Routescape

We had an excellent time in London. The house was exactly as advertised with plenty of space. We met with Ann on our first day and enjoyed excellent weather with our walking tour. Ann was kind and very flexible as we did cut the tour a bit short due to exhaustion.
Each day we used the Tube as there were suspensions of other services and frankly the tube was swift and easy to use.
We went to Trafalgar Square and the National Gallery on the second day before enjoying our Chelsea game. They... read more

We had an excellent time in London. The house was exactly as advertised with plenty of space. We met with Ann on our first day and enjoyed excellent weather with our walking tour. Ann was kind and very flexible as we did cut the tour a bit short due to exhaustion.
Each day we used the Tube as there were suspensions of other services and frankly the tube was swift and easy to use.
We went to Trafalgar Square and the National Gallery on the second day before enjoying our Chelsea game. They even played our American player!
The following day we traveled to Westminster. Our tickets were excellent and we were able to quickly enter. It was crowded but beautiful. We walked the rest of the day - over to Seven dials to get lunch and onto St. Paul's. We LOVED climbing the the top. After, we through the financial district (my eldest son's dream location due to his university interests). We then walked along the river to see the Tower Bridge light up. We walked around the Tower of London which had beautiful lighting and, then across the Tower Bridge. We ended up returning home via the Tube and had to change trains at Kings Cross, so of course, we went into the train station to see 9 3/4. Boys were bored and sitting in the corner and my daughter was gleeful!
On our free day the boys slept. Joe and Lizzie went to the British Museum and met up later with the boys for the Harry Potter Tour. Kate spent hours in the William Morris museum and then walked the Walthamstow Wetlands. It was beautiful.
Our tour of Stonehenge and Bath was lovely. It was nice to get out the the city and Lawrence was delightful. It was a comfortable ride, we found food (essentials for the boys) and the weather was cooperative (enough - just a bit of rain). Long day at the end as Bath was far from London and traffic was awful, but this was not unexpected.
The following day, Joe, Lizzie and Patrick went to the Tower. Kate and Dominic went to the Science Museum to the gallery of mathematics - this was Dominic's favorite as he studies this at university. We met later to travel to the Shard.
We stayed in New Year's Eve. We had no idea that there would be so many fireworks. Fireworks are common in the USA in the summer at July 4, but not at New Years.
On our last day, we slept and traveled early to the Tottenham game. Kate was so excited. The food was excellent and the stadium was beautiful - now if only Tottenham would have played better :(
Many thanks to Eleanor for planning our dream vacation.

Hotel Review

Victorian Sunbeam

London

This house was spacious (for London). The photos are accurate and the owners left good instructions. They cleared out generous space for food in the fridge and the temperature was very comfortable. Beds were large and comfortable and having 2.5 bathrooms was excellent (and the main reason that we selected the house). Being from the USA, we were completely clueless on how to work the microwave and the washing machine. Many thanks to YouTube for assistance. Directions would have been helpful. I'm not sure we ever really understood the washing machine. Special Note: The house is clearly owned by artists who enjoyed modern and avant garde art. There were artistic drawings and photos of semi-nude women in the house. They were beautiful but a bit shocking and my sons informed me where each drawing/photo was as they wandered the house. Younger kids would likely not notice and adults may appreciate them, but teenage boys are likely not the audience for these photos. We were not offended but I know many a USA family who would be unappreciative of these decorations.

Authenticity & Character

I wasn't really looking for character, just space, but I'm 5 starring this one.

Location

About 7 minute walk to the Victoria Line of the tube. Grocery store on the way. Very end of Victoria line so it takes a bit of time to get to many city central sites.

Staff

Nice notes and directions from owners

Cleanliness & Comfort

House was very clean. Towels were laid out. Easy places to put shoes and coats. Space in fridge and easy to use kitchen.

Activity Reviews

Shard Viewing Platform

London

This would be great, if the weather would cooperate. My kids liked the view but it was considerably cloudy, so buying tickets ahead of time is a gamble. We have done it once, so don't need to repeat this experience.

Tottenham Hotspur v Aston Villa - Kick-Off 2pm

London

Wonderful stadium and food. Lovely atmosphere but our tickets were DIRECTLY in front of opposing team fans which was an odd experience. Now if only Tottenham had played well. Since Villa won the game there was much taunting by these fans directed towards Tottenham fans. My kids thought that this was amusing and not typical of the USA.

