Kimkim Trip Reviews for Brazil

4.8
Based on 153 ratings
Read 153 verified reviews by travelers who booked their trip to Brazil on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Beautiful trip of northeastern Brazil
Brazil | Jul 28 - Aug 9, 2023

Thomas
Thomas G.
San Francisco, CA | Reviewed on Aug 22, 2023
Beautiful trip to see some of the northeastern parts of Brazil. Among the highlights were spending the afternoon in the Lençóis Maranhenses National Park and swimming in the lagoons; one of the most jaw-dropping natural wonders we've seen. Also spectacular was watching the sunset congregation of thousands of red guarás in the Delta Do Parnaíba. Our guide in Salvador, Bruno, was particularly informative about the realities of Brazilian life and history and Pedro, our guide in Parnaíba, was... Read more

Beautiful trip to see some of the northeastern parts of Brazil. Among the highlights were spending the afternoon in the Lençóis Maranhenses National Park and swimming in the lagoons; one of the most jaw-dropping natural wonders we've seen. Also spectacular was watching the sunset congregation of thousands of red guarás in the Delta Do Parnaíba.

Our guide in Salvador, Bruno, was particularly informative about the realities of Brazilian life and history and Pedro, our guide in Parnaíba, was playful and entertaining, helping us with our poor Portuguese pronunciation and creating a playlist for us of Brazilian music.

There were a few minor hiccups along the way but Rachel was able to make adjustments and provided a couple extras to ensure we had a trip smooth.

Hotel Reviews
Casa de Santo Antônio Hotel de Charme
Parnaíba - PI,

The Casa de Santo Antônio Hotel de Charme in Parnaíba was a beautiful hotel. It's a converted hospital and school which added to its charm. We only stayed for a night so didn't get to fully experience it, but from what we saw, it was lovely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Porto Preguiças Resort
Barreirinhas - MA,

The resort was quite nice. We didn't have any issues during our stay. The environment was pleasant and the service was up to the mark

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Luzeiros São Luís
São Luís

This was a quick overnight so it was more of a short stay than an experience. It's a corporate-type building and we didn't spend much time there. Though the service was great, I can't give much feedback on the overall environment or amenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Villa Bahia
Salvador

The Hotel Villa Bahia in Salvador was a beautiful place. It's located right in the old part of town among the colonial buildings, which gave it a unique charm. The rooms and the building were gorgeous and the staff was very helpful. However, it was a bit of a ghost town due to the time of year we visited, which detracted from the overall experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Miramar Hotel by Windsor
Rio de Janeiro

Very nice hotel with especially good breakfast buffet in Copacabana and right on the beach. This is more of a large corporate hotel and doesn't really have a lot of character but the staff was friendly and the room very comfortable. The beach view didn't hurt either. It's about a 20 minute walk to neighboring Ipanema where most of the nicer shops and restaurants are and, if I were to do this trip again, would prefer to stay in that area (though there are fewer hotels there).

Authenticity & Character
Location
Right on the famous Copacabana beach.
Staff
Cleanliness & Comfort
Vila Kalango
Jericoacoara

Easily the best place we stayed in Brazil. Lovely rooms with great use of space. Breakfast buffet was excellent and relaxing. If you stay in main hotel area closer to the entrance I'd recommend a 2nd-floor room as the nice wooden floors tend to create a lot of noise.

Authenticity & Character
Location
The hotel is right on the beach with a nice areas for watching the the sunset.
Staff
Very attentive and friendly
Cleanliness & Comfort
Activity Reviews
Full-Day private tour in "Canto de Atins"
Full-Day private tour in "Canto de Atins"
Barreirinhas

This tour was slightly repetitive, especially after the national park tour. It was a bit less interesting. It would have been nice to have some time to explore on our own.

Quality of Experience
Guides, Drivers and Staff
Transport
Sightseeing in the City of Salvador
Sightseeing in the City of Salvador
Salvador

We did some sightseeing in Salvador which was quite enjoyable. The city is beautiful and has a lot to offer.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Private Tour through the Old Rio
Full-Day Private Tour through the Old Rio
Rio de Janeiro

We had a full-day tour in Old Rio which was overall interesting. However, there were moments when the tour guide was following us a bit too closely, especially in the shopping areas. It would have been more comfortable to have some space to explore on our own.

