Kimkim Trip Reviews for Australia

Gary, our tour agent planned for us a very good 6-day trip in Australia. We went to most of places we wanted to be. And we're very satisfied with his arrangements. The fact that we couldn't make local phone calls made things difficulty but when there're changes during the trip Gary responded very fast to meet our requirements through other communication channel he could find.

We were arranged in Palm Cove for 3 nights. That is a beautiful place. But the hotel (Alassio) is horrible. We couldn't get in after 5pm because we didn't get the code to get the key and their emergency phone didn't work at all. Thanks the restaurant next door who helped us to got the key. Then we found there're no elevator, no microwave oven, very hard to get into shower tub (aged people could fell and hurt themselves easily), the toilet seat doesn't stay up at open position unless you use your hand to stop it falling down. One of the bed lamp didn't work, TV remote controller out of battery, There're bugs in the closets. Couldn't find the switch for the ceiling fan (hiding behind the bed board) and nobody to ask after 5pm. Other than that, Palm Cove experience was still very good.

We missed the part of Rainforest program (because we stay at Palm Cove?), still wait for the refund Gary promised for that part.

The experice in Gold Coast is super! Stay in a great hotel (Hilton) at a great location!

After we fly back to Sydney we found no transportation arranged from the airport to the hotel. And we're not told that we need to take a taxi to get to the hotel. Asked Gary, he probably is on vacation so still waiting for the reimbursment from kimkim for the taxi.

All in all kimkim is a very good and trust worthy toure agent! We believe it'll improve their work from our experience to make it better.

Hotel Reviews

Alassio Palm Cove

Palm Cove

We were arranged in Palm Cove for 3 nights. That is a beautiful place. But the hotel (Alassio) is horrible. We couldn't get in after 5pm because we didn't get the code to get the key and their emergency phone didn't work at all. Thanks the restaurant next door who helped us to got the key. Then we found there're no elevator, no microwave oven, very hard to get into shower tub (aged people could fell and hurt themselves easily), the toilet seat doesn't stay up at open position unless you use your hand to stop it falling down. One of the bed lamp didn't work, TV remote controller out of battery, There're bugs in the closets. Couldn't find the switch for the ceiling fan (hiding behind the bed board) and nobody to ask after 5pm. Other than that, Palm Cove experience was still very good.

Authenticity & Character

after hour attendant

Location

the environment

Staff

more friendly

Cleanliness & Comfort

shower tub layout

Hilton Surfers Paradise

Surfers Paradise

Convenient, comfortable, friendly!

Authenticity & Character

like it very much

Location

so close to everywhere

Staff

so friendly

Cleanliness & Comfort

very clean and comfortable

Rydges Sydney Airport Hotel

Mascot, Sydney, NSW

No shuttle bus to the hotel from airport after 5:30pm.

Authenticity & Character

we arrived late so didn't see too much

Location

close to airport

Staff

tried to help

Cleanliness & Comfort

clean

Activity Reviews

Outer Great Barrier Reef Cruise

Australia

The Great Adventure arranged everything for us, including Green Island visit, Great Barrier Reef, (we took semi-sub), lunch buffet, afternoon tea/coffee snack, transportations to and from the hotel...

Quality of Experience

Went to Great Barrio Reef

Guides, Drivers and Staff

all people were very friendly and helpful

Transport

On time and professional

Kuranda Rail, Rainforestation, Skyrail

Australia

We like the Skyrail and Kuranda Rail experiences! We missed Rainforestation program. kimkim promised to refund that part of the trip.

Quality of Experience

smooth ridings

Guides, Drivers and Staff

all people are friendly and helpful

Transport

On time and professional and friendly!

Our family of 5 (including 3 sons ages 19, 17, and 13) had a fabulous Australian vacation over Christmas and New Years! Liz was instrumental in the planning, ensuring that we got to see all of the sights, but not over-scheduled. Highlights included: watching evening migration of penguins on Philip Island in Melbourne, visiting Bruny Island and MONA in Tasmania, snorkeling the Great Barrier Reef in Port Douglas, and the Bridge Climb in Sydney. The trip culminated with taking in the fireworks and ringing in the new year in Sydney harbor. We all agreed that we can’t wait to go back to experience more of the wonders of Australia. Thanks, Liz for planning such a memorable trip for us!

