Serenji Travel

Aline did a wonderful job planning our trip to Tours and Paris. She worked with me to answer all my questions and design a trip that met all our expectations!

Hotel Reviews

Le Basile Hôtel

Paris

Authenticity & Character

Location

Staff

Staff was exemplary. Beyond helpful!

Cleanliness & Comfort

Spotless!

Oceania L'Univers Tours

Tours

Authenticity & Character

Lovely interior!

Location

Right by tourist office and train station.

Staff

Extremely helpful staff!

Cleanliness & Comfort

Activity Reviews

Cooking Class in Tours, Loire Valley (Small Group Tour/2.5Hours)

France

Alex was a superb chef and teacher. He gave us many skills we will continue to use. The meal was excellent. Location easy to find. Kitchen was spotless and a very lovely space.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Villandry, Azay-Le-Rideau & Vouvray Wine Tour (Group Tour/9Hours)

France

Agathe was a superb guide. Very knowledgeable and personable. We enjoyed our day with her?

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day E-Bike guided tour, Loire Valley Chateaux : CHAMBORD (Small Group/8Hours)

Tours

Very fun day! Dimitri was an excellent guide!

Quality of Experience

Guides, Drivers and Staff

Transport

This was a GREAT trip! KimKim, Aline, and her team listened and planned based on what we wanted. Nothing was preconceived! We had a little hiccup at our last hotel and they hopped on the phone and took care of it immediately. We highly recommend using the car services they planned for us - we felt very taken care of and very safe. Aline and team checked in on us and made sure we had all the contact information we needed. It was truly a great experience and I highly recommend using KimKim's services.

Hotel Reviews

Chateau Hotel & Spa Grand Barrail

Saint-Émilion

Chateau Hotel & Spa Grand Barrail was fabulous, truly a four-star standard. I loved the place and would definitely love to go back. It was close to Saint Emilion, where we spent a good chunk of our time. It was an incredible experience overall.

Pullman Paris Roissy CDG Airport

Roissy-en-France

The experience at Pullman Paris Roissy CDG Airport was disappointing. The staff was extremely rude, and there was a significant issue with the reservation, which had not been paid for. They left us waiting for an hour and a half to resolve the problem, with no courtesy or helpfulness shown. It's everything people warn about Paris, unlike the wonderful experiences we had elsewhere in France.

Hôtel La Zoologie

Bordeaux

Hôtel La Zoologie was a great place to stay. It was unique, interesting, and very comfortable. The location was perfect, about a 10 to 15-minute walk from the city center, which made it convenient to explore Bordeaux. The staff was fantastic and the whole experience was truly enjoyable.

Activity Reviews

Day Tour : Drive the mythical Citroen 2CV along the Chateau (Private/8Hours)

France

The Day Tour in a Citroen 2CV was an absolute highlight. It was a private tour, and the driver was fantastic, showing us extra little places that really made the experience special and memorable. I would highly recommend this activity.

Lunch OR Dinner Cruise in Bordeaux ! (Small Group/2Hours)

Bordeaux

The Lunch or Dinner Cruise in Bordeaux was just okay. It felt redundant because of a similar daytime cruise we did. In hindsight, doing just one of these would have sufficed as they were quite similar experiences.

The first few days we felt were a little rushed with city/hotel changes and early morning trains. This led us to cancel one of our scheduled tours due to fatigue and pouring rain in Zurich. After we arrived in Munich on day 5 the pace slowed to be more manageable. Still our bus trip to Linderhof and Neuschwanstein felt very rushed. I would have liked to have spent more time at both locations. Pedro our guide for that trip was very good but to keep the tour on time we left 3 people at Linderhof. I was concerned about making it back to the bus in time at Neuschwanstein, so I missed visiting the castle and waited in town while my husband went. It was probably a good decision as we left another passenger there.

Our 2 private tours in Munich were excellent. Kevin took us on a walking "Beer and Bites" tour which we both enjoyed. Max took us to Berchtesgaden and Eagles Nest. Both tours were well paced, and we enjoyed discussing history with both guides. We had some confusion with our guide in Nuremburg. He did not have our name and was looking for another customer and our paperwork said we would be meeting "Kevin" at our hotel. After some discussion between us and the hotel staff we realized that Bastien had booked both the hotel and the tour for us and we were his client for the day. Charlie was also an excellent guide and included some YouTube videos in his car to help give context to some of the WWII sites we visited.