Quality of Experience
Guides, Drivers and Staff
Transport
San Luis - Barreirinhas
San Luis - Barreirinhas
Brazil

Bumpy long ride to get to the Lençóis Maranhenses National Park but, wow, so worth it. Stunning initial views of endless white dunes with blue lagoons nestled in between. You can easily find your own private swimming areas and wander into the sand.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour in the Delta of the Americas
Tour in the Delta of the Americas
Parnaíba

Beautiful trip through the delta on a speedboat to see a variety of birds and crabs. Culminates at sunset with a spectacular congregation of red guarás on a small island. Driving back through delta in near total darkness was oddly calming (if a bit scary). Boat driver was excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Tour of Two Brothers Peak & Vidigal Favela
Half-Day Tour of Two Brothers Peak & Vidigal Favela
Rio de Janeiro

Unique visit into a favela and hike to top of prominent peak overlooking Rio. To start we rode on the backs of motorcycles to get to the top of the favela, where the hike started, and then walked through it on the way down. This is not an easy hike. It's not particularly dangerous but there are some somewhat steep areas and it can take a good hour to get to the top. Bring plenty of water, especially on a hot day, and decent shoes (no flip-flops).

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Sep 01, 2023

Hi Thomas,

Thank you for your kind words,

I'm delighted to hear you enjoyed your trip exploring northeastern Brazil! It's great to know that our guides, Bruno and Pedro, enriched your experience. Your understanding of the minor hiccups along the way is greatly appreciated, and I'm glad we could adapt and enhance your journey. Whenever you're ready for your next adventure, please don't hesitate to reach out. We'd be delighted to assist you in creating more memorable travel memories.

Warm regards,
Rachel

Knowledgeable agent made trip planning easy
Brazil | Jul 19 - Aug 11, 2023

Judy
Judy H.
Rancho Palos Verdes, CA | Reviewed on Aug 18, 2023
Camille coordinated our ambitious plan to see the highlights of Brazil in 24 days. She planned the route, worked out the flights and transfers and found great accommodations We had a marvelous time in Rio, the Amazon Basin, Iguaçu, Salvador and Chapada Diamantina. Maybe the most exciting was the Pantanal where we saw an abundance of wildlife, including jaguars. Raquelle was our excellent guide there. Read more

Camille coordinated our ambitious plan to see the highlights of Brazil in 24 days. She planned the route, worked out the flights and transfers and found great accommodations We had a marvelous time in Rio, the Amazon Basin, Iguaçu, Salvador and Chapada Diamantina. Maybe the most exciting was the Pantanal where we saw an abundance of wildlife, including jaguars. Raquelle was our excellent guide there.

Hotel Review
Pousada Piuval
Pocone

Comfortable rooms, abundant buffet meals and knowledgeable guides on hikes and open van rides through this expansive ranch/eco-lodge where wildlife (emus, capybaras, caimans, monkeys, many birds and the occasional jaguar) mingle with the cattle and horses.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Camille Terra
Camille
Camille Terra
Local specialist in Brazil | Replied on Aug 18, 2023

Hi Judy,
Thank you so much for trusting us to your travel plans in Brazil - it was truly a pleasure working on your amazing trip through our beautiful country!
All the best,
Camille

Great trip and communication
Brazil | Jul 29 - Aug 5, 2023

N
Naveed N.
Houston, TX | Reviewed on Aug 07, 2023
Sara planned a great trip for us. The tour guides were all incredible in both the Amazon and Rio. Lima was our guide in the Amazon and he was very knowledgable and went out of his way to improve the experience every way he could. In Alberto was phenomenal. He knew plenty of history and trivia and also is very well traveled himself, relating other countires to Rio. He also connected us with his son who took us to a playoff soccer game. Incredible experience. Sara's communication was superb. Read more

Sara planned a great trip for us. The tour guides were all incredible in both the Amazon and Rio. Lima was our guide in the Amazon and he was very knowledgable and went out of his way to improve the experience every way he could. In Alberto was phenomenal. He knew plenty of history and trivia and also is very well traveled himself, relating other countires to Rio. He also connected us with his son who took us to a playoff soccer game. Incredible experience. Sara's communication was superb.