The entire trip was just wonderful! It amazed us that each excursion was planned so far in advance and yet went off without a hitch. We were particularly impressed with the blue mountain guide, we learned so much. The other guide that was wonderful was our guide to the Daintree Rainforest. Greg was available to us all afternoon and there was no question that he could not answer. We loved the Sky rail to Kuranda and also the train back. The walking tour of Melbourne was terrific! We had one excursion where the driver didn't show, but the kimkim team had us back on schedule within 2hours and that trip to Kuranda turned out to be one of the best. The fishing trip with an aboriginal native was a hoot and challenging. I wasn't able to catch anything with my spear. Having a light meal at his home was an honor.

Hotel Reviews

Villa San Michele

Port Douglas

We loved this place.

Authenticity & Character

Location

the tile floors, little kitchen and the balcony. Right one the main street of Port Douglas

Staff

Cleanliness & Comfort

PARKROYAL Darling Harbour

Sydney

More than we expected!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Clarion Suites Gateway

Melbourne

Authenticity & Character

Location

Staff

The entire staff was very helpful

Cleanliness & Comfort

Activity Reviews

Kuku Yalanji Cultural Day Trip

Australia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full-Day Kuranda Rail Gold Class, Rainforestation & Skyrail

Australia

Loved both the Skyrail and the train. Gold class was worth it.

Quality of Experience

Guides, Drivers and Staff

Transport

Sydney Opera House Tour

Sydney

What an amazingly place

Quality of Experience

Guides, Drivers and Staff

The guide was professional and knowledgeable.

Transport

Full Day Blue Mountains Deluxe Day

Sydney

Loved our guide, we learned so much

Quality of Experience

the guide made this so special

Food

the food was lovely and elegant

Guides, Drivers and Staff

same

Transport

same

Laneways & Arcades Walk

Melbourne

This was a terrific tour

Quality of Experience

Guides, Drivers and Staff

Transport

we walked to this excursion

Full Day Phillip Island Tour & Penguin Plus Upgrade

Melbourne

Frankly, this was too far a trip for the short time we had in Melbourne. We should have planned something closer

Quality of Experience

Guides, Drivers and Staff

the driver needed more training, he made 3 wrong turns and was not very knowledgeable about the places we were going.

Transport

See above

Welcome to Port Douglas

Port Douglas

Our villa was amazing and Port Douglas is a delightful resort town.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Outer Reef Mackay Coral Cay

Port Douglas

This was an amazing trip. I only wish we could have snorkeled longer

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our 17 night trip to Australia went very smoothly. We stayed in Sydney, Port Douglas, Adelaide, and stayed two nights while doing the drive of the Great Ocean Road. Then we spent four nights in Melbourne. Our travel specialist Liz put together a great itinerary that went very smoothly. We liked our hotels and we had no problems with our internal flights.

In Sydney we stayed at The Grace hotel which was excellent. It’s central location allowed us to walk to a lot of the attractions we wanted to see. The staff was also very helpful and the room was fine. On our free day we took a ferry to Manly Beach. We caught the bus from there to the Spit bridge and then hiked the 10 km trail back to Manly beach that went along the water. It had spectacular views. That was one of the highlights of our time in Sydney.

Highlights included snorkeling on the Great Barrier Reef, Kangaroo Island (our guide Jo was excellent), and Phillip Island. It was topped off with a sunrise balloon ride over Melbourne which we highly recommend. I would also recommend seeing the Great Ocean Rd if you can. We stayed two nights between Adelaide and Melbourne. I think a third night would be good if you have the time.

Can’t choose just one place as they all were amazing!! Liz really did a fantastic job guiding us through when choosing what I thought would be the most interesting places for us. When we had questions Liz would get back to us in a prompt time period. We never experienced any bad tour guides along with our pickups. They were prompt every time!!!

Liz went over expectations from me when planning. She watched my budget but also was able to provide us great entertainment and adventure!

Hotel Reviews

Auckland City Hotel

Auckland

Very polite and helpful! Room clean!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Scenic Suites Queenstown

Queenstown

Very clean and great location. Great Mountain View.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Bay Villas Resort

Port Douglas

Great, quiet place. Very clean and good location!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Vibe Hotel Sydney

Sydney

Great place and very nice and comfortable!!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Museum entry and 1 Hour Highlights tour

Auckland

Quality of Experience

Guides, Drivers and Staff

Transport

Hobbiton Express -

Auckland

Auckland Walking Tour

Auckland

Views were great and guide was great as well

Walter Peak Farm and Gourmet Barbecue Lunch

New Zealand

Food and sheep dog talk was great. Beautiful views on ride over on steamer.

Half-Day Macetown 4WD Tour

New Zealand

Our guide Mark was phenomenal! Everything we could have asked for in a 4Wheeling adventure!