Quality of Experience

Private Half Day Walking Tour

London

Our guide was Ann. She was knowledgeable and flexible, adapting to what we wanted to see. It was a lovely day and a great experience.

Quality of Experience

Guides, Drivers and Staff

Chelsea v Bournemouth - Kick-Off 5.30pm

London

Great food and lovely seats. A bit high up, but good view of the field. You can arrive early and also stay after the game.

Quality of Experience

Discover Bath & Stonehenge - Full Day Tour

London

This was an excellent day but a long drive home afterwards. I wish we had done Bath first and then Stonehenge (or just skipped Bath and found some closer place.) The museum at Stonehenge is interesting and the walk around the stones was lovely. Our entire family really enjoyed Lawrence and he was a helpful and responsive guide. I highly recommend him for future tours. His car was comfortable and he had a lovely personality.

Quality of Experience

Guides, Drivers and Staff

Transport

Westminster Abbey

London

This was a lovely place although we attended at peak tourist season, so a bit crowded.

Quality of Experience

St Paul's Cathedral

London

This is a lovely church. We thoroughly enjoyed climbing to the top and enjoying the views. All three teenage kids really liked that experience.

Quality of Experience

An amazing experience from beginning to end. Rachel put together a perfect itinerary adapted to our needs in a very short period of time. read more

An amazing experience from beginning to end. Rachel put together a perfect itinerary adapted to our needs in a very short period of time.

I chose to work with KimKim travel based on a recommendation from my sister-in-law. Rachel and her team have been wonderful to work with, and helped me to plan a fantastic holiday for my son and mom, who was celebrating her 80th birthday. We loved the choices and locations of our accommodations - it was so easy to get around and explore the various areas in each city we visited. The attention to detail and quick response to our questions and last minute change of plans were handled so... read more

I chose to work with KimKim travel based on a recommendation from my sister-in-law. Rachel and her team have been wonderful to work with, and helped me to plan a fantastic holiday for my son and mom, who was celebrating her 80th birthday. We loved the choices and locations of our accommodations - it was so easy to get around and explore the various areas in each city we visited. The attention to detail and quick response to our questions and last minute change of plans were handled so smoothly! Thank you, Rachel, for making our first trip to London and Paris unforgettable! We will definitely use KimKim again!

Our trip to Scotland planned by Rachel exceeded our expectations and became the trip of a lifetime for us! With very little lead time, she planned a two week trip filled with wonderful experiences and excellent accommodations. We were fortunate to have excellent guides to drive us from one location to another. Their commentary and insights helped us to appreciate what we were seeing. We especially enjoyed Neil McLeod, who did a fantastic job of finding interesting sights and stops for us, and... read more

Our trip to Scotland planned by Rachel exceeded our expectations and became the trip of a lifetime for us! With very little lead time, she planned a two week trip filled with wonderful experiences and excellent accommodations. We were fortunate to have excellent guides to drive us from one location to another. Their commentary and insights helped us to appreciate what we were seeing. We especially enjoyed Neil McLeod, who did a fantastic job of finding interesting sights and stops for us, and we loved his stories! We had such a good time together and he made our trip filled with special moments.

We asked Rachel for some quiet times to sit by the fire or read, and we loved being able to do that at The Haven Guest House and Monachle Mohr. The DunstaneHouse was also memorable and in a great location.

Hotel Reviews

The Dunstane Houses

Edinburgh

We had a comfortable room and loved the location. The food was amazing and the staff went out of their way to be friendly and provide excellent service.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

the biscuits provided, modern luxurious bathrooms

Monachyle Mhor

Lochearnhead

This is a dream come true kind of place! In a gorgeous setting. Our room was super clean and comfortable. The staff was outstanding and the food was the best we had on our trip. Don't miss staying is this unique and wonderful place.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Edinburgh Private Walking Tour

Edinburgh

This was not the ordinary walking tour! Our private guide took us to several places in the city that were off the beaten path and so interesting! She had a wonderful presentation!