Hotel Review
Amazon Turtle Lodge

Everything about the lodge was great except for the initial transfer. There was a several hour wait for the ferry but the guide chose a non ac car (it had ac but they wouldn't turn it on, maybe broken? I asked and they said no). Which in the heat was absolutely miserable. A warning to purchase cold water or something would've helped butac would've been better. Anyways, the lodge itself was great. Delicious food. Great staff. Our guide Lima was amazing. Very knowledgeable. Made us things from the rainforest. Showed us plenty of wildlife. Really had a great time with him.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sara Martinel
Sara
Sara Martinel
Local specialist in Rio de Janeiro | Replied on Aug 07, 2023

Dear Naveed!
I was really excited to read this report of your Brazilian holiday, I'm really happy that our organization has contributed to making this holiday unforgettable and that you had a good time with our trusted guides! Your feedback is essential for us to understand in which direction to go for constant improvement, so I will bring up the question of the transfer without air conditioning so that it doesn't happen again!
I hope to hear from you again in the future if you want to discover other areas of the huge and very interesting Brazil!
Warm greetings from Rio
Sara

Dear Rachel and Team ,Thank you so much for ...
Brazil | Jul 2 - Jul 10, 2023

Sandya
Sandya S.
South Euclid, OH | Reviewed on Jul 11, 2023
Dear Rachel and Team ,
Thank you so much for making our trip to Brazil ( Rio de janeiro, Iguazu and Amazon )such a memorable. We really appreciate all your dedication and hard work you put into make it so easy for us. Our guides were incredible and made the experience much more enjoyable. You did a fantastic job and you definitely know how to take of your clients. You can be sure that we will be recommending your service to family and friends alike.
Sandya and Prasad
Read more

Dear Rachel and Team ,
Thank you so much for making our trip to Brazil ( Rio de janeiro, Iguazu and Amazon )such a memorable. We really appreciate all your dedication and hard work you put into make it so easy for us. Our guides were incredible and made the experience much more enjoyable. You did a fantastic job and you definitely know how to take of your clients. You can be sure that we will be recommending your service to family and friends alike.
Sandya and Prasad

Hotel Reviews
Hotel Bogari
Foz do Iguaçu - PR
Windsor Martinique Copacabana
Copacabana, Rio de Janeiro
Hotel Saint Paul
Manaus - AM
Amazon Eco Park Jungle Lodge
Manaus
Activity Reviews
Nocturnal tour with animal spotting
Nocturnal tour with animal spotting
The Amazon

We did not participate . We are unable to rate

Forest of the Monkeys
Forest of the Monkeys
The Amazon
Jungle Walk
Jungle Walk
The Amazon
Visit to the native's house
Visit to the native's house
The Amazon
Meeting of the Waters
Meeting of the Waters
The Amazon
Transport
Iguaçu Falls - Brazilian Side
Iguaçu Falls - Brazilian Side
Foz do Iguaçu
Iguaçu Falls - Argentinean side
Iguaçu Falls - Argentinean side
Foz do Iguaçu
Christ the Redeemer & Sugar Loaf Mountain
Christ the Redeemer & Sugar Loaf Mountain
Rio de Janeiro
Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Jul 12, 2023

Hi Sandya & Prasad!

I'm glad you enjoyed your trip to Brazil. :)

Thank you for the feedback!

Great trip with a great help from knowledgable guides.
Brazil | Jun 30 - Jul 8, 2023

M
Maria V.
San Carlos, CA | Reviewed on Jul 11, 2023
We had a wonderful trip to Brazil! Chadya and Rachel helped me tremendously from the beginning to an end to plan this trip. They helped me with all the logistics and had great suggestions. There was a couple hiccups here and there and they were available right away to fix any problems that we had. It was nice to have the assurance that I could always rely on them if we ran into a problem. Highly recommend to use them for your next trip to Brazil! It will make your life much much easier and... Read more

We had a wonderful trip to Brazil! Chadya and Rachel helped me tremendously from the beginning to an end to plan this trip. They helped me with all the logistics and had great suggestions. There was a couple hiccups here and there and they were available right away to fix any problems that we had. It was nice to have the assurance that I could always rely on them if we ran into a problem. Highly recommend to use them for your next trip to Brazil! It will make your life much much easier and more enjoyable.