Skyline Gondola Ride

Queenstown (NZ)

Beautiful!!

Welcome to Port Douglas

Port Douglas

Glad we didn’t choose to go to a big city. Port Douglas is perfect for a few days!

Mackay Coral Cay Great Barrier Reef Day Trip

Port Douglas

Wow! Exactly as they tell you. Guides were very informative and helpful.

Day Trip to Kuranda Village & Rainforest Tour

Australia

Beautiful scenery and enjoyed seeing the local animals! After an entire day the only thing we weren’t sure of was the actual train ride back. It was slow.

Full Day Mossman Gorge Adventure Day

Australia

Amazing adventure! Especially in the rainforest. We could have stayed all day!!

Morning Panoramic Sydney Sights

Sydney

Sydney Opera House Tour

Sydney

A must see!

Liz was a gem to work with. She was very attentive, responded immediately, and the chat system that all members of the tour participated in was wonderful. We had a great tour and loved all the excursions.

My fiance and I visited Australia and New Zealand for about 1 month in August and Liz helped us plan an incredible trip. We would definitely use Kimkim and Liz's planning services again. Liz and her team were immediately available to us before and during the trip. When one of our excursions had a hiccup, Liz and co. worked to get us a refund and clarify what happened. They made us feel at ease. Liz also did a great job understanding what we wanted from our trip and helping to make that happen, and the hotels/excursions she booked us for the most part were all what we were looking for. Our biggest piece of constructive feedback is in regards to domestic flights, which we asked Liz to help us with--even though we packed light, we still had 1 month's worth of things with us for our multiple domestic flights, which meant we had to navigate baggage/carry on rules for a lot of regional airlines we had never flown before. We did not know to pack a small, hand-held scale which would have been very helpful, so we recommend that anyone flying domestic flights do so. We also would have just wanted to pay more ahead of time and have more baggage allowance, but we did not think ahead to request this so had to re-pack our bags a few times to avoid some exorbitant last-minute baggage fees. I guess the best way Liz and co. could have helped us with this is potentially giving us some insight into what the rules for baggage are roughly for each of the domestic airlines we were to use, or clarifying with us how many bags we intended to have before booking our tickets. But we certainly learned from this experience as well.

Hotel Reviews

Harbour Rocks Hotel

The Rocks, Sydney NSW

Love the location and the service, front desk was super helpful

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Silkari Lagoons Port Douglas

Port Douglas

Found the location to be a bit too far from the city center; having to rely on shuttles was difficult. Room was a bit musty. Did love the patio hot tub though.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Laneways by Ovolo

Melbourne

Absolutely loved this hotel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Cumberland Lorne Resort

Lorne

Nice pool & work out room

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Southern Ocean Villas

Port Campbell

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Robe House

Robe, SA

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Atura Adelaide Airport

Adelaide Airport

So convenient that this was connected to the airport for our early am flight

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Browns Boutique Hotel

Queenstown

Good location, but felt uncomfortable wearing masks (owner made some comments about it) and the bathroom was difficult to keep dry (shower leaks around onto the floor in a large puddle)

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Rendezvous Hotel Sydney The Rocks

The Rocks

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Skyline Gondola Ride

Queenstown (NZ)

Quality of Experience

Guides, Drivers and Staff

Transport

Laneways & Arcades Walk

Melbourne

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Phillip Island Tour & Penguin Plus Upgrade

Melbourne

Quality of Experience

Guides, Drivers and Staff

Transport

Sydney Opera House Tour

Sydney

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Sydney Classic Tour (Bike)

Sydney

Really loved to see the city this way

Quality of Experience

Guides, Drivers and Staff

Transport

Climb the Harbor Bridge

Sydney

Consider doing a night time one instead for the view of the lights (we wish we would have done that)

Quality of Experience

Guides, Drivers and Staff

Transport

Blue Mountains Deluxe Day

Sydney

Was nice to get out to the Blue Mountains but this excursion involved a lot of sitting in a car, spending a few short moments at the nature look out sites. We wouldn't do this again, and instead would find some way to do a small hike instead.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Welcome to Port Douglas

Port Douglas

Mackay Coral Cay Great Barrier Reef Day Trip

Port Douglas

Really great, would do again

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Mossman Gorge Adventure Day

Australia

Loved this, highly recommend

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Yarra Valley Food, Wine and Wildlife Tour

Melbourne

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Milford Heli Cruise

Queenstown (NZ)

The helicopter company changed the type of tour we had and didn't tell us, but Liz and Southern World Tours were able to fix things for us to get our refund back. Other than that, the experience itself was amazing.

