clean and large and had lovely views.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
HYDE Hotel Rosebank
Johannesburg

Lovely hotel - lovely location - delicious restaurant (though it was a bit loud in the evenings). Nice neighborhood, helpful and accommodating staff. Rooms were spacious and clean and offered big views of the city. Loved this spot.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Angel's View
Graskop

A gorgeous view - we stayed in a stand alone house and there was plenty of room for our family of 6. The bathrooms were adequate, but the bedrooms and living area and kitchen were lovely. The hotel itself was beautiful - bright and clean and full of helpful staff. We enjoyed a delicious dinner and breakfast before our stay was up and are glad we got to stay here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
City Lodge Johannesburg O.R. Tambo International Airport

This was clean and comfortable and close to the airport (though a longer walk than I envisioned with all of our bags). Everyone who we were in contact with was kind and helpful. The breakfast in the courtyard was wonderful and delicious, and our family of 6 had a nice stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Feb 22, 2025

Hi Gretchen and family

Thanks so much for your wonderful review and for the individual accommodation reviews! These are incredibly helpful to us to continuously improve our offerings :-).

It was such a pleasure to plan this trip with you and we are so happy you enjoyed it!

Warm regards
Esther

Fantastic South Africa Trip with KimKim – Gre...
South Africa | Jan 26 - Feb 8, 2025

Martin
Martin D.
Argentina | Reviewed on Feb 09, 2025
Fantastic South Africa Trip with KimKim – Great Itinerary, Some Communication Gaps We booked our trip to South Africa through KimKim, and overall, it was a 5-star experience! Our agent, Lucy, put together a very good itinerary, perfectly tailored to our interests. The accommodations, activities, and recommendations were excellent, making for an unforgettable adventure. However, when weather contingencies arose, leading to multiple cancellations, we experienced a lack of communication... Read more

Fantastic South Africa Trip with KimKim – Great Itinerary, Some Communication Gaps

We booked our trip to South Africa through KimKim, and overall, it was a 5-star experience! Our agent, Lucy, put together a very good itinerary, perfectly tailored to our interests. The accommodations, activities, and recommendations were excellent, making for an unforgettable adventure.

However, when weather contingencies arose, leading to multiple cancellations, we experienced a lack of communication from Lucy, which left us uncertain about the next steps. Fortunately, after reaching out to a KimKim agent by phone, everything was quickly sorted out, and the rest of the trip went smoothly.

One of the absolute highlights was our stay at Shamwari. The experience was absolutely gorgeous, and every aspect of that part of the trip exceeded our expectations. From the stunning landscapes to the incredible wildlife encounters and top-notch service, it was truly unforgettable.

Our guides in South Africa, Henrik and Brian, were absolutely first-class and took care of all our needs while we were there.

South Africa was absolutely thrilling, and our entire family came back fascinated and already excited to plan our next adventure. We would definitely use KimKim again!

Hotel Reviews
Belle Maroc
Bloubergstrand

Great Location, but Maintenance Could Be Improved – Belle Maroc Hotel Belle Maroc Hotel is exceptionally well located, making it a convenient spot for exploring the area. However, the general maintenance falls a bit short compared to the other hotels we stayed at. We encountered some electrical issues, which were resolved by running a cable to our TV—not the most elegant solution. The staff was okay, as was the breakfast—nothing exceptional, but nothing to complain about either. Overall, it’s a decent stay with a fantastic location, but it doesn’t quite reach a five-star experience.D

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shamwari Sindile Lodge

A Once-in-a-Lifetime Safari Experience at Sindile Lodge Our stay at Sindile Lodge was nothing short of spectacular. From the moment we arrived, we were met with exceptional service, breathtaking accommodations, and world-class hospitality. The lodge itself is stunning—beautifully designed to blend seamlessly with the natural surroundings, offering luxury, comfort, and an intimate connection with the wilderness. The suites are spacious, elegantly furnished, and provide unparalleled views of the reserve. The food was outstanding, with every meal exceeding our expectations. From gourmet breakfasts to exquisite dinners, each dish was crafted to perfection, making dining an experience in itself. A special thank you to our ranger, Siya, whose knowledge, passion, and enthusiasm made every game drive unforgettable. His deep understanding of the wildlife and the environment added incredible depth to our safari experience. Another heartfelt thank you to our butler, Siya, who went above and beyond to ensure our stay was nothing short of perfect. His warm and attentive service made us feel truly special, and his attention to detail was impeccable. Sindile Lodge is a true gem, offering a perfect blend of adventure and luxury. If I could give it 6 stars, I absolutely would! If you’re looking for an unforgettable safari experience, this is the place to be. We can’t wait to return! ⭐⭐⭐⭐⭐ (but truly a 6-star experience!)

Authenticity & Character
Location
Staff
6 star service
Cleanliness & Comfort
Hunter's Country House

Exceptional Stay at Hunter’s Country House Hunter’s Country House was an absolute gem! The setting is beautiful, with a peaceful and elegant atmosphere that made our stay truly special. The rooms were spacious, charming, and perfectly maintained, offering a luxurious yet cozy experience. The service was outstanding—the staff was incredibly attentive, warm, and always ready to help. The food was excellent, and every detail of our stay exceeded expectations. For those wishing to visit Plettenberg Bay, the hotel is a bit too far away, and you will need a car or driver to go back and forth. That would be the only drawback for staying there. A perfect retreat for anyone looking for tranquility, comfort, and top-notch hospitality. Highly recommended!