Hotel Reviews
Amazon Tupana Lodge
Manaus
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Double Tree by Hilton Foz do Iguaçu
Foz do Iguaçu
Miramar Hotel by Windsor
Rio de Janeiro
Hotel Saint Paul
Manaus - AM
Local specialist: Chadya Ricardo
C
Chadya Ricardo
Local specialist in São Paulo | Replied on Jul 11, 2023

Hi Maria,

We appreciate your confidence in us handling your travel plans and your kind feedback. It was a pleasure working with you and I am glad that we were able to fulfill your requirements and make your trip a memorable one. Thank you again for choosing to explore new destinations in Brazil with us, and we hope to have the chance to serve you again in the future.

Kind Regards,
Chadya

Wonderful, stress-free vacation in Brazil!
Brazil | Jun 29 - Jul 8, 2023

Kelvin
Kelvin V.
McKinleyville, CA | Reviewed on Jul 11, 2023
We had a hugely successful and wonderful trip to Brazil with lots of help with Lia. We had an entirely customized itinerary to see high points including main sights in Rio de Janeiro, Iguazu Falls, and in the wildlife area of Pantanal. Our pick-ups, transfers, were all prompt, and we have very little wasted time due to using a tour company and small group tours (some private). We had real-time communication about add-on tours at the end of our trip and very prompt, knowledgeable local... Read more

We had a hugely successful and wonderful trip to Brazil with lots of help with Lia. We had an entirely customized itinerary to see high points including main sights in Rio de Janeiro, Iguazu Falls, and in the wildlife area of Pantanal. Our pick-ups, transfers, were all prompt, and we have very little wasted time due to using a tour company and small group tours (some private). We had real-time communication about add-on tours at the end of our trip and very prompt, knowledgeable local guides in Brazil. Accommodations were excellent (especially Ipanema Inn in Rio) and I would highly recommend using KimKim for customizable tours to maximize sightseeing and for stress-free travel.

Hotel Reviews
UeSo Pantanal Lodge

Incredible, small guesthouse in the heart of Pantanal. Local food prepared by local staff was fresh and prompt. Room with A/C was extremely comfortable, with mosquito nets provided. Staff was kind, courteous, and accommodating. Would highly recommend a stay here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Pietro Angelo
Foz do Iguaçu - PR
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ipanema Inn
Rio de Janeiro

Wonderful service, including on arrival. Prime location, one block from Ipanema Beach, and great access to local restaurants and shops. Room had A/C and was extremely comfortable, with hotel-provided toiletries, bidet, and very clean bathroom. Wonderful amenities including free bike rental for biking around town and nearby Lagoa and included a la carte gourmet breakfast. Restaurant on site with Happy Hour was a plus.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tijuca Forest and Botanic Garden private tour
Tijuca Forest and Botanic Garden private tour
Rio de Janeiro

Wonderful trip to Tijuca, stopping at main vistas and high points. Enjoyed the botanical gardens but the forest more.

Quality of Experience
Guides, Drivers and Staff
Transport
Bye bye Pantanal
Bye bye Pantanal
North Pantanal

Morning Torre walk was calm but nothing exciting.

Quality of Experience
Food
included a bonus lunch prior to departure. Incredible food at UeSo lodge.
Guides, Drivers and Staff
Transport
We were getting a bit nervous about timing of airport transfer, waiting for other guests
Jaguar Safari
Jaguar Safari
Brazil

Perhaps the highlight of our time in Brazil! A full day of driving and boat safari to see the big cats! Incredible guides, and close-up photos. Not to miss!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
North Pantanal
North Pantanal
North Pantanal

Horse safari was interesting.