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Jet-Boat Adventure & Funyak River Safari

Queenstown (NZ)

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our family (two kids, 10 and 14) had a great time in Sydney and really appreciate the opportunity to set it up in advance. Ruth was very accommodating in building and changing our trip plans and made sure we were well prepared before leaving.

We really enjoyed touring the city by foot, boat and bike, including the Bonza bike tour. We stayed in a short-stay apartment in Nesuto Woolloomoolloo, which was a great quiet launching point for the Royal Botanic Garden, Harris Farm Market and restaurants in Potts Point. Highly recommend wandering through the Royal Botanic Garden in spring! We also enjoyed our tours through Southern Highlands, Northern Beaches and Blue Mountains and recommend planning ahead to keep kids happy on the long drives, though the time in the mountains on beaches made it worthwhile.
Recommend the Aussie Gold Tour at the Taronga Zoo, as the behind the scenes and up front look at the Aussie animals, with tour guide, really made the visit. We also loved the Sharks exhibit at the Australia Museum, short-time only.

Ruth worked with us to bring down the overall cost of our trip, and it really was helpful to have all of the arrangements made for us and put into a single trip plan. It was good to know that we could swap things in and out to meet our needs.

Activity Reviews

Blue Mountains Day Trip with Hike

Sydney

Loved the short and longer hikes in the Blue Mountains, including some really diverse geography and flora. We had a very friendly and knowledgeable tour guide and enjoyed the Botanic Garden and apple pie stops towards the end of the trip.

Quality of Experience

variety, hiking

Food

apple pie stop

Guides, Drivers and Staff

friendly, knowledgeable

Transport

comfortable van

Taronga Zoo - Morning Aussie Backyard Adventure Tour

Sydney

It was great to have a private guided tour of some of the Aussie animals, including up close visit with the koalas. Zoos can be crowded and overwhelming, so this quiet tour was a great way to start our visit.

Quality of Experience

the animals

Guides, Drivers and Staff

friendly, knowledgeable

Ocean Cliffs & Blowhole, Waterfalls, Wineries & Rural Delights Southern Highlands Tours and South Coast

Sydney

This tour has a lot to offer, and it's mostly enjoyable when you let the tour guide and KimKim know up front what you'd like to do. For example, we loved the Illawarra Fly Park and found out that we needed to reserve the zipline tour ahead of time. Unfortunately for us, the zipline was not available, as it was too windy that day anyway. We enjoyed the stop for lunch and shops in Kiawa and enjoyed spending some leisurely time at Illawarra. We even saw a wombat in the wild on the way there and some local birds at the Park.

Quality of Experience

variety, pretty landscape, loved the rainforest at Illawarra

Guides, Drivers and Staff

Go Beyond was friendly, accommodating

Transport

Everything fell into place, plane and transportation and tours, loved Sydney and the harbor and went to a concert in the Opera House, got rain at Ulrulu but that was a good thing as multiple waterfalls developed across it’s face. The eucalyptus forest on the return from the great ocean road was like a jungle version of our redwood forests in No Cal
Great planning for a wonderful trip. Now we’re in NZ

Loved our trip to Australia. My favorite was snorkeling on the Great Barrier Reef. The colors were amazing and so was the boat ride to and from the reef.

I also enjoyed the Blue Mountain trip. Even though it was foggy so we couldn't see anything, our guide tried his best to find us a view, the weather just didn't cooperate. It just means I need to return sometime to actually see the mountains and Three Sisters. It was fun to see the Australian animals at the farm.

My least favorite excursion was the Sydney Harbour Cruise. We couldn't really hear what the guide was saying since their sound system was muffled. The lunch provided was also not very good. I feel like there has to be a Harbour cruise that was better than this one.

Overall, we are very happy with our trip and I hope to return to Australia some day.

Hotel Reviews

Sydney Harbour Hotel

The Rocks

Hotel is in a great location but is an older hotel. It was a clean but smaller room.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pacific Hotel Cairns

Cairns

Authenticity & Character

Location

⁸

Staff

Cleanliness & Comfort

Rydges Sydney Airport Hotel

Mascot, Sydney, NSW

Perfect location for flying out the next day. Very clean and nice room.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Sydney Opera House Tour

Sydney

Quality of Experience

Guides, Drivers and Staff

Private (Luxury Diamond Tour)

Sydney

Definitely saw the Sydney highlights and very informative on the history of Sydney.

