Galapagos Islands Safari & Wildlife Trips

I started planning my trip to Ecuador and Galapagos about 18 months before our travel date. I organized the trip for myself and 15 other people ended up coming too. I started with 4-5 different companies and ended up picking Alvaro at KimKim because he worked quickly, efficiently, and listened to what I wanted. I was extremely happy with the final itinerary and price.

There were a few tweaks that needed to be made, and once initial down payments were made, he didn’t respond as quickly as before. I was very worried, and others who had signed up were getting worried as well, but the trip was amazing.

Our guide throughout Ecuador was David. He was the best guide we could have asked for. He explained so much about his country, history, and culture. He was enthusiastic, passionate, and helpful. He made sure all activities were organized and enjoyable for all.

When we went to Mindo, two parts of the itinerary were left out, a coffee experience and ziplining. Alvaro made sure to add those items later in the itinerary.

Saul was an amazing guide in the Amazon rainforest. He was so knowledgeable about natural remedies and the forest. We all enjoyed the hiking, cave exploration, and indigenous experience.

We were sad to leave David, as he was not going with us to Galapagos, and we got a new guide. As wonderful as David was, our new guide was the opposite. Although she was very nice, this was her first tour ever, and it showed. She didn’t give us any information about the places we visited. Anytime I asked a question, she either didn’t know the answer or gave an incorrect answer. The group felt that she was just on vacation herself as she let the local guides do all of the work and just participated in the activities. We didn’t really need her on the trip at all since we had local guides. In addition, she was sick, and a few people on the trip also started to show symptoms of the cold that she had.

We went to Santa Cruz, Isabela, and San Cristobal and loved the islands. Our guide in San Cristobal even gave the group an autographed copy of his book! Thanks, Ian! I can’t wait to read it!

Overall, the trip was wonderful and everything went very smoothly. We did so many different activities and I appreciate the work Alvaro and David and the rest of the guides put in to make this a fabulous experience.

I am incredibly impressed with the customer service provided by the team at KimKim! It was wonderful to not worry about ANYTHING - even all the taxis and boat trips were scheduled and paid for. We felt so taken care of and respected by everyone.

Veronica was our favorite guide. She was so knowledgeable and eager to answer our questions. One of my favorite moments was day one at Rancho Primicias - having lunch and watching the tortoises roam. I also loved our snorkeling and kayak experience at Concha Perla - we saw so much wildlife and had such a serene experience. The only struggle was that this guide did not speak any English on this tour - we of course understand that it is not something to expect, but all of our other guides did speak some English. The up side was I know a little Spanish so I was able to translate a bit for my mom and practice my own Spanish!!! :)

Fabricio was wonderful too - we loved our trip to North Seymour to see the frigates!!!

Overall, 100/10 experience and it was worth every penny. So happy and pleased with it all!!! Thank you!!

Hotel Reviews

Hotel La Laguna

Puerto Villamil

Our room overlooking the bay was incredible! We loved hearing the flamingoes from the balcony. The downside to this hotel was hearing street noise - there was a dog barking through the night on both nights we stayed there. I know this is not something that can be helped, though!

Authenticity & Character

Water on each floor, the open air concept, the breakfast on the third floor

Location

Right next to the bay with the flamingos and around the corner from wonderful shopping and food.

Staff

I cannot remember names, but all the staff at the front desk were wonderful! Two younger men.

Cleanliness & Comfort

The bed was great and we loved the room!

Hotel Fiesta

Puerto Ayora

Incredible location and beautiful pool! We loved Gabriel - he was so kind and helpful!

Authenticity & Character

The pool was very lagoon-like. So beautiful and relaxing!

Location

Staff

Gabriel - so kind and went out of his way to help us.

Cleanliness & Comfort

Activity Review

Visit to the Charles Darwin Research Station

Puerto Ayora

This was the last stop of the day for us on day 1 and we had already had a full day (plus waking up at 5am for a flight), so we were a little too tired to enjoy it fully. We wished it would have been scheduled for a different day so we could have gone to the hotel to rest. But otherwise, we loved seeing the baby tortoises and Lonesome George!

Quality of Experience

Guides, Drivers and Staff

Transport

We booked a one-week trip to Ecuador for 2 people through Kimkim, including Quito, a guided city tour, and 3 days in the Galápagos — and the entire experience was fantastic from start to finish.

Our trip planner was Alvaro, and honestly, working with him was probably one of the best parts of the whole planning process. At the beginning, we only had a very rough idea of what we wanted to do. We were still unsure about the itinerary, duration, budget, and how to combine mainland Ecuador with the Galápagos. Based on that very vague starting point, Alvaro created an excellent first proposal with a concrete itinerary and transparent pricing, which immediately helped us visualize the trip.

What impressed us most was how easy and pleasant communication was. Every question and every requested change was answered incredibly quickly and always very professionally. For example, our first proposal was above our budget, and almost immediately Alvaro sent us an adapted version together with clear explanations of what had been changed and why. It never felt pushy — instead, it felt collaborative and genuinely personalized.

The payment process was also very straightforward and reassuring (30% deposit first, remaining balance later before the trip).

Another thing we really appreciated was that Alvaro kept checking in with us before the trip started, asking whether we still had questions and making sure we felt prepared. He also introduced us in advance to the local Ecuadorian partner responsible for the on-the-ground coordination (Sebastian from Responsible Travel South America).

This was honestly what made the whole experience feel so special: everything was incredibly easy and digital, but still deeply personal at the same time. Even though everything was organized online, we always felt like we had real people taking care of us.

I can 100% recommend Kimkim, and especially Alvaro, for anyone planning a trip to Ecuador.