Authenticity & Character
Location
It’s not walking distance from Plett
Staff
Cleanliness & Comfort
Whale Coast All Suite Hotel
Hermanus

Great Stay at Whale Coast All Suite Hotel Whale Coast All Suite Hotel was a fantastic choice! The apartment was spacious, and very convenient, located just one block from the beach and inside a shopping mall, making it easy to get groceries and essentials. The breakfast was very good, and the staff was absolutely excellent—super helpful and attentive. A perfect place for a comfortable and hassle-free stay. Good 4 star option

Authenticity & Character
Location
Did not have views of the ocean
Staff
Súper Friendly
Cleanliness & Comfort
LawHill Luxury Apartments
Cape Town

Perfect Location & Modern Comfort – Lawhill Apartments Lawhill Apartments is the perfect place to stay in Cape Town! The location is unbeatable—right in town and within walking distance of the V&A Waterfront. The apartment itself was very modern, spacious, and well-equipped, making for an extremely comfortable stay. The pool was a great bonus, and every aspect of our experience was excellent. Would highly recommend Lawhill Apartments for anyone looking for a stylish and convenient stay in Cape Town!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Depart Africa
Depart Africa
South Africa

Smooth and Well-Organized Departure from Africa Our departure was seamless and well-organized. On Saturday morning, our driver arrived on time and took us swiftly to the airport, making the process stress-free. Everything went smoothly, allowing us to finish our incredible trip on a relaxed note. A well-handled end to an unforgettable adventure!

Quality of Experience
Guides, Drivers and Staff
Transport
Kitesurfing at Bloubergstrand Beach
Kitesurfing at Bloubergstrand Beach
Bloubergstrand

Kitesurfing at Bloubergstrand Beach – A Missed Opportunity but a Great Day We arrived the afternoon before our scheduled kitesurfing session and were lucky to witness Bloubergstrand in all its glory—hundreds of kitesurfers on the water, showing why this is one of the world’s best spots for the sport. It was an incredible sight! Unfortunately, on the actual day of our session, the wind didn’t show up, and we had to cancel. Looking back, we had to cancel other activities earlier in the trip due to strong winds—had we planned kitesurfing on one of those days instead, we probably would have had the perfect conditions. If I could redo the trip, I would definitely make that adjustment. In place of kitesurfing, we made the most of our time with a relaxing walk along the beach, enjoying lunch and dinner at seaside restaurants. It turned out to be a great and chilled-out way to wrap up our trip before heading back to Argentina!

Quality of Experience
Guides, Drivers and Staff
Transport
On Safari
On Safari
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Shamwari Experiences
Shamwari Experiences
South Africa

Shamwari Experiences – A 6-Star Adventure in Every Way As I mentioned before, Shamwari was a truly 6-star experience. We had incredible opportunities to see all the animals in their natural setting, making every game drive unforgettable. The wildlife, the landscapes, and the expert guidance from our rangers made it an exceptional adventure. Beyond the safari itself, the gourmet experience was outstanding. A special highlight for us was the care and attention given to my three kids, who are gluten-intolerant. The staff went above and beyond to create a special menu for them, ensuring they had the same high-quality dining experience as everyone else, despite their dietary restrictions. Shamwari exceeded every expectation, not just in wildlife and luxury but in its outstanding hospitality. It was truly an experience we’ll never forget!

Quality of Experience
Guides, Drivers and Staff
Transport
Arrive at Shamwari Game Reserve
Arrive at Shamwari Game Reserve
South Africa

Arriving at Shamwari Game Reserve – A 6-Star Welcome! Shamwari was the absolute highlight of our trip. From the very first moment, we were warmly welcomed with hot tea and the friendliest staff, setting the tone for an incredible stay. We were fortunate to go on a safari the same day we arrived, making our first day at Shamwari already a 6-star experience. Everything about it—service, atmosphere, and the excitement of the wildlife—was beyond expectations. From the start, it was clear that Shamwari is a truly special place. We couldn’t have asked for a better beginning to this unforgettable adventure!

Quality of Experience
Guides, Drivers and Staff
Transport
Bloukrans Bungy with Bridge Zipline
Bloukrans Bungy with Bridge Zipline
South Africa

Bloukrans Bungy & Bridge Zipline – A Thrilling, World-Class Experience Only Valentina was brave enough to take on this adventure, and it turned out to be one of the absolute highlights of our trip! Bloukrans Bungy holds the world record for the highest bungee jump, and the entire operation is run with the utmost professionalism. The facility is extremely safe, with top-quality, well-maintained equipment that gave us full confidence in the experience. The jump itself was absolutely awesome—pure adrenaline! They also offer a video package, which is a great way to relive the moment and make the experience even more memorable. For anyone looking for the ultimate thrill, this is a must-do. Highly recommended!

Quality of Experience
Guides, Drivers and Staff
Transport
Tsitsikamma Canopy Tour
Tsitsikamma Canopy Tour
South Africa

Tsitsikamma Canopy Tour – A Well-Run and Fun Experience The Tsitsikamma Canopy Tour was a very good experience—safe, well-organized, and professionally run. The guides were great, and everything was done with a high level of care. Since we had done a similar experience in Costa Rica, this felt familiar, so it didn’t have the same thrill for us. Some of the ziplines were a bit less exciting than others, but overall, it was still a fun and enjoyable activity. If you haven’t done a canopy tour before, this is definitely a great option and worth trying!