Quality of Experience

Visit Inverarary Castle

Scotland

Riki was our guide and he was wonderful. Not only did he drive us around, he gave us insight about his country both past and present. The personal touch made the trip very special as did his patience with our flinching on the back roads where everyone drove on the “wrong “ side.

Eleanor made all the arrangements for our travel. Unfortunately, many of our visits were canceled due to the death of the queen. But Eleanor quickly gave suggestions for other adventures. Our tour guides were really great. read more

Eleanor made all the arrangements for our travel. Unfortunately, many of our visits were canceled due to the death of the queen. But Eleanor quickly gave suggestions for other adventures. Our tour guides were really great.

This was a last minute decision made for us to go to the UK for the first time. Rachel put together an amazing 9 day trip for us. Especially on such short notice. Then HM the Queen died and Rachel was on vacation. Emily had to reschedule so many of our activities. While we were on our trip Rachel was able to fix a couple of snafus we had. We did not have to stress about anything. They treated us like royalty. We loved every place we went. We cannot thank Rachel and Emily enough for the... read more

This was a last minute decision made for us to go to the UK for the first time. Rachel put together an amazing 9 day trip for us. Especially on such short notice. Then HM the Queen died and Rachel was on vacation. Emily had to reschedule so many of our activities. While we were on our trip Rachel was able to fix a couple of snafus we had. We did not have to stress about anything. They treated us like royalty. We loved every place we went. We cannot thank Rachel and Emily enough for the wonderful 30th anniversary. Absolutely will use again.

Hotel Reviews

Linthwaite House

Windermere

The hotel was clean and nice. The staff was not friendly or welcoming. It was hard to find. Just not a good experience.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Georgian House Hotel

Pimlico

This hotel was spectacular from the food, staff and room!! Location was fantastic. Room was spacious and luxurious. The staff was so helpful and nice. We arrive at the hotel about 10 AM after flying all night. The staff was amazing and got us to a room after we had breakfast. They will never know how much that meant to us. They were helpful with activities and reservations. So friendly and welcoming.

Authenticity & Character

Location

Location was perfect to walk to almost everywhere you needed to go.

Staff

See above they were amazing!

Cleanliness & Comfort

Room was so perfect. I hated to leave.

Hotel du Vin & Bistro Edinburgh

Edinburgh

Great location. Room was amazing and comfortable. Staff was really nice

Authenticity & Character

Location

Staff

Staff was friendly but not really above and beyond.

Cleanliness & Comfort

Cameron House

Alexandria

Cannot say enough wonderful things about this place

Authenticity & Character

Location

Perfect in every way.

Staff

Very welcoming, friendly and helpful

Cleanliness & Comfort

Room was so comfortable and beautiful

Lygon Arms

Broadway

What a unique experience to stay here. Such a historic place. I would absolutely come and stay here again for a length of time next time.

Authenticity & Character

So much history and well preserved place.

Location

Such a great location to so many different sites and hikes.

Staff

Very helpful

Cleanliness & Comfort

Hotel du Vin Henley-Upon-Thames

Henley-on-Thames

This is a unique place. It was built as a brewery 300 years ago. Staff was not very knowledgeable or organized. They seemed new and not well trained.

Authenticity & Character

Location

Not really close to anything. Everything closes down on Sunday evening early.

Staff

Everyone was nice, just new and unorganized. Amanda was really amazing and the gentleman working the restaurant was very personable.

Cleanliness & Comfort

Activity Reviews

Glengoyne Distillery

Scotland

We learned a lot and it was a really great experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Exploring London on a Hop On Hop Off Bus

London

It was ok. We really did not learn a lot. So many of the stops were closed due to the Queens death.

Quality of Experience

Guides, Drivers and Staff

Transport

Shard Viewing Platform

London

I was not sure how I would like this, but it turned out to be really fun. The drinks are amazing.

Quality of Experience

Guides, Drivers and Staff

Transport

Westminster Abbey

London

Unable to view because closed. It was beautiful from the outside.

London Eye

London

This was fun. I thought it might be scary but it was air conditioned, thank goodness!! We could see all over London.

Quality of Experience

Guides, Drivers and Staff

Transport

Private tour of The Trossachs National Park

Edinburgh

He was darling.