Quality of Experience

Guides, Drivers and Staff

Transport

Blue Mountains Deluxe Day

Sydney

This would receive 5 stars if the weather would have cooperated. The guide did an amazing job trying to find us a view. Unfortunately all we saw was a sheet of white fog. Also loved the stop at the farm where we were able to see the Australian animals.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sydney Harbour Discovery Luncheon Cruise

Sydney

Sound system was muffled so it was hard to hear anything the guide was saying. Food was also very poor.

Quality of Experience

Food

Better tasting

Guides, Drivers and Staff

Great Barrier Reef Snorkeling Cruise (without pick up - self drive)

Australia

Everything was amazing on this trip.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Daintree Rainforest Full Day Adventure by 4WD

Australia

Guide was knowledgeable and informative. However, the sound system in the bus muffled his voice so sometimes it was hard to hear him while in the bus.

Quality of Experience

Guides, Drivers and Staff

Transport

Gary was very helpful to us during the trip

Hotel Reviews

Mantra Lorne

Lorne

The first room shown was very smelly/musty and we were moved to a newer room

Authenticity & Character

Location

close to restaurants/shops

Staff

D'Altons Resort

Halls Gap

It was nice sitting on the front porch and watching the kangaroos

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pan Pacific

Melbourne

One of the best hotels we have stayed at!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Drop Off Your Rental Car in the City

Australia

Difficult to find drop off location

Quality of Experience

Guides, Drivers and Staff

Transport

Me and my husband chose kimkim to plan our perfect honeymoon to Australia and the itenary provided by Lisa exceeded our expectations. She listened to our ideas, interests and incorporated each and every detail into our trip. We were there in Australia for 9 days and visited Sydney, Melbourne and Cairns. The multitude of experiences we had in such a short time wouldn't have been possible without the perfect planning done by Lisa and team. All the accomodations and activities booked by them were excellent. I would highly recommend Lisa to everyone visiting Australia. We will definitely contact Kimkim for travel in the future.

Had a great time in Australia and Kim did a great job.

Kimkim's associates in Australia, first Jasmine and later Hugh, helped us plan a wonderful 30-day vacation in Australia. Jasmine worked up a candidate itinerary and we worked with it, tweaked it, and fine-tuned it for several months -- way back in late 2019 and early 2020 for travel in August and September of 2020. But then COVID happened. We tried again in 2021, but Australia still had not opened up to tourism and didn't open up until 2022. We picked it up again early this year (Jasmine had moved on and we were turned over to first Jay and then Hugh with Global Tours Specialists). We worked with them to make a few additional adjustments to our itinerary and Hugh did all the bookings and reservations for our time in Australia. There were some struggles with Australia's recovering tourism industry, but Hugh did a wonderful job handling the challenges. In the end everything worked out almost flawlessly. One of our lodgings (Alice Springs) was a disappointment, but there were no alternatives to be had due to a big auto show that sucked up all available lodging the weekend we were there. We were lucky to get anything, but Hugh found something for us -- better than nothing.

The vacation itself... Wow! We covered lots of ground (literally) from Melbourne to Adelaide, then by rental car to Port Augusta, Coober Pedy, on through the Outback to Uluru and Kings Canyon, and on to Alice Springs. After a couple nights there we flew to Darwin (a few days there), then (by air) to Cairns where we rented another car to explore the Atherton Tablelands and the coast up to Cape Tribulation (including Port Douglas, Mossman Gorge, and the Daintree Rainforest). Our stay in Cairns included a day out on the Great Barrier Reef. We then flew to Sydney for a few days before our trip home.

We spent quite a bit of time on this trip traveling by car (about 2 weeks in the Outback and 6 days around Cairns). This was a lot of driving (roughly equivalent to driving from our home in Southeastern Washington to Chicago!) but what a great way to see the country! We loved it! It gave us flexibility to stop (or not stop) whenever we wanted, stay as long as we wanted, and take little side trips whenever we wanted. We were a bit apprehensive going in (e.g., out of touch in the Outback, long driving days, risk of adverse weather conditions, and driving on the left side of the road), but it all turned out perfectly. We'd do it again in a heartbeat.

All lodgings that were suggested by Jasmine, Jay or Hugh were all excellent (except as noted above). The Flynn Hotel in Cairns was particularly exquisite! Highly recommended (book one of the "09" rooms!). Our room at the Mantra 2 Bond Street in Sydney was really an apartment. Probably overkill, but we enjoyed the space.

Breakfast at the hotel was included on most days and usually was full... very full... breakfast from a buffet (needless to say, we tended to overindulge).