Quality of Experience
Food
Amazing breakfast and lunch provided by UeSo lodge.
Guides, Drivers and Staff
Transport
Welcome to North Pantanal
Welcome to North Pantanal
North Pantanal

Prompt pick- up and sighting of animals along the Transpantaneira.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Argentinian Side Falls Tour regular
Argentinian Side Falls Tour regular
Foz do Iguaçu

Incredible day seeing the falls via private car/tour. Guide, Fouad, was very knowledgeable about the pacing of the walk and high points. He also accommodated an add-on trip to see Paraguay!

Quality of Experience
Food
Our itinerary reported lunch was included in our day trip but guide told us we were "on our own" expense.
Guides, Drivers and Staff
Transport
Parque das Aves - Birds park
Parque das Aves - Birds park
Foz do Iguaçu

Was a nice park but would skip if allows more time (at least 3 hours) at the Falls!

Quality of Experience
Guides, Drivers and Staff
Transport
Brazilian Side Falls Tour regular
Brazilian Side Falls Tour regular
Foz do Iguaçu

Incredible viewing experience of the falls and experienced guide, Fouad. Our day seeing the Brazilian side falls from the walkway was rushed due to the plane's (on-time) arrival time, trip to Parque das Aves, and the (optional but which was encouraged) boat tour. We had less than 2 hours at the park, which was not enough time.

Quality of Experience
Guides, Drivers and Staff
Transport
Prompt pick-up.
One day in Rio regular tour
One day in Rio regular tour
Rio de Janeiro

Loved hitting the high points of Rio in this well-planned tour. A bit disappointed to not see Christ the Redeemer during morning sun (was saved until afternoon, when weather was very foggy). A good amount waiting for pick-ups and for other guests. Wish that drinks (even just water) could have been included with the included lunch meal (which wasn't until after 3 p.m.)

Quality of Experience
Food
Include beverages (even if just water!)
Guides, Drivers and Staff
Transport
Local specialist: Lia Casco

Rio-Falls_Amazon 2022 (November)
Brazil | Nov 15 - Nov 23, 2022

S
S V.
Aurora, IL | Reviewed on Jul 10, 2023
This was the 1st time that we booked our trip with kimkim. I was bit skeptical initially since I never heard of them before.
I worked with Rachel (Sao Paulo) to plan our entire trip that included visit to Rio, Iguazu falls and Amazon.
It was such a pleasant experience to plan the trip with Rachel. She is fluent in English, and she was always pleasant regardless of the numbers of the changes that were requested. Everything was planned without any hiccups. All the hotel accommodation... Read more

This was the 1st time that we booked our trip with kimkim. I was bit skeptical initially since I never heard of them before.
I worked with Rachel (Sao Paulo) to plan our entire trip that included visit to Rio, Iguazu falls and Amazon.

It was such a pleasant experience to plan the trip with Rachel. She is fluent in English, and she was always pleasant regardless of the numbers of the changes that were requested. Everything was planned without any hiccups. All the hotel accommodation and lodging were to our satisfaction. All the tour guides were excellent.

She even accommodated our last-minute request to include the visit to Iguazu falls, handled luggage issues when going to Amazon and was very accommodating with request to visit Christ second time since the 1st time was completed washed out due to heavy rain. She went above and beyond. I'm greatly appreciative. She wanted us to leave with a such a wonderful memory. We did, Rachel. THANK YOU!!!!

I highly recommend kimkim for your next trip.

Hotel Reviews
Amazon Tupana Lodge
Manaus
Authenticity & Character
Such a unique place
Location
excellent Location
Staff
excellent staff
Cleanliness & Comfort
excellent, staff, cleaniness and food
Hotel Saint Paul
Manaus - AM
Authenticity & Character
Location
Cleanliness & Comfort
Hotel Bogari
Foz do Iguaçu - PR
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arena Leme Hotel
Rio de Janeiro
Authenticity & Character
Location
across the beach; all the amenities
Staff
Cleanliness & Comfort
Activity Reviews
Canoeing in the Amazon and overnight in the jungle
Canoeing in the Amazon and overnight in the jungle
The Amazon
Quality of Experience
Guides, Drivers and Staff
Transport
Cayman Spotting
Cayman Spotting
The Amazon
Quality of Experience
Guides, Drivers and Staff
Transport
Iguaçu Falls - Brazilian Side
Iguaçu Falls - Brazilian Side
Foz do Iguaçu
Quality of Experience
Guides, Drivers and Staff
Transport
Christ the Redeemer & Sugar Loaf Mountain
Christ the Redeemer & Sugar Loaf Mountain
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Iguaçu Falls - Argentinean side
Iguaçu Falls - Argentinean side
Foz do Iguaçu
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Aug 02, 2023