Quality of Experience

Guides, Drivers and Staff

Transport

Lake Windermere Scenic Cruise

Lake District National Park

I would have like to have more time to explore the docking points. The boat ride was great. Sit inside.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Walking Tour of Oxford

Oxford

George was knowledgeable and engaging. He had so much to tell us about Oxford. We could have probably had a longer tour and not have noticed how fast the time went.

Quality of Experience

Guides, Drivers and Staff

Transport

We had a great trip to England during a very unprecedented time of the Queens passing. Owen literally took care of every detail of our trip from the time we stepped off the plane until the time we stepped back on. It was such a relief to be able to have someone handle all the details and for us to just be able to enjoy our short time there. I would recommend Owen and his team over and over and I would not hesitate to use him again when I return.

Eleanor planned the most amazing trip for us in England!! We stayed in beautiful places; she recommended great restaurants and things to see and points of interest as we drove to our different destinations. She gave us directions to take the scenic routes which were always spectacular!
Eleanor took care of every detail; she went above and beyond the call of duty! We will always have wonderful memories of this trip!
Thank you, Eleanor, for a fabulous trip!! read more

Eleanor planned the most amazing trip for us in England!! We stayed in beautiful places; she recommended great restaurants and things to see and points of interest as we drove to our different destinations. She gave us directions to take the scenic routes which were always spectacular!
Eleanor took care of every detail; she went above and beyond the call of duty! We will always have wonderful memories of this trip!
Thank you, Eleanor, for a fabulous trip!!

Hotel Reviews

The Bradley Hare

Maiden Bradley

The setting is beautiful, lovely gardens to sit and have a drink or eat. The rooms are very spacious and nicely decorated. The staff are very friendly and accommodating!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Grand, York

North Yorkshire

Great location, beautiful rooms, friendly staff!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Linthwaite House

Windermere

Beautiful location, friendly staff and delicious food!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lygon Arms

Broadway

Nice rooms, fascinating history, and beautiful outdoor patio.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Bird, Bath

Bath

Friendly staff, nice rooms and fun decorations, and good food.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Duchess of Cornwall Inn

Poundbury

Friendly staff, comfortable rooms, nice location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Historic York Walking Tour

York

Sarah Cowling did an amazing job showing us around York and giving us the history that goes back thousands of years. She was interesting and welcomed our questions and was able to answer them all!

Quality of Experience

Guides, Drivers and Staff

York Minster

York

Definitely worth taking the time to go see it. Sarah our guide was great at pointing out things that we would never have seen or known about.

Quality of Experience

Guides, Drivers and Staff

Hill Top - The Home of Beatrix Potter

England

Loved seeing Beatrix Potter's home, filled with her personal things that you see in her drawings. It is a beautiful spot. I can see why she loved living there! The docents where very knowledgeable and had a lot of great stories to tell.

Quality of Experience

Guides, Drivers and Staff

Windermere Islands Cruise

England

Beautiful ride on the lake, I appreciated hearing about the history and points of interest around the lake.

Quality of Experience

Guides, Drivers and Staff

Oxford University and City Walking Tour

England

Edward Taylor was interesting, and very knowledgeable about Oxford and its history. He had a lot of fun stories about the colleges, and buildings around town.

Quality of Experience

Guides, Drivers and Staff

Blenheim Palace

England

Beautiful house and gardens! The docents in the house were able to give us a lot of information about the history of the home and family. Well worth the time to visit!

Quality of Experience

Guides, Drivers and Staff

Bath Private Tour

Bath

Tony Abbott was an excellent guide. He knew so much about the history of Bath and the architecture of the buildings. We learned a lot!

Quality of Experience

Guides, Drivers and Staff

The Roman Baths

Bath

It is amazing to see! Plan to spend a lot of time, because there is so much to see and learn. There is so much to learn, it is fascinating!

Quality of Experience

Guides, Drivers and Staff

Jurassic Coast Scenic Cruise

England

It was a beautiful boat ride along the coast. We stopped along the way to learn about the history of some of the coastal towns, which was very interesting.