Jasmine and Hugh set up eleven tours for us over the course of the vacation. We enjoyed all of these, but our favorites were the small group ones (e.g., the Melbourne City tour, the Melbourne Lanes and Arcades tour, and the Sydney City tour). The two city tours were just the guide and the two of us -- this was ideal. The big coach tours (Kangaroo Island, Barossa Valley, Uluru, and Kakadu National Park) are not really our cup of tea but this might have been the only practical way of getting a guided tour of some of these sites. Two of these tours (Kangaroo Island and Kakadu National Park) were full days and involved a lot of time on the bus getting to and from the sites -- almost too much time relative to the time we spent actually visiting the sites.

Prior to our travel we set up a WhatsApp chat with Kimkim (actually, with Hugh and his team in Australia) for real-time support during our trip. We did have a few issues that came up along the way, but through this chat we could get their help and they were alway very responsive. Things alway got resolved very satisfactorily.

Generally we prefer vacations where we "park" somewhere for a long restful stay. This wasn't one of those trips. We didn't see any way to give Australia some of the justice it deseres without a lot of traveling. During the planning phase, we tweaked the itinerary to ensure that we had at least two nights at each location (with three or more at several of them). The only exception was the one night we stayed in the Daintree Rainforest. Now we have some good candidates for our "long restful stay" type vacation should we return to Australia!

All in all, this was a great experience and it was a real pleasure working with the team at Kimkim and Global Tour Specialists. They were very patient with us and very adaptable to our preferences and desires. I highly recommend a Kimkim vacation if you want something designed especially for you with help from a local specialist who can provide recommendations where to go, where to stay, and what to see. However, be prepared to spend some time with them to make sure they know what you want out of your vacation and don't be afraid to let them know if something isn't just right. They are there to work with you and are really good at it.

My wife and I had a wonderful trip to Australia for two weeks. We did Sidney --> Palm Cove --> Byron Bay --> Brisbane and had a wonderful time in each place. Liz was instrumental in helping us plan where to go, booking lodging, and arranging for tours/activities in each place. We did a mix of tour activities (Great Barrier Reef, Blue Mountains outside of Sydney, Springbrook National Park outside of Brisbane, among others) and free days. For our free days, Liz had good recommendations for other sights to see or places to eat. Particular highlights among the many things Liz arranged for us were the Aboriginal Fishing (crab hunting) on the mudflats north of Palm Cove and the Scenic Rim tour outside of Brisbane. Liz suggested and arranged for both of those, neither of which we would have thought of on our own. Working with Liz made everything quite easy on our end - the lodging was excellent, our rides to and from airports or activities were always right on time and very comfortable, and the planned activities themselves were always enjoyable. It was a great mix of big highlights we discussed with Liz with lesser known things that she suggested. She also worked well with us to make a great trip within our budget on relatively short notice (only a couple months) during a busy travel period.

Hotel Reviews

Spicers Balfour Hotel

Brisbane

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pier One Sydney Harbour

Sydney

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Reef House Adults Retreat

Palm Cove

Great adults only hotel in Palm Cove with lovely rooms, lots of pools, fun activities (yoga, cocktail classes, etc.) included.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Crystalbrook Byron

Suffolk Park

Beautiful hotel a little outside of downtown Byron with kitchenettes and a combo washer dryer. Really great place to relax by the pool, on the covered room patios, or the nearby beach, or in the beautiful forest on the grounds.

Authenticity & Character

Location

Beautiful hotel with lots of boardwalks through lush trees and plants.

Staff

Cleanliness & Comfort

Activity Reviews

Blue Mountains Deluxe Day

Sydney

Food

Guides, Drivers and Staff

Transport

Private Scenic Rim Outback Trip

Brisbane

Eco Tours Queensland was excellent. The scenic rim tour was beautiful with a great mix of sights, hiking opportunities, or beautiful drives. This is the kind of thing that would be very very difficult to do on your own given the back roads required to get to the best spots, but we had a lovely time with everything.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Liz helped us plan an amazing 1 month trip to Australia, New Zealand and Fiji. Liz and her team were always there to help and support while abroad and couldn't have been accommodating. They have personally tested all recommended guided trips and hotels as was apparent because all were first rate, including the drivers that transported us to and from the airports. I highly recommend Liz and her team to help you plan and execute your dream vacation, too!

