Pestana Cidadela Cascais, Cascais

4.3 (13 reviews) · Luxury
Luxury art and design hotel in historic fortress with contemporary rooms, two pools, museums, and art studios

Overview

Located within the walls of a 16th-century seaside fortress, Pestana Cidadela Cascais is a contemporary luxury hotel that combines Portugal's history and culture. The center of Cascais, filled with galleries, historic spaces, and restaurants, is a 5-minute walk, making this hotel both accessible and tranquil. Nature lovers can explore the rock formations of Boca do Inferno with a 15-minute walk or 5-minute drive, and surfers can pop over to Guincho Beach in 15 minutes by car. Lisbon is a 30-minute drive, as are the surreal fairy-tale castles of Sintra.

The hotel's main focus is art, and it blends modern design and artwork with its historic setting. The 126 rooms differ in size and amenities, such as balconies and views. The Art District Rooms feature custom designs by artists working at one of the hotel's six ateliers. Sea view options look out over the marina, while others offer views of the fortress or courtyard. Triples sleep up to three with a sofa bed, and the Sea View Suite and Presidential Suite include bathtubs as well as showers. If you want to take in the fresh sea breeze, the Sea View Suite, Presidential Suite, and some Superior options all have balconies.

Pestana Cidadela Cascais incorporates art into its space, as it has a proper art district within its walls. Besides the resident artists' studios and installations, there are two museums on the premises. Enjoy the artwork in public areas, such as the terrace and courtyard, or from the indoor and outdoor pools. If you're looking to relax after exploring the area, book a treatment at the on-site spa or enjoy a meal at one of the hotel's two restaurants.

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Hotel Information

Hotel stars icon 5-star Hotel
Hotel phone icon +351 214814300
Hotel address icon Av. Dom Carlos I

Traveler Reviews

13 total ratings, 12 with reviews
4.3
Feature ratings
Authenticity & Character
4.6
Location
4.8
Staff
4.3
Cleanliness & Comfort
4.2
B
Bruce D.
Sahuarita, AZ | Reviewed on Apr 28, 2024
The hotel is located within the walls of an old fortress. Within the wall it is surrounded by a restaurant and art galleries. The area is particularly attractive. The hotel itself is a modern design with carefully appointed rooms with patios/lawns outside your door. Breakfast is quite good with an abundance of choices for guests. There is also an airy bar on the premises with friendly staff. A very nice restaurant is just across the entry courtyard. The central location of the hotel... Read more

The hotel is located within the walls of an old fortress. Within the wall it is surrounded by a restaurant and art galleries. The area is particularly attractive. The hotel itself is a modern design with carefully appointed rooms with patios/lawns outside your door. Breakfast is quite good with an abundance of choices for guests. There is also an airy bar on the premises with friendly staff. A very nice restaurant is just across the entry courtyard. The central location of the hotel allows guests to walk to most of the sights, shops and restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stayed in April 2024
Nicole
Nicole R.
Long Branch, NJ | Reviewed on Oct 16, 2023
This was our last stop on our trip to Portugal. Great location, historic exterior but the service certainly wasn’t a 5 star experience. It was far from it. When we first checked into our room it was in the basement with a very musty/mold smell. We left to go to dinner and came back to multiple cockroaches in our room. We went to the reception with all of our luggage. We know they can’t control where bugs are, but they can control their reaction. They seems unsurprised, unapologetic and zero... Read more

This was our last stop on our trip to Portugal. Great location, historic exterior but the service certainly wasn’t a 5 star experience. It was far from it. When we first checked into our room it was in the basement with a very musty/mold smell. We left to go to dinner and came back to multiple cockroaches in our room. We went to the reception with all of our luggage. We know they can’t control where bugs are, but they can control their reaction. They seems unsurprised, unapologetic and zero care. They made a few calls, just changed our key, and told our room and as they handed us the new room number a quick “sorry” was said. The only person who seems to care the bellhop Antonio that took us to our new room. It was a very odd response from the front desk and an unprofessional experience. Certainly not how I wanted to end our trip and certainly should not have been charged for a room with bugs!