Quality of Experience
Guides, Drivers and Staff
Transport
Tsitsikamma Segway experience
Tsitsikamma Segway experience
South Africa

Tsitsikamma Segway Experience – Fun and Unique! This was a really fun activity, especially since we had never ridden Segways before! It was a great way to explore the area in a different and exciting way. What made the experience even better was our guide—absolutely fantastic! They made sure we felt comfortable, kept the tour engaging, and added to the overall enjoyment. It was a very, very nice experience, and I would definitely recommend it for anyone looking to try something new and have a great time in Tsitsikamma!

Quality of Experience
Guides, Drivers and Staff
A very special note on the guide for this experience
Transport
Kayak, Lilo and Cliff Jumping on the Storms Rivier
Kayak, Lilo and Cliff Jumping on the Storms Rivier
South Africa

Kayak, Lilo, and Cliff Jumping on the Storms River – A Fantastic Adventure! This was a very good experience and one of the highlights of our time in Tsitsikamma. We loved the kayaking, especially going out into the ocean—it was safe, well-organized, and the guides were excellent. After paddling into the river, we continued through beautiful surroundings with top-quality equipment. The experience was a mix of adventure and fun: we hiked, paddled to some rocks, crossed them, and then floated on inflatable rafts (similar to lilos). It was a unique and relaxing way to enjoy the stunning scenery. We took some great pictures and had an amazing time. Definitely an experience worth doing!

Quality of Experience
Guides, Drivers and Staff
Transport
Tsitsikamma National Park Walk (guided or self-guided)
Tsitsikamma National Park Walk (guided or self-guided)
South Africa

Tsitsikamma National Park Walk – A Scenic and Enjoyable Experience Our visit to Tsitsikamma National Park was a nice and enjoyable experience. We did the walks, took in the beautiful views, and had a great time exploring the area. The landscapes were stunning, and it was a peaceful way to connect with nature. Compared to some of the more mind-blowing experiences on our trip, this one felt like a step below, but it’s still definitely worth doing. If you enjoy scenic walks and coastal beauty, it’s a great addition to any itinerary!

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Cango Caves
Explore Cango Caves
South Africa

Explore Cango Caves – A Good Stop, but a Long Journey Visiting the Cango Caves was a good stop during our trip, offering an interesting and well-organized experience. The caves themselves were impressive, and the guided tour was engaging and informative. However, the downside of that day—especially since it was my birthday—was the incredibly long drive. We spent about 6 to 7 hours in the car, which made the day feel exhausting. Looking back, I might have chosen to take a short flight instead of enduring such a long drive. That said, the caves were worth seeing, and overall, it was still a good experience despite the travel time.

Quality of Experience
Guides, Drivers and Staff
Transport
Shark Cage Diving
Shark Cage Diving
South Africa

Shark Cage Diving – A Truly 6-Star Experience! One of the absolute highlights of our trip! Everything about this experience was flawless. The company that took us out was incredibly professional—they explained everything clearly, provided an excellent introduction, and made sure we had top-quality wetsuits. Their attention to detail was exceptional. We were extremely lucky to see plenty of sharks, and the feeling of being in the cage, up close with these incredible creatures, was absolutely mind-blowing. After getting out of the water, we were welcomed with a hot shower inside our wetsuits—something we had never experienced before—and a cup of hot chocolate, which made it even more special. This was truly an unforgettable adventure, and I would highly, highly recommend it. If I could give it 6 stars, I absolutely would!

Quality of Experience
Guides, Drivers and Staff
Transport
Marine Big 5 Boat Tour
Marine Big 5 Boat Tour
South Africa

Marine Big 5 Boat Tour – Canceled but Great Replacement! Our Marine Big 5 Boat Tour was unfortunately canceled due to weather conditions, but we were offered a quad biking experience instead—and we ended up really enjoying it! The quad biking was different from what we originally planned, but it was safe, fun, and a great way to explore the area. We had a fantastic time and truly enjoyed the experience. Although we missed out on seeing marine life on this tour, our cage diving experience gave us a great feel for the ocean and its incredible wildlife. In the end, everything worked out, and we had an amazing adventure!

Quality of Experience
Guides, Drivers and Staff
Transport
Dinner/ Lunch Recommendation: Authentic Coastal Dining at Perlemoen Restaurant
Dinner/ Lunch Recommendation: Authentic Coastal Dining at Perlemoen Restaurant
Hermanus

Authentic Coastal Dining at Perlemoen Restaurant Perlemoen Restaurant was a nice stop during our trip. The highlight was definitely the food—we had the best fish of the entire trip, cooked to perfection with fresh, high-quality ingredients. However, the restaurant was quite crowded, and we couldn’t find a great table with a view of the ocean, which would have made the experience even better. Despite that, the meal itself was excellent, and it’s a good spot for those looking for fresh seafood in a coastal setting.