Hotel Reviews

PARKROYAL Darling Harbour

Sydney

Excellent property and perfect location for seeing all of Sydney’s wonders. Great breakfast and coffee each morning with very attentive service staff both in the restaurant and the front desk. Highly recommended.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pacific Hotel Cairns

Cairns

Good property in an excellent location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Garden Court Suites & Apartments

Queenstown

Modest apartment style accommodation that was very clean and in an excellent location with views of the “Remarkables” from the property. Front office was most kind and managed by a dear woman from Ireland.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

InterContinental Fiji Golf Resort & Spa, an IHG Hotel

Natadola, Fiji

A true 5 star property with staff, views and food to match. All needs are immediately attended to with your happiness and comfort always in mind when dealing with the property staff. The food and beverage manager, Freddie, was everywhere and was always making sure that every meal and drink was served to perfection. Highly recommended!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Morning Panoramic Sydney Sights

Sydney

Nice overview of the city ti get an overall feel of the city.

Quality of Experience

Guides, Drivers and Staff

Transport

Sydney Opera House Tour

Sydney

Great, insider primer on the Opera House that really helps to understand the significance of the building. Highly recommend instead of just relying on a tour book.

Quality of Experience

Guides, Drivers and Staff

Full Day Blue Mountains Deluxe Day

Sydney

Excellent day trip with incredible scenery. Visited the “3 Sisters”, the Australian “Grand Canyon, Bridal Falls (for a hike.) Sunset champagne toast before heading back.

Quality of Experience

Food

Just a pick nick lunch, but was perfect for hiking.

Guides, Drivers and Staff

Transport

Tali Wiru Dinner

Uluru

Incredible cocktails and dinner overlooking Ayers Rock at sunset. Will definitely be a once in a lifetime experience. Highly recommend. Also recommend the “field of 50,000 lights” afterwards. Amazing beauty in the middle of a desert.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Uluru Highlights

Uluru

Would highly recommend this visit deeply moving, beautiful work of nature. Don’t miss this if traveling to Australia!

Quality of Experience

Guides, Drivers and Staff

Transport

Field of Light Uluru Experience

Uluru

Don’t miss this beautiful work if art in the desert!! The beauty, scale and surroundings will delight all your senses.

Quality of Experience

Guides, Drivers and Staff

Transport

Welcome to Fiji !

Australia

Intercontinental Hotel was amazing as was the day River Safari to visit a local village and its warm and friendly people. Highly recommend the river trip to get a feel for the “real” Fiji.

Quality of Experience

Guides, Drivers and Staff

Transport

Welcome to Cairns

Cairns

Beautiful tropical town which is a launch point for a day trip to the Great Barrier Reef! Si different than Sydney and Melbourne and gives a totally different perspective to tue diversity of Australia.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Marine World Outer Great Barrier Reef

Cairns

A must do while in Cairns to see one of the natural wonders of the world. Fun boat ride to and from with good food, snorkeling and amazing sea life all around. Highly recommended.

Quality of Experience

Food

Buffet, but was good for what it was. Had to service the many people on the cruise, so it was a bit crowded on the platform.

Guides, Drivers and Staff

Transport

Food Tasting Excursion to the Atherton Tablelands

Port Douglas

Great experience to get to see another side of Australia. The “Tablelands” wee beautiful and rich with agriculture and the tastings were all well prepared and served with a wide variety of Australian cuisine. A great experience to see the true diversity of Australia.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half-Day Macetown 4WD Tour

Australia

Great four wheeler fun crisscrossing several rivers to get ti the location. Learned much about the development of NZ through the lens of the gold rush that helped settle the area. Panned for gold which was great fun!

Quality of Experience

Guides, Drivers and Staff

Transport

Skyline Gondola Ride

Queenstown (NZ)

Easy on and off and would highly recommend to get incredible views of the “Remarkables” as well as the lakes and surrounding areas.

Quality of Experience

Boutique Wine Tour - Half Day

Queenstown (NZ)

Total fun way to spend a day! Saw beautiful scenery and sampled great regional wines. Had a delightful lunch along the way. Highly recommend!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Walter Peak Farm and Gourmet Barbecue Lunch

Australia

Wonderful way to spend a day! Delightful trip over on an authentic 1912 steamship with incredible scenery along the way. Gourmet lunch featuring local grilled meats and vegetables, served in a beautiful environment overlooking the water. Sheep dog exhibition after lunch was beautiful to watch and learn. Tour of the farm and interaction with the animals in a beautiful setting was a great way to end the day before heading back over to the town on the ship. Highly recommend.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