Authenticity & Character
The place had character but from the outside. The interior didn't give a welcoming hotel-like feel.
Location
Close to town
Staff
Their overall customer service was terrible when we told them Saturday evening that there were cockroaches in our room. They should have shown care and empathy. The only reason we were put in a better room was because of Marisa from Kim Kim. They didn't seem to care whatsoever.
Cleanliness & Comfort
They shouldn't put anyone in the basement floor until they figure out their roach issue.
Stayed in October 2023
K
Karen Y.
Basking Ridge, NJ | Reviewed on Aug 20, 2023
So cute and very Artsy! It was a great stop on our last night. Staff was very helpful and friendly. So many places to explore in the hotel and the art work was so great. Read more

So cute and very Artsy! It was a great stop on our last night. Staff was very helpful and friendly. So many places to explore in the hotel and the art work was so great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stayed in August 2023
J
Jessica T.
Canada | Reviewed on May 19, 2023
Very unique hotel in the old fort in Cascais. Wish we could have stayed longer! Read more

Very unique hotel in the old fort in Cascais. Wish we could have stayed longer!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stayed in May 2023
C
Cristina O.
Phoenix, AZ | Reviewed on Apr 17, 2023
VERY cool hotel given that it's inside the old fort. The room was a GREAT size and loved that it had a king size bed and bathroom with PLENTY of room for the both of us. We did have an issue where we were unable to use the air conditioning, we talked with the hotel staff and they basically told us there was nothing they could do (if one room on the floor has the heat on, no one else can turn the air conditioning on....). The breakfast was the worst of the three hotels we stayed in, but the... Read more

VERY cool hotel given that it's inside the old fort. The room was a GREAT size and loved that it had a king size bed and bathroom with PLENTY of room for the both of us. We did have an issue where we were unable to use the air conditioning, we talked with the hotel staff and they basically told us there was nothing they could do (if one room on the floor has the heat on, no one else can turn the air conditioning on....). The breakfast was the worst of the three hotels we stayed in, but the views from the breakfast room were incredible. We did like that we had access to the spa/steam room! Location was excellent, easy walk around Cascais!

Authenticity & Character
Location
Staff
weren't helpful with our air conditioning issue
Cleanliness & Comfort
air conditioning did not work which made our stay much less comfortable
Stayed in April 2023
Jim
Jim S.
Canada | Reviewed on Apr 04, 2023
It is inside some very high walls. Quiet and comfortable. Breakfast is awesome. Read more

It is inside some very high walls. Quiet and comfortable. Breakfast is awesome.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stayed in March 2023
P
Paul Z.
Yarmouth, MA | Reviewed on Mar 23, 2023
We were able to stay in the historic castle part of the hotel. This was a unique experience. The staff is plentiful and well trained. Food was good and the location is beautiful. Read more

We were able to stay in the historic castle part of the hotel. This was a unique experience. The staff is plentiful and well trained. Food was good and the location is beautiful.

Authenticity & Character
Nice use of the historic buildings.
Location
Staff
Cleanliness & Comfort
Stayed in March 2023
M
Michael T.
Columbia, SC | Reviewed on Mar 06, 2023
This is not a 5 star hotel. Look elsewhere Read more

This is not a 5 star hotel. Look elsewhere

Authenticity & Character
Cleaning
Location
Staff
Cleanliness & Comfort
Stayed in February 2023
sherry
sherry z.
Taunton, MA | Reviewed on Sep 29, 2022
Magnificent art work in large open lobby with a library to sit and ponder how they made this fortress into lovely rooms with outside sky views. Very interesting and easy walk to the beach and town .
Hard not to like Cascais and where it is but the fortress sealed our fondness.
Read more

Magnificent art work in large open lobby with a library to sit and ponder how they made this fortress into lovely rooms with outside sky views. Very interesting and easy walk to the beach and town .
Hard not to like Cascais and where it is but the fortress sealed our fondness.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stayed in September 2022
Martha
Martha R.
San Antonio, TX | Reviewed on Sep 29, 2022
This property is sublime. The grounds are appointed with incredible exterior sculptures and tranquil courtyard. The room was lovely, extremely spacious and comfortable. The pool area was peaceful, and we were able to have a cocktail while lounging in the sun. FIVE STARS!! Read more

This property is sublime. The grounds are appointed with incredible exterior sculptures and tranquil courtyard. The room was lovely, extremely spacious and comfortable. The pool area was peaceful, and we were able to have a cocktail while lounging in the sun. FIVE STARS!!

Authenticity & Character
Location
A lovely stroll along the waterfront to the city center of Cascais
Staff
Cleanliness & Comfort
Stayed in September 2022

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Hotel Information

Hotel stars icon 5-star Hotel
Hotel phone icon +351 214814300
Hotel address icon Av. Dom Carlos I