Each of the hotels we stayed in were comfortable. Hotel Beausite in Interlocken was very picturesque and appeared quite old on the outside. The interior was clean, modern and very comfortable. Our room at Hotel Cocoon in Munich was huge and included 1 1/2 baths, sauna and large seating area in the room. The hotel in Nuremburg was next to the market area and an easy walk to the historic area.

I was a little concerned about having a rental car, but my husband did the driving. We had no problems finding parking and navigating from one city to the next. We did have difficulty finding the car rental return location in Frankfurt. The address was shown at the train station but was behind construction barriers. We had to circle a few blocks before final spotting a sign on the fourth floor of a parking garage near the station.

Overall, our trip was fabulous! We have joked that we were touring Europe one mistake at a time. Fortunately, the mistakes were minor and easily corrected. We quickly learned to navigate the public transportation in each city and were even able to add a side trip to Dachau while we were in Munich.

It appears that not everything was well coordinated. For example, our trip to Saint Tropez we did not have to take the taxi for €70 and the bus could pick us up on the way. There were a few similar mishaps like this. However, the good part was that bastion was always available on the phone. You really appreciate that. He helped us when the conflict occurred on the way.

The team did a great job especially with the hotels. The hotels were beautiful and always in the perfect part of the city.

The team was also responsive while we were traveling. They took care of the inevitable things that pop up.

Thanks to Manon, Bastien, and the team.

Hotel Reviews

The Mandala Hotel

Berlin

Authenticity & Character

Location

Staff

Cleanliness & Comfort

AMERON Hamburg Hotel Speicherstadt

Hamburg

We loved this hotel. It’s in the perfect part of Hamburg. It was beautiful.

Authenticity & Character

Location

Easily walkable.

Staff

Cleanliness & Comfort

Activity Reviews

Privately Guided Hamburg City Bike Tour

Hamburg

Quality of Experience

Guides, Drivers and Staff

Transport

Willkommen in Deutschland !

Germany

We never found our driver.

Quality of Experience

Guides, Drivers and Staff

Transport

The 10 Tastings of Hamburg!

Hamburg

Sadly, this was a joke. Collin could not have been less knowledgeable and less prepared to teach us anything about Hamburg or its food.

Quality of Experience

Guides, Drivers and Staff

Transport

Urban Art: Berlin's B-side Tour

Berlin

Quality of Experience

Guides, Drivers and Staff

Transport

The History of Berlin: WWII Walking Tour

Berlin

We loved Boyd.

Quality of Experience

Guides, Drivers and Staff

Transport

We worked with KimKim to plan our recent trip to Switzerland and could not be happier with our overall experience! Our specialists, Aline and Bastien were super communicative and always ready to share ideas on experiences that would make our trip truly unique to us. Our time in Switzerland exceeded our expectations and we recognize that was in part due to the clear itinerary that our team provided us to ensure we made it from place to place each day.

We originally were not going to include Interlaken in our trip, but Aline and Bastien highly recommended we add those dates and visit Jungfraujoch, the tallest railway in Europe, and it ended up being one of the top highlights of the trip!

We will certainly use KimKim when planning our next big trip!

Overall, we thought that the trip was amazing. The French team had everything planned and made the trip seemless. They were informative with suggestions if issues came up, booked great hotels (minus 1), and were communicative. Only issue we had the entire trip was when we arrived, our car service never showed up, even though we paid for it. We did have to double pay for that, but that was the only hiccup. Would recommend them to anyone, and will be using Kim Kim again!

I had a fantastic experience booking my trip to France with my son through Kimkim. Bastian was incredibly helpful throughout the entire process — he helped us plan a thoughtful itinerary and was always available to answer questions, even when we were already in France.

One moment that really stood out was when we were at a train station and couldn’t figure out where to go because no one around us spoke English. I called Bastian, and he answered right away and guided us through it — it made all the difference and really eased our stress.

Thanks to his support, the whole trip felt smooth and enjoyable. I’ll definitely book with Kimkim again — you can absolutely trust them!

I think my only "complaint" were our hotels in Paris as far as their location to the events that we had planned. Even though it was my responsibility to select the hotels (which were all excellent), I would have appreciated being told about the distance to the events that we were to participate in, especially in the mornings. I may have chosen differently so that we would not have had to get up as early or take a taxi.

Other than that annoyance, we had a fabulous time. Megan's favorites were Les Baux des Provence and Giverney. My most memorable was St. Remy and Amboise.

Of the cooking class, the one in Paris w/ Marthe was our favorite. The one in Aix was not prepared for us (I believe there was information we were to complete to help her in the menu.)