Quality of Experience
Guides, Drivers and Staff
Transport
Noordhoek Beach Horse Rides
Noordhoek Beach Horse Rides
South Africa

Nice Horse Ride, But Not What We Originally Planned Our original plan was to do a beach horse ride at Noordhoek, which we were really looking forward to. However, due to weather conditions, it was changed to a ride along the mountains instead. The experience itself was pleasant—the guide was very friendly and experienced, and the scenery was beautiful, with a peaceful ride through the vineyards. However, it was a very easy walk, and I would have liked the opportunity to trot or gallop a bit. The timing of our ride made it quite hot, and we couldn’t help but feel that the beach would have been a much better setting. That being said, we understand that the change was necessary due to the weather. Overall, it was a nice experience, just not quite what we had hoped for.

Quality of Experience
Guides, Drivers and Staff
The guide was a Pro
Transport
Cape Peninsula & Penguins Excursion
Cape Peninsula & Penguins Excursion
South Africa

Spectacular Cape Peninsula – Penguins Were Okay Our trip to the Cape Peninsula was absolutely outstanding—definitely a 5-star experience! The landscapes and views were breathtaking, making for an unforgettable day. Every stop along the way was stunning, and we truly enjoyed exploring this beautiful region. The visit to the penguins was okay, but a bit too crowded for our taste. It was still nice to see them, but it didn’t quite match the spectacular experience of the Cape Peninsula itself. We were originally supposed to do a kayaking tour, which would have been a great addition, but unfortunately, it had to be canceled due to the weather. Despite that, it was a fantastic day overall!

Quality of Experience
Guides, Drivers and Staff
Transport
Table Mountain Adventurous Hike & Cable Car Descent
Table Mountain Adventurous Hike & Cable Car Descent
Cape Town

Amazing Alternative Hike – Lion’s Head Instead of Table Mountain Our original plan was to hike Table Mountain, but due to weather conditions, we had to switch to Lion’s Head at the last moment. The change was handled seamlessly, and honestly, we couldn’t have had a better experience! The hike was excellent—challenging but rewarding, with breathtaking views throughout. Our guide was exceptional, making the experience even more enjoyable with great insights and a perfect pace. Although we missed Table Mountain, this alternative turned out to be an unforgettable adventure. Highly recommended!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Feb 10, 2025
Dear Martin, Thank you so much for taking the time to leave such a detailed and thoughtful review. It truly means a lot to me and the SALTY Travel team to hear about your experience, and I’m thrilled that your trip to South Africa was such a memorable one! I want to acknowledge your comment about the communication gaps during weather contingencies. Initially, I wasn’t actively involved in the communication process, as I had full confidence in my team to handle everything smoothly. However,... Read more

Dear Martin,

Thank you so much for taking the time to leave such a detailed and thoughtful review. It truly means a lot to me and the SALTY Travel team to hear about your experience, and I’m thrilled that your trip to South Africa was such a memorable one!

I want to acknowledge your comment about the communication gaps during weather contingencies. Initially, I wasn’t actively involved in the communication process, as I had full confidence in my team to handle everything smoothly. However, once you expressed that you’d prefer to deal directly with me, I made sure to step in and communicate with you personally. So it wasn’t a lack of communication but rather a reflection of my trust in my team’s ability to manage things effectively. That said, I appreciate your feedback, and we’ll refine our approach to ensure an even smoother experience for future travelers.

I’m especially happy to hear that you and your family were pleased with the selection of properties—I always aim to choose accommodations that best suit the needs of each traveler, and it’s wonderful to know that the stay at Shamwari, Lawhill Apartments, Whale Coast All Suite Hotel, and Hunter’s Country House all lived up to your expectations. Shamwari truly is an unforgettable experience, and I’m delighted that you enjoyed every aspect of it.

Your detailed insights on the activities, accommodations, and logistics are incredibly valuable, and we’ll use this feedback to fine-tune things even further. We will be looking into improving how we handle last-minute changes due to weather and making sure there’s always clearer communication around contingencies so guests feel reassured every step of the way.

Thank you once again for trusting us with your South African adventure! I’m so happy to hear your family loved the experience and that you’re already looking forward to planning the next one. It was an absolute pleasure working with you, and I’d love to assist with any future travels.

Wishing you all the best, and I hope we get to plan another unforgettable journey for you soon!

Best regards,
Lucy Berndt
SALTY Travel

Amazing trip!
South Africa | Dec 23 - Jan 2, 2025

Rachel
Rachel M.
Newark, NJ | Reviewed on Jan 21, 2025
Lize planned an amazing trip for us! We saw all the animals we hoped to on the safari and had fun and memorable experiences in Cape Town and Franschhoek as well. Our kids said that it was the best trip we’ve ever taken! Read more

Lize planned an amazing trip for us! We saw all the animals we hoped to on the safari and had fun and memorable experiences in Cape Town and Franschhoek as well. Our kids said that it was the best trip we’ve ever taken!