Quality of Experience

Guides, Drivers and Staff

We started planning this trip a few years ago in 2020. When the pandemic hit we had to pause for two years. As a result the trip had to be planned again. Kate and Alex did a remarkable job both times to create a memorable experience for my mom's 80th birthday. We flew into Edinburgh and explored that city for a few days, then travelled up into the Highlands and back down into Edinburgh. The hotels and attractions they booked were exactly what we wanted. Our trip then shifted into... read more

We started planning this trip a few years ago in 2020. When the pandemic hit we had to pause for two years. As a result the trip had to be planned again. Kate and Alex did a remarkable job both times to create a memorable experience for my mom's 80th birthday. We flew into Edinburgh and explored that city for a few days, then travelled up into the Highlands and back down into Edinburgh. The hotels and attractions they booked were exactly what we wanted. Our trip then shifted into Ireland as we flew into Belfast and then drove around Ireland staying in a different place every night or two. Again, the hotels, restaurants and attractions were all booked for us, met the precise needs we had and were spaced very well.

I couldn't have built a better trip myself! They customized it for us and it fit us like a glove. There is no question that I would use KimKim again to plan a trip. They saved me so much planning time before the trip and during the trip I didn't have to worry about anything because they had given us such detailed plans. Also, we were able to reach out for support if we needed them.

Alex proactively checked in with us a few times to make sure all was going according to plan. The personal touch was so appreciated.

Eleanor did a fantastic job developing the perfect trip for us Using her and Routescape i
Are a real asset to KimKim.
Our trip was to take my grandson to a football academy in Milton Keynes where he will be for at least 4 months. After our goodbyes Kim and I started our tour in London, Broadway (Cotswolds), Bath and Windsor. All of our hotels were excellent and easy walk to many sights and restaurants. Of course the Lydon Arms was a treasure but Hotel DeTour,Georgian House, the Bird and... read more

Eleanor did a fantastic job developing the perfect trip for us Using her and Routescape i
Are a real asset to KimKim.
Our trip was to take my grandson to a football academy in Milton Keynes where he will be for at least 4 months. After our goodbyes Kim and I started our tour in London, Broadway (Cotswolds), Bath and Windsor. All of our hotels were excellent and easy walk to many sights and restaurants. Of course the Lydon Arms was a treasure but Hotel DeTour,Georgian House, the Bird and Hilton were very interesting and very nice. We were treated very well by exceptional staff at each of them.
Our arranged tours and cabs were friendly and knowledgeable—great people to spend time with. Debbie and Richard of Ace Taxi were a great welcome and goodbye to the Cotswolds. Robin from Cotswolds Tours and travel made it a very special day for us as he brought history to life. We felt like we were traveling with a very knowledgeable friend. Spending time with
Laurence Davies of Avebury Landscapes and Monuments tours was great He was so willing to share with us it is obvious that he loves this area. Also fun to be with
Yogi of Davids of London Chauffeurs was not an official tour guide but was great to be with and very willing to share his knowledge of the area with us. He was very accommodating on a very hot day
My review is rather long but you can see what a great time we had and especially appreciated not being part of a “herd”. Having local travel agents makes a real difference. Thank you KimKim

Hotel Reviews

Hotel La Tour

Milton Keynes

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Very modern with great gym

Georgian House Hotel

Pimlico

Perfect place to start London adventure Room was like stepping back in time

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Atmosphere

Lygon Arms

Broadway

You know you are in a place a great history. Everything is done with such care and yet very much friendliness

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Bird, Bath

Bath

Beautiful place with great mix of old and new Very helpful staff especially helping with luggage to third floor

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hilton London Heathrow Airport

Hounslow

Extremely helpful staff especially Alicia when we checked in. Nice to be close to airport for morning flight

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Exploring London on a Hop On Hop Off Bus

London

Great way for quick overview of London. Boat trip was outstanding

Guides, Drivers and Staff

Helpful and friendly

Transport

Day Tour of Stratford-upon-Avon & The Cotswolds

Broadway

Fantastic experience. Robin made sure we saw the best of Stratford-upon-Avon and made the history of the Cotswolds and beautiful country side an unforgettable day

Quality of Experience

Guides, Drivers and Staff

Great guide

Transport

The Roman Baths

Bath

Audio tour was very well done

Quality of Experience

Guides, Drivers and Staff

Discover Avebury

Bath

Our guide Laurence was amazing. His knowledge and love of the area made it special

Quality of Experience

Guides, Drivers and Staff

Transport

Windsor Castle & Windsor

England

Seeing history and current events in the history of monarchy was very interesting Buildings were amazing Audio program at times confusing. Headphone became uncomfortable

Quality of Experience

Despite a very short notice we managed to organise our tour to Scotland in the best conditions. Rachel has been very helpful and professional. Thank you! read more

Despite a very short notice we managed to organise our tour to Scotland in the best conditions. Rachel has been very helpful and professional. Thank you!