Thank you for your wonderful review! We're delighted that planning your trip with us was a pleasant experience. It's wonderful to know that everything was well-organized and that you enjoyed the accommodations, tours, and guides. Making your trip memorable was our goal, and we're thrilled we achieved it. Your kind recommendation means a lot to us, and we can't wait to assist you with more incredible adventures in Brazil.

Perfect mix for our Brazil adventure!
Brazil | Jun 23 - Jul 3, 2023

Todd
Todd S.
Atlanta, GA | Reviewed on Jul 06, 2023
Amazon Tupana lodge was incredible - Carlos was incredible, and the scenery, excursions, and just hanging out at the lodge was relaxing. Saw monkeys, a tapir, and of course Blue the macaw that hangs around on site. Sunrise and sunset were beautiful!
Foz do Iguaçu was better than we could ever have imagined. Rainbows, waterfalls, and the boat ride into the falls from the Argentina side was so much fun! Pictures will never do it justice!
Rio was fun as well, Alex our guide was amazing...
Read more

Amazon Tupana lodge was incredible - Carlos was incredible, and the scenery, excursions, and just hanging out at the lodge was relaxing. Saw monkeys, a tapir, and of course Blue the macaw that hangs around on site. Sunrise and sunset were beautiful!
Foz do Iguaçu was better than we could ever have imagined. Rainbows, waterfalls, and the boat ride into the falls from the Argentina side was so much fun! Pictures will never do it justice!
Rio was fun as well, Alex our guide was amazing and did an excellent job. He also set us up for the day after, and recommended perfect places on the beach! Great trip all around, the travel was acceptable (we wanted to do lots of things so crammed in late nights) with no delays and easy to get around.
Rachel was wonderful, responsive, and always on top of our tickets and itinerary. Great planning and definitely will share this trip with others!

Hotel Review
Amazon Tupana Lodge
Manaus

Remote, intimate, and great chance to enjoy nature! Everyone was friendly, helpful, and went out of their way to ensure we had a wonderful time. The rooms were neat and clean, food was amazing, and the staff always helpful no matter what you required! Saw lots of animals, the trips on the river were beautiful and amazing! Even the night in the jungle was great with the hammock and mosquito net!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Aug 02, 2023

Hi Todd, Thank you for the wonderful review! We're thrilled you had an incredible time at Amazon Tupana Lodge and enjoyed the scenic excursions. Your experience in Foz do Iguaçu and Rio sounds amazing too. We're grateful for your kind words and looking forward to assisting you with more adventures in Brazil in the future!

Rachel planned the most amazing honeymoon trip for us in Brazil
Brazil | May 24 - Jun 9, 2023

Manitha
Manitha A.
United Kingdom | Reviewed on Jun 14, 2023
We had the most wonderful time in Brazil and Rachel from KimKim did an incredible job designing, organizing and arranging our personalized honeymoon. This is the first time we used a travel agency and we got everything we asked for from the trip and within budget!
In Rio, our local guide Luis was wonderful and friendly. He was super thoughtful and even bought us a Brazilian drink we wanted to try. The trip to the Amazon was our highlight, spending some days in the lodge built into the...
Read more

We had the most wonderful time in Brazil and Rachel from KimKim did an incredible job designing, organizing and arranging our personalized honeymoon. This is the first time we used a travel agency and we got everything we asked for from the trip and within budget!
In Rio, our local guide Luis was wonderful and friendly. He was super thoughtful and even bought us a Brazilian drink we wanted to try. The trip to the Amazon was our highlight, spending some days in the lodge built into the jungle was breathtaking. Our guide Jojo spoke amazing English and took us on boat rides. In Foz do Igaszu, we saw the waterfalls from the Argentinan and Brazilian side. Lordes, our guide, was very friendly. We then spent a few days with our friends, which Rachel built into our itinerary. After that we flew to São Luís, from where we were picked up to visit the Lencois Maranhenses for a couple of days. The pousada where we stayed was the best and the guide, Josiel, was great. From there, we went back to Rio and had Luis, the same guide, picking us up.
We had an unforgettable holiday - Rachel was always available when we had questions and checked us into our internal flights. From the moment we decided to have the trip arranged and reached out to Rachel to the time we landed back in the UK, this trip has been brilliantly organized and we cannot recommended Rachel and her tours enough!