Hotel Reviews
Kapama River Lodge
Hoedspruit
Authenticity & Character
Location
Staff
Cleanliness & Comfort
L'Ermitage Franschhoek Château & Villas
Franschhoek, Western Cape
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Table Bay Hotel
Waterfront
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Final Morning Game Drive
Final Morning Game Drive
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Kapama Game Reserve Game Drive
Kapama Game Reserve Game Drive
Kapama Game Reserve
Quality of Experience
Guides, Drivers and Staff
Transport
A Day at Kapama Game Reserve
A Day at Kapama Game Reserve
South Africa
Quality of Experience
Food
Guides, Drivers and Staff
Transport
VineBikes
VineBikes
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Cheese, Wine and Chocolate Tour (including lunch)
Full Day Cheese, Wine and Chocolate Tour (including lunch)
South Africa
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Hermanus tour including Whale Cruise
Full Day Hermanus tour including Whale Cruise
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Cape Peninsula Tour (including lunch)
Full Day Cape Peninsula Tour (including lunch)
South Africa
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day City, Table Mountain & Robben Island Tour
Full Day City, Table Mountain & Robben Island Tour
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lize Enderstein
Lize
Lize Enderstein
Local specialist in Cape Town, South Africa | Replied on Jan 22, 2025

Hi Rachel,
Thank you for the lovely review. It is great to hear that you enjoyed the trip, especially the part about the kids that said, "that it was the best trip we’ve ever taken!"
Thank you once again.
I hope you have a lovely 2025.
Take care and all the best, Lize

Very well planned out trip with the best team to help us.
South Africa | Dec 17 - Jan 2, 2025

P
Paul F.
Newark, NJ | Reviewed on Jan 09, 2025

Everyone who our local specialist Nokuthula put us in contact with was amazing. Our guide to hike up Table Mountain, Fatima was very knowledgeable and helpful as well. Everything about the trip was very planned out and outlined in the details. We were in constant communication with everyone if anything came up or if we had any questions during our stay. Couldn’t recommend them any higher.

Local specialist: Nokuthula Khumalo
Nokuthula
Nokuthula Khumalo
Local specialist in Gauteng | Replied on Jan 24, 2025

Thank you so much for your wonderful feedback! We’re thrilled that you enjoyed your trip and had such positive experiences with everyone that connected you with. It’s fantastic to hear that Fatima made your Table Mountain hike memorable and that you felt supported throughout your journey.

Your kind words mean the world to us, and we’re so grateful for the opportunity to help create such special memories.

Wishing you many more adventures ahead!

It’s been several months since I returned. Th...
South Africa | Aug 10 - Aug 15, 2024

K
Kelly W.
Denver, CO | Reviewed on Jan 08, 2025
It’s been several months since I returned. This trip goes down in memory as one of the best…and easiest! Kim Kim made super easy for my friend and I to travel to South Africa. They worked with us to customize a trip suited for our interest. Nadia was incredible - checking in on us all the time and helping make quick decisions if travel changed due to weather or other things. The guides they recommended were incredible- some we still keep in contact with. I’m planning my next two trips with... Read more

It’s been several months since I returned. This trip goes down in memory as one of the best…and easiest! Kim Kim made super easy for my friend and I to travel to South Africa. They worked with us to customize a trip suited for our interest. Nadia was incredible - checking in on us all the time and helping make quick decisions if travel changed due to weather or other things. The guides they recommended were incredible- some we still keep in contact with. I’m planning my next two trips with Kim Kim because this experience was so special.

Activity Review
Full day penguin safari - Cape Peninsula
Full day penguin safari - Cape Peninsula
South Africa
Guides, Drivers and Staff
Local specialist: Nadia A Albertus
Nadia A
Nadia A Albertus
Local specialist in Cape Town | Replied on Feb 03, 2025
Hi Kelly, I'm so thrilled to hear that your trip to South Africa was one of the best and that everything felt smooth and easy for you. It was an absolute pleasure working with you and Mikayla to create a journey that matched both your interests. I'm especially happy to hear that you had such a great experience with the guides and that you're still in touch with some of them—that's what travel is all about! Thank you for your kind words, and I hope to help you plan your next adventures... Read more

Hi Kelly,

I'm so thrilled to hear that your trip to South Africa was one of the best and that everything felt smooth and easy for you. It was an absolute pleasure working with you and Mikayla to create a journey that matched both your interests.

I'm especially happy to hear that you had such a great experience with the guides and that you're still in touch with some of them—that's what travel is all about! Thank you for your kind words, and I hope to help you plan your next adventures to Southern Africa with Kim Kim.

Looking forward to creating more unforgettable memories for you!

Best regards,
Nadia

Amazing Local Team for South Africa Travel
South Africa | Dec 15 - Jan 2, 2025

Emily
Emily K.
Costa Rica | Reviewed on Jan 07, 2025

Anna-marie and team did an amazing job planning our family trip to South Africa and Zimbabwe. From unique local experiences we never would have discovered on our own to ensuring our trip had enough to engage and inspire both kids (ages 10 and 12) and parents, I can't recommend their services enough! You won't be disappointed!

Local specialist: Anna-marie Mocke
Anna-marie
Anna-marie Mocke
Local specialist in Cape, Winelands | Replied on Jan 08, 2025

Hello Emily

Thank you so much for your kind words and the great review.😍 Messages like these make us love our jobs even more.

I’m so happy you and your family had a great holiday.

It was a pleasure helping you plan the trip.