Hotel Reviews

Beadnell Towers

Chathill

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Marmalade Hotel

Portree

Staff rude and not respectful of the clients.

Authenticity & Character

Impersonal. It could be in any city in the world. Skye deserves better.

Location

Staff

Service is rude and absolutely non professional. I have been called after 10 PM when sleeping for asking me what time I wanted to have breakfast. Staff is not trained and disfunctional.

Cleanliness & Comfort

Dream Variations

Edinburgh

Authenticity & Character

Location

Staff

The owner is very kind

Cleanliness & Comfort

Kingsmills Hotel

Inverness

Very nice restaurant and food

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel du Vin

Glasgow

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Fonab Castle

Pitlochry

Good hotel but the service at the breakfast was disfunctional and not very professional.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Cameron House

Alexandria

Wonderful location but a little artificial.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Sightseeing Hop On, Hop Off Bus Tour

Edinburgh

Portree Boat Trip

Isle of Skye

Amazing

Quality of Experience

Guides, Drivers and Staff

Transport

Alnwick Castle

Alnwick

Edinburgh Castle

Edinburgh

The Potter Trail Tour

Edinburgh

Visit Scone Palace

Scotland

Sheep Dog Demonstration

Inverness

Very interesting for kids and adults

Loch Ness Boat Cruise

Inverness

We had the pleasure of booking our trip with KimKim/Alex for our recent 10 day trip to England. She was very helpful and patient with all my questions and helped organize our trip in such a short notice. Everything was so easy, from pickups to tours to last day drop off at the airport. read more

We had the pleasure of booking our trip with KimKim/Alex for our recent 10 day trip to England. She was very helpful and patient with all my questions and helped organize our trip in such a short notice. Everything was so easy, from pickups to tours to last day drop off at the airport.

Hotel Reviews

Georgian House Hotel

Pimlico

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Park Plaza London Riverbank

London

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Airport Transfer

London

Quality of Experience

Guides, Drivers and Staff

Transport

Broadway to Bath, via Cotswold Villages

England

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Bath and Stonehenge

London

Quality of Experience

Guides, Drivers and Staff

Transport

Warner Bros Studio Tour with Coach Transfer

London

Quality of Experience

Guides, Drivers and Staff

Transport

Exploring London on a Hop On Hop Off Bus

London

Quality of Experience

Guides, Drivers and Staff

Transport

Westminster Abbey

London

Quality of Experience

Guides, Drivers and Staff

Transport

St Paul's Cathedral

London

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip was the trip of a lifetime! After our long day of flying we were met at hotel du vin by the unbelievable staff! Ben actually parked our car in their disabled parking for us so that my mom wouldn’t have to walk back and forth from the qpark. He was an exceptional human and I hope to pass on his kindness!
Our driver guides, Stuart for Edinburgh and Ian for The Isle of Skye were nothing short of amazing! They were so kind and knowledgeable and generally good people. I highly recommend... read more

Our trip was the trip of a lifetime! After our long day of flying we were met at hotel du vin by the unbelievable staff! Ben actually parked our car in their disabled parking for us so that my mom wouldn’t have to walk back and forth from the qpark. He was an exceptional human and I hope to pass on his kindness!
Our driver guides, Stuart for Edinburgh and Ian for The Isle of Skye were nothing short of amazing! They were so kind and knowledgeable and generally good people. I highly recommend them both for anyone wishing for a guided tour of the area! Stuart took us to Blackness Castle, where part of Outlander was filmed and Ian went off of his way to take us to Skye Skyns. It was the best!
Driving through Edinburgh was a bit rough just due to the unbelievable amount of people and traffic, but eventually we got the hang of it!
Owen was wonderful during this entire process and really planned a trip tailored to us! He even had a Scottish history book sent to our hotel! It was a wonderful heartfelt surprise!
I will absolutely use Owen and KimKim for all trips we plan in the future!