Hotel Reviews
Amazon Tupana Lodge
Manaus

The trip to the Amazon was our highlight and the set up of Tupana Lodge and the friendliness of the staff were incredible.

Authenticity & Character
Location
Built into the jungle, the set up was great
Staff
Especially Jojo our guide spoke amazing English
Cleanliness & Comfort
Pousada Encantes do Nordeste
Barreirinhas

This was our favorite place of all to stay. The set up was lovely and thoughtful, the room was very clean and there was much choice for breakfast.

Authenticity & Character
The thoughtful set up and character
Location
Staff
Cleanliness & Comfort
Very clean rooms
Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Aug 02, 2023

Hi Manitha, we truly appreciate your fantastic review! We're overjoyed that your honeymoon in Brazil was an unforgettable experience. Being a part of your journey was a pleasure, and we can't wait to assist you with more adventures in the future. Wishing you safe travels and countless cherished memories ahead!

overall good but with some issues experienced
Brazil | May 19 - May 28, 2023

C
chrisha m.
Canada | Reviewed on May 31, 2023
Rio:
positive:
Daria was excellent in responding to messages.
itinerary was good. Guide was good for us and guide let us enjoy the sites without any time restriction.
Negative:
2 last minute issues with itinerary.
1) show in rio we wanted to see was not available on Tuesdays in May but we were taken to the show and then only we were told there was no show so our much anticipated evening and show became disappointment. they did arrange some other activity free but still one evening is...
Read more

Rio:
positive:
Daria was excellent in responding to messages.
itinerary was good. Guide was good for us and guide let us enjoy the sites without any time restriction.
Negative:
2 last minute issues with itinerary.
1) show in rio we wanted to see was not available on Tuesdays in May but we were taken to the show and then only we were told there was no show so our much anticipated evening and show became disappointment. they did arrange some other activity free but still one evening is ruined
2) another day, coffee farm visit was re arranged day before to evening from morning. this caused us to cancel our original plan in the evening,

Iguzu falls:

Excellent Guide: Luis was amazing . all went well with the plan

Hotel Reviews
Arena Copacabana Hotel
Rio de Janeiro

Hotel in excellent location. Breakfast and restaurant food was good. Need renovation of washroom

Authenticity & Character
Location
Staff
Cleanliness & Comfort
JL Hotel by Bourbon
Foz do Iguacu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Argentinian Side Falls Tour regular
Argentinian Side Falls Tour regular
Foz do Iguaçu
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Parque das Aves - Birds park
Parque das Aves - Birds park
Foz do Iguaçu
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Brazilian Side Falls Tour regular
Brazilian Side Falls Tour regular
Foz do Iguaçu
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Favela Tour private tour
Favela Tour private tour
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Visit to a historic coffee farm
Visit to a historic coffee farm
Rio de Janeiro

good experience if you haven't seen any coffee farm or small towns. but it is a long drive almost 2,5 hrs one way. not sure it is worth the experience

Quality of Experience
Guides, Drivers and Staff
Transport
Tijuca Forest and Botanic Garden private tour
Tijuca Forest and Botanic Garden private tour
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Sugarloaf, Santa Teresa and old Rio
Sugarloaf, Santa Teresa and old Rio
Rio de Janeiro
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Christ the Redeemer & city tour private tour
Christ the Redeemer & city tour private tour
Rio de Janeiro
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Churrascaria Carretão do Lido
Churrascaria Carretão do Lido
Rio de Janeiro
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Daria Beretta
Daria
Daria Beretta
Local specialist in Rio de Janeiro | Replied on Jun 14, 2023
Hi Chrisha!
First of all, I apologize again for the problem that occurred with the show. Regarding the coffee farm, unfortunately, we too were informed at the last minute of the need to change the schedule. As soon as they wrote to us we got in touch with you. We could have offered an alternative if you had told us that you had a commitment in the evening. I am truly sorry that you had to change your schedule for the evening.
However, I am glad that in spite of these 2 problems you enjoyed... Read more

Hi Chrisha!
First of all, I apologize again for the problem that occurred with the show. Regarding the coffee farm, unfortunately, we too were informed at the last minute of the need to change the schedule. As soon as they wrote to us we got in touch with you. We could have offered an alternative if you had told us that you had a commitment in the evening. I am truly sorry that you had to change your schedule for the evening.