Warm greetings
Anna-marie

Hi! Unfortunately It was so disappointing in ...
South Africa | Dec 21 - Dec 31, 2024

F
Fargol G.
Campbell, CA | Reviewed on Jan 03, 2025
Hi! Unfortunately It was so disappointing in many ways.
Lack of communication!
The overall experience did not justify the high price we paid for the higher package that we paid more compared to the regular level.
Every day seemed to bring new surprises—none of them pleasant.
-Mistakes on name of a hotel in our finalized itinerary, we went there and we didn’t have hotel reservation. Then we found out we were booked at a very simple and small hotel that our rooms were full of flies and... Read more

Hi! Unfortunately It was so disappointing in many ways.
Lack of communication!
The overall experience did not justify the high price we paid for the higher package that we paid more compared to the regular level.
Every day seemed to bring new surprises—none of them pleasant.

-Mistakes on name of a hotel in our finalized itinerary, we went there and we didn’t have hotel reservation. Then we found out we were booked at a very simple and small hotel that our rooms were full of flies and small cockroaches. This wasnt even normal! Luxury???
My son scared and didn’t sleep at his room.

-For transportation
We were provided with an old Toyota for transportation, despite booking a higher-priced package that promised more premium services. The car did not match the level of comfort or quality we expected.

-One of the biggest disappointments was the “African food cooking class” we had requested. Instead of a proper class, we were taken to an introduction to Islam, which consisted of a prerecorded video and a presentation about the life of a Muslim from birth to death. While educational, this was not what we had asked for.After this, we were taken to a dirty, cramped room with around 27-28 people. The sink was filthy, and the hygiene standards were unacceptable. The instructor announced we would be learning to cook chicken masala—an Indian dish—not an African one. Having taken many cooking classes during my travels, I expected to learn a traditional local dish from a knowledgeable local cook, in a clean and organized setting. We couldn’t bring ourselves to stay due to the poor conditions, and other groups left as well. This was a highly disappointing and unhygienic experience.

I request a refund from Kim Kim for:

• The cooking class, which was not what we were promised.
• The difference in cost between the standard package and the 2nd level package we paid for, as the trip did not meet luxury standards in any way.

I cannot recommend Kim Kim to friends or family based on this experience. I hope the company takes steps to address these issues and improve their services.

Regards
Fargol Givehki
.

Local specialist: Nokuthula Khumalo
Nokuthula
Nokuthula Khumalo
Local specialist in Gauteng | Replied on Jan 24, 2025

Thank you for sharing your feedback. I’m truly sorry that your experience did not meet your expectations and for the challenges you encountered during your trip. I deeply regret the disappointments you faced, as this is far from the level of service we strive to provide.

Your concerns are being taken seriously, and I will review each issue to ensure appropriate action is taken. I will also follow up with you regarding your refund request.

Thank you for bringing this to my attention.

Dream Vacay in South Africa
South Africa | Nov 24 - Dec 9, 2024

Rafael
Rafael C.
Austria | Reviewed on Dec 14, 2024
Esther planned a wonderfull vacation for us.
We enjoyed all the highlights of Cape Town and the sorrounding areas.
Starting with a bus-tour through the city and a tour to Cape Point during which we also visited a Penguin Colony.
We then spent time in Hermanus and did an incredible shark cage experience.
After this we drove to Stellenbosch and enjoyed South African wine with the Wine Tram.
Our vacation then endes with a safari in a private game reserve and some last day to relax in Cape...
Read more

Esther planned a wonderfull vacation for us.
We enjoyed all the highlights of Cape Town and the sorrounding areas.
Starting with a bus-tour through the city and a tour to Cape Point during which we also visited a Penguin Colony.
We then spent time in Hermanus and did an incredible shark cage experience.
After this we drove to Stellenbosch and enjoyed South African wine with the Wine Tram.
Our vacation then endes with a safari in a private game reserve and some last day to relax in Cape Town.
All the activities were planned perfectly. Esther was always there to help and assist us if needed and also our drivers were punctual, polite and shared a lot of stories about South Africa and there culture.
All in all a perfect vacation!!!

Activity Reviews
Wine Tram Hop on Hop off Tour
Wine Tram Hop on Hop off Tour
South Africa

Great experience! It should be stated that the wine tastings have to be paid extra

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Shark Cage Diving Adventure
Shark Cage Diving Adventure
South Africa

It should be stated more that Great White Sharks sightings are quite unlikely. Bit still great experience

Quality of Experience
Guides, Drivers and Staff
Transport
African Dinner Show & Drumming Experience
African Dinner Show & Drumming Experience
Cape Town

Great show and food!

Quality of Experience
Guides, Drivers and Staff
Transport
City Sightseeing (Hop-on Hop-off) Bus Cape Town
City Sightseeing (Hop-on Hop-off) Bus Cape Town
South Africa

Good for a first look at the city. Could contain more historical infos.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Dec 15, 2024

Thanks so much Rafael, so happy to hear everything went smoothly and that you enjoyed your South Africa vacation :-)

Amazing Trip to South Africa
South Africa | Nov 24 - Dec 9, 2024

Theresa
Theresa E.
Austria | Reviewed on Dec 14, 2024
Esther was a Great and very patient Specialist. She tried to meet all our expectations and was there for us at all times. Great Service!! Read more

Esther was a Great and very patient Specialist. She tried to meet all our expectations and was there for us at all times. Great Service!!

Activity Reviews
Wine Tram Hop on Hop off Tour
Wine Tram Hop on Hop off Tour
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Shark Cage Diving Adventure
Shark Cage Diving Adventure
South Africa

There is a very low chance to actually see white sharks there.