Loved everything about our trip. Kim Kim Alex and the whole team did an outstanding job. Can't say enough good things about Alex. I give them 10 thumbs up..a perfect 10.

Both Kate and her successor, Alex, went out of their way to create a trip that met our interests. They supported us through the entire process, from planning, to on-the-ground in country, and to the eventual return home.

The trip that Owen and his team set up was amazing. The places we stayed, the things we saw, the food we ate was all well selected and incredible. Days traveled weren’t to long and we had time to explore the sites, towns and anything we spotted along the way.

Kate was wonderful. Having her a text or call away averted lots of averted frustration. The emergency number was appreciated, as well. I knew that no matter when it was, she knew I was traveling and was there to assist.

Have had great service from Greece, as well.

However, the young couple I have been working with on a trip to Europe in May for my family is not giving me much confidence. Their service doesn’t appear to be up to your standards. They have made it very plan that they are... read more

Kate was wonderful. Having her a text or call away averted lots of averted frustration. The emergency number was appreciated, as well. I knew that no matter when it was, she knew I was traveling and was there to assist.

Have had great service from Greece, as well.

However, the young couple I have been working with on a trip to Europe in May for my family is not giving me much confidence. Their service doesn’t appear to be up to your standards. They have made it very plan that they are unavailable on weekends and outside of regular weekdays working hours. I will be traveling over three weekends and trouble seems to always strike after 5.

They have a language barrier. I have lots of experience with English as a Second Language folks but I am struggling. I fear I am going to be on my own in Europe in three countries for almost a month with no safety net or the kind of backup and preparatory support Kate provided.

They are in Slovenia. I am going to France, Germany, and Prague. I only speak English and my arrogant American (I try not to be that way! Ask Kate.) ways expect service for the money I invest. I recognize their background in a different culture and hope that my years of teaching cross cultural awareness pay off when I travel. However, if their future business aspirations include service to Americans, they need to soften their touch a bit and plan ahead using their knowledge to benefit travelers who will benefit from that.

For example, they have not mentioned COVID. We will need tests before flying to Europe. More critically, we will need PCR tests in Prague before flying to Bordeaux where we will board a riverboat cruise which they are aware we are booked on. I have no confidence that they have even thought of that. Who knows.. It may not be required by then. However, the cruise line has already asked us to upload vaccine records and forewarned us about the COVID test requirement prior to boarding.

We had an amazing few weeks driving through Wales and England. Louise planned a lovely trip based on our wish to see beautiful coastal walks and pretty villages. We loved Wales which has escaped a lot of the tourist hype. Mountains, villages and beautiful coast. Louise chose lovely hotels with excellent food. We also enjoyed time in The Cotswolds, Bath and Cornwall. Stand out hotels were Tyddyn Llan and Caes Faen in Wales, the Grove of Narbeth in Pembrokeshire, Dormy House in the Cotswolds,... read more

We had an amazing few weeks driving through Wales and England. Louise planned a lovely trip based on our wish to see beautiful coastal walks and pretty villages. We loved Wales which has escaped a lot of the tourist hype. Mountains, villages and beautiful coast. Louise chose lovely hotels with excellent food. We also enjoyed time in The Cotswolds, Bath and Cornwall. Stand out hotels were Tyddyn Llan and Caes Faen in Wales, the Grove of Narbeth in Pembrokeshire, Dormy House in the Cotswolds, Lucknam Park in Bath and Gidleigh Park in Devon. The service was outstanding, accomodation beautiful and food amazing
The only place we found disappointing was a visit to Stratford-upon-Avon. It has become over commercialised and was packed with bus loads of tourists. All the other places we visited were lovely.
Louise also managed to sort out a small problem with the pick up location of our rental car very quickly. Communication with her was easy via Kimkim when we were at home in NZ and directly when we needed help in the UK. Couldn’t recommend her highly enough. Thanks Louise.

Without a doubt, the best trip planning experience I’ve ever had. I will never try to plan another overseas trip without kimkim! Louise was absolutely amazing in her creative itineraries, quick responses and knowledge of the area.