I first contacted kimkim re a preset 3 day itinerary they advertised for Uluru. When I mentioned we were also going to Perth/WA she offered to book that part of the trip as well. Ruth turned out to be in California at the time. I thought that would work out as I am east coast US and doing these things at night EST can pair well working with someone in an earlier timezone. However, she was working with her Sydney office, who was in turn working with people in Perth. This ended up being a bad situation, which I will admit was made worse by our being last minute, but having to go thru so many channels and the time zone differences every time you ask a question created major communication delays. In the end, they were unable to find availability for the Uluru package, although I was able to book it directly on my own. We were scheduled to go on a day trip to Freemantle & Rottnest Island. Our itinerary instructed us to be ready to be picked up at 8:45 am at the hotel. Turns out this was TOTALLY WRONG. The boat leaves at 8:45, and you're supposed to be there earlier. According to the doorman & concierge no pickup came for us at 8:15 either. Ruth also suggested and then arranged an overnight side trip to Cervantes for us. The hotel up there was pretty bad. If the problem was hotel availability she shouldn't have sent us up there. (As a side note, we did a walking tour with a local guide in Perth. This local guide was mortified that it was suggested/arranged we take this trip to Cervantes and she did her best to scare us into not going!). After this Cervantes trip was arranged, there was drama over the car rental closing early the day we would be coming back, and we were forced to decide between paying a surcharge to drop at an alternate location or come back early. There was really no good option but we were already locked in to the Cervantes hotel. If this was going to be an issue Ruth could have arranged the days in a different order. After the side trip we went back for one last night in Perth. We had to leave so early for our flight that we could not have breakfast (and Ruth knew about our early flight as there was a lot of back & forth about whether we would return the rental car the night before and taxi to the airport or return the rental on the way to the flight), the hotel did could no accommodate us with any food to go so that was another unnecessary expense paying for a breakfast included room.

I can't say enough about my local specialist, Liz! She was wonderful to work with. Always responded timely, patiently answered my many questions, was full of helpful information and put together a wonderful itinerary. Our airline made major changes to our flight (mid flight during our first leg) and it was so comforting that Liz was working on all the many things it caused us to need adjusted. Really took the stress out of an already stressful situation. I look forward to working with her on another trip in the future!

Hotel Reviews

Clarion Suites Gateway

Melbourne

We were luck to have a corner room with all windows where we could see the River Walk. In the evening beautiful to look at. Only disadvantage was you can hear some of the street noise.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Reef Retreat

Palm Cove, QLD

Loved the Reef Retreat. Great location and loved the atmosphere.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Adina Apartment Hotel Sydney Surry Hills

Surry Hills, NSW

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Great Barrier Reef Snorkeling Day Trip

Australia

Well run and very organized. Staff was lovely.

Quality of Experience

Guides, Drivers and Staff

Transport

Liz planned a perfect getaway, taking in consideration our timetable and price range. She also encouraged us to try new things like the Sidney Bridgeclimb and River Drift Snorkeling, we're grateful we did it. We'll reach out to Liz again for our next Australian adventure.

Despite we planned to do this trip very late (less than 1 month before the departure), everything was done perfectly: all bookings made in 1 week And targeting exactly what we expected (hotels and activities). The hotels were very comfortable and in a ideal place in each city. We really loved all the activities : excellent guides with a lot of experience, good advices and sense of humor. The only activity we liked less was the barrier reef boat trip because the weather was quite bad but also because it was a “mass “ activity (more than 100 people in the boat). Our best memories will be the biking in Sydney, the magnificent blue mountains, we did by ourselves a walking day starting in Bondy beach and it was great !, in Cairns, we visited the beautiful tropical gardens, and finally in Melbourne, we loved the arcades walk with the guide (despite the rain) and the trip to Philip Island (it was so fantastic to see penguins and wallabies in their natural environment!). Australia was full of surprises even for people like us who live in an exotic country (Thailand) : seeing cacatoès, ibis, perrots and giant bats in the middle of a big city is really unusual ! We loved this mix of nature and modernity.

Hotel Review

PARKROYAL Darling Harbour

Sydney

good location close to Darling harbor and only 30 minutes walking to the Sydney opera. Comfort and very good breakfast.

Authenticity & Character

Unfortunately the hotel is stuck between a road bridge and a massive hotel so the view is really bad

Location

Close to public transportation and Sydney places to visit

Staff

Cleanliness & Comfort

Activity Review

Full Day Blue Mountains Deluxe Day

Sydney

Very difficult to choose the best activity: blue mountains is finally our choice because of the stop to the farm so we could see koala, wallaby and kangaroo very close and then the fantastic views and water falls! It was a perfect day

Quality of Experience

Food

Guides, Drivers and Staff

Transport