Quality of Experience
Guides, Drivers and Staff
Transport
African Dinner Show & Drumming Experience
African Dinner Show & Drumming Experience
Cape Town
Quality of Experience
Guides, Drivers and Staff
Transport
City Sightseeing (Hop-on Hop-off) Bus Cape Town
City Sightseeing (Hop-on Hop-off) Bus Cape Town
South Africa

Very Little Information about the history of the Country

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Dec 15, 2024

Thank you so much Theresa, wonderful to hear you had a great time!

Amazing Africa ...
South Africa | Oct 18 - Oct 27, 2024

Kolla
Kolla S.
India | Reviewed on Oct 29, 2024
We three couples from India had a great time in South Africa and Victoria falls thanks to KimKim and Steph our trip planner..This is our third trip with Kim Kim.Perfectly planned and coordinated by Steph,who needs a special mention.She was very patient and catered to all my wishes and suggestions.Especially celebrating my wife s birthday in Kruger shalati train on the bridge.A memorable celebration.Mark our guide in Capetown was exceptional and took proper care of us,very punctual and... Read more

We three couples from India had a great time in South Africa and Victoria falls thanks to KimKim and Steph our trip planner..This is our third trip with Kim Kim.Perfectly planned and coordinated by Steph,who needs a special mention.She was very patient and catered to all my wishes and suggestions.Especially celebrating my wife s birthday in Kruger shalati train on the bridge.A memorable celebration.Mark our guide in Capetown was exceptional and took proper care of us,very punctual and friendly.In Victoria falls we had little problem in coordinating with the guides and pick ups.Kruger Shalati was again an awsome experience
Now the negatives in our trip though very few need to mention it here,
1)The sunset cruise we were given in all the itineraries was Sunset cruise luxury signature deck experience by Pure Africa,but we were taken to a small cheap boat with basic drinks and hot sun with no shade and hard wooden benches to sit..After a very hot day we were just looking to relax and unwind on the luxury cruise with artisanal premium drinks and canapes and watch the famous African sunset.A very bad experience.Especially with the signature deck cruise sailing next to us all the while.Stephs explanation that small boats reach better places wasnt very convincing.Didnt know why KimKim has compromised on this.This happened for the first time in my three trips.
2)They were few mix ups in flight bookings that made our hearts to beat lil faster with stress in the airport ,but were immediately resolved by Steph.Thanks once again Steph.
3)We were told we will be given visa on arrival for Zambia.The Bushtracks driver who took us to devils pool,stopped at Zambia immigration ,went inside and came back saying sorry you cant go to Zambia today as Indians need prior visa to enter.Then again he goes in and comes back saying if you pay a little extra(bribe) they will give you visa in 10 mins otherwise it will take one day as the visa has to come from Lusaka.So we had no option to shell out that extra bribe along with 50usd visa fee(which also am not sure that it ll be so much for a day tripper)Just informing you this so that this will not be repeated with your future clients.
Apart from these incidents,the trip had gone well with amazing experiences like Penguins,Devils pool,shark cage experience,shalati stay n safari,thanks once again Steph and Kimkim from six of us for curating an amazing trip

Hotel Review
Kruger Shalati Train on the bridge
Kruger National Park, Skukuza

A great stay on the train on the bridge.enjoyed every moment of our stay.An experience of a lifetime ,courteous staff,knowledgeble safari guides,ours was Elvis ,with lot of patience showed us the Big five.The views from the room of the sabie river and the game that come to drink water too good!The pool with an infinity view and bar was a high light

Authenticity & Character
Location
Staff
Elvis the safari guide,Remember the guy in the restaurant need special mention.And also all the singers and dancers at the evng dinner who wished my wife on her birthday
Cleanliness & Comfort
The bed and the pool
Activity Reviews
Full Day Boutique Winelands Tour
Full Day Boutique Winelands Tour
South Africa

We missed the tour and participated in Capetown marathon

Quality of Experience
Guides, Drivers and Staff
Transport
Full day touring Boulders Beach and Kirstenbosch Gardens
Full day touring Boulders Beach and Kirstenbosch Gardens
Cape Town

Mark was an amazing guide and took us for local sight seeing to areas like Bo-kaap and other areas of caoetown which was not there in the itinerary.African penguins are cute at Boulders then went to Kirstenbosch gardens which was also lovely

Quality of Experience
Guides, Drivers and Staff
Transport
The guide cum driver Mark
Table Mountain Tour
Table Mountain Tour
Cape Town

Sadly missed the cable car tour because oh high winds,but Mark our guide made it up by taking us on a city tour

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Jan 08, 2025
Hi Sudhakar
Thank you so much for your wonderful feedback and for choosing KimKim for your third trip! I am thrilled to hear that you, your friends, and your family had such a memorable time in South Africa and Victoria Falls. It’s incredibly rewarding to know that your experience, including the special birthday celebration at Kruger Shalati, was everything you hoped for.
I sincerely appreciate your kind words, and it was truly a pleasure assisting with the planning of your trip. I always... Read more

Hi Sudhakar
Thank you so much for your wonderful feedback and for choosing KimKim for your third trip! I am thrilled to hear that you, your friends, and your family had such a memorable time in South Africa and Victoria Falls. It’s incredibly rewarding to know that your experience, including the special birthday celebration at Kruger Shalati, was everything you hoped for.

I sincerely appreciate your kind words, and it was truly a pleasure assisting with the planning of your trip. I always aim to cater to each client’s unique wishes, and it’s great to know that my efforts helped make your travels special.

Regarding the concerns you raised, I’m truly sorry about the mix-up with the sunset cruise and the flight booking issue. I will make sure to address these points to ensure future clients have a smoother experience.

Regarding the visa situation at the Zambia border, the two guests were informed by immigration that, as Indian passport holders, they needed to pre-apply for a visa. Without the correct visa, they were initially denied entry.
The Bushtracks driver assisted by speaking with immigration, where an emergency/rushed visa option was offered due to the circumstances. This allowed the guests to proceed, though it caused a delay. The supplier kindly agreed to wait for them, which is not typical.
Please rest assured that no bribery was involved. Bushtracks Africa follows strict ethical standards, and their staff is fully trained to adhere to a no-bribery policy.

Once again, thank you for your trust and for the opportunity to be a part of your unforgettable adventure. I look forward to assisting you again in the future!
Warm regards,
Steph

South Africa family of 4
South Africa | Sep 26 - Oct 12, 2024

R
Renee H.
Australia | Reviewed on Oct 14, 2024
Salty Travel did a fantastic job of making an itinerary for our family of 4. Lots of great suggestions of activities and we had fabulous accommodation too. We would happily organise another trip with them. Read more

Salty Travel did a fantastic job of making an itinerary for our family of 4. Lots of great suggestions of activities and we had fabulous accommodation too. We would happily organise another trip with them.

Hotel Reviews
Garden Route Hotel

The moment we checked in we contacted our travel agent to see if we could bring forward our reservation at our next stop. It did not feel welcoming and certainly wasn't a place to stay as a family with kids. It smelt of cigarette smoke- even where it was a non smoking part of the hotel and felt old and musty. The linen was clean but the room felt musty and a bit damp. There was mouldy carpet where rain had come in the glass doors onto the lawn and pool area. The staff didn't look happy either.

Authenticity & Character
Location
Seperate it totally from the casino.
Staff
Cleanliness & Comfort
Replace the carpet everywhere it stinks of cigarette smoke every in the non smoking areas. Replace the mouldy curtains, fix the water leaks in the glass sliding door. Throw out or replace the luggage rack that was broken.
Kapama River Lodge
Hoedspruit

Incredible Safari lodge. We loved every minute and felt completely spoilt. The food was incredible- fed 7 times a day! The rooms really comfy and had everything we needed for our family of 4. The pools and gym were great. The staff were amazing, they were all so lovely, friendly and went out of their way to be helpful. The wildlife were out of this world! We had such incredible sightings even family from South Africa were stunned at what we saw in our 6 days. Most people stay 2-3 night, we stayed 5. I would totally recommend staying as long as you possibly can.

Authenticity & Character
I love the African architecture internal and external. It's such a lovely indoor outdoor experience.
Location
We were picked up from the airport in the open 4WD's and the animal sightings started the moment we were in the gates of Kapama less than 5 minutes from the airport. They were the best airport transfers ever.
Staff
So lovely, helpful, and went above and beyond their usual duties when my daughter scarf fly out of the vehicle on our way to the airport they courier it down to meet us at our last hotel in Johannesburg before we flew out of SA. They did it without hesitation. The guides and trackers are so knowledgeable and no question was too silly to ask. We learnt so much and experienced so much more that we would have driving around by our selves in other parks. The housekeeping staff were lovely fixing our rooms several times a day. You are given your own waitstaff that meet you at every meal time and that was very special. Every time we had a genuinely happy smile greeting us and getting to know the quirks of our family. One our last night they surprised us with a private dinning room decorated for us with our family name spelt out in leaves from one of the local plants with beautiful decorations all over the table. It was so special.
Cleanliness & Comfort
Everything was immaculate and comfy. We had the best sleeps.
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Oct 28, 2024
Hi Renee
Thank you so much for your thoughtful and detailed feedback! We're thrilled to hear that you enjoyed the itinerary we crafted for your family and that Kapama River Lodge exceeded your expectations. It sounds like the team went above and beyond to make your stay unforgettable, from the warm staff hospitality to the incredible safari experiences. Your recommendations on staying longer and your wonderful descriptions make us so proud of the partnership we have with Kapama!
We’re sorry... Read more

Hi Renee
Thank you so much for your thoughtful and detailed feedback! We're thrilled to hear that you enjoyed the itinerary we crafted for your family and that Kapama River Lodge exceeded your expectations. It sounds like the team went above and beyond to make your stay unforgettable, from the warm staff hospitality to the incredible safari experiences. Your recommendations on staying longer and your wonderful descriptions make us so proud of the partnership we have with Kapama!

We’re sorry to hear that your stay at the Garden Route Hotel didn’t meet the high standard we aim to provide. We’ll be sure to pass along your feedback regarding cleanliness and comfort to the hotel management to help them improve. Thank you for sharing your insights—they help us ensure every aspect of your journey is exceptional. We would be delighted to plan another adventure for you and your family whenever you’re ready!

Warm regards,
The SALTY Travel Team

Why travelers love kimkim

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Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.