However, I am glad that in spite of these 2 problems you enjoyed the trip and enjoyed Rio and Iguazu Falls.

Thank you for your feedback and for taking the time to write a review.

Best,
Daria

Great Experience Overall. A few small improvements for the perfect trip
Brazil | Apr 28 - May 2, 2023

Duane
Duane S.
United Kingdom | Reviewed on May 08, 2023
We chose to book our trip with KimKim following a recommendation from a friend. Overall the trip was amazing and we had a great time following the "Route of Emotions" in northern Brazil. I would highly recommend the tour to anyone wanting to see a different side to Brazil, compared with the usual Rio/Iguazu routes. Booking the trip Rachel provided quick feedback and was able to cater to our various requests. Communication at this point was very strong and everything we needed to do was... Read more

We chose to book our trip with KimKim following a recommendation from a friend. Overall the trip was amazing and we had a great time following the "Route of Emotions" in northern Brazil. I would highly recommend the tour to anyone wanting to see a different side to Brazil, compared with the usual Rio/Iguazu routes.

Booking the trip Rachel provided quick feedback and was able to cater to our various requests. Communication at this point was very strong and everything we needed to do was clear. You have access to a whatsapp number for any questions once you land at your destination.

We travelled from Barreirinhas to Parnaiba, and then onto Jericoacoara, with two different guides for each part of the trip. Our guide from Barreirinhas around the dunes and local areas was Josiel who was lovely and helpful with any questions we had. I would say he acted more as "translator" than guide (reactive vs proactive) but if you are an English speaker on this type of tour, a service such as this is essential to get by in the region.

We were picked up by Jonas, who was our amazing driver all the way through to Jeri. In Parnaiba, Francisco joined us as we took a tour to see the Guara in the river delta. Francisco was amazing, explaining in great detail to us about the region, its wildlife, food and culture. One of the best guides we have ever had for a tour!

We then moved onto Jeri (with some great recommendations from Francisco) and concluded our trip. We loved the whole experience!

One feedback point for improvement - it would have been great to have a daily update message over the WhatsApp channel to avoid confusion. As English speakers some things were unclear e.g. We were surprised when our guide got into the car on the side of the road in Parnaiba, as the driver didn't speak English he hadn't let us know about it, which was a shock to meet a new person unannounced. Small things like this could have been covered by a WhatsApp in the morning.

Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Aug 02, 2023
Hi Duane, Thank you for your amazing review! We're thrilled that you had a fantastic trip along the "Route of Emotions" in northern Brazil. I appreciate your kind words and glad that you had positive experiences with our guides. Your feedback about daily updates on WhatsApp is valuable, and we apologize for any confusion. We'll take this into account and work on improving our communication to ensure a smoother experience for future travelers. Once again, thank you for recommending our... Read more

Hi Duane, Thank you for your amazing review! We're thrilled that you had a fantastic trip along the "Route of Emotions" in northern Brazil. I appreciate your kind words and glad that you had positive experiences with our guides.

Your feedback about daily updates on WhatsApp is valuable, and we apologize for any confusion. We'll take this into account and work on improving our communication to ensure a smoother experience for future travelers.

Once again, thank you for recommending our services. If you plan to explore more destinations in the future, we'd love to assist you with another incredible adventure in Brazil!

Brazil: Exceeded Expectations.
Brazil | Mar 19 - Mar 30, 2023

A
Angela C.
Canada | Reviewed on Apr 06, 2023
All our guides were excellent and very knowledgeable.
All the airport pick ups and transfers went very smoothly as did the tours.
We were very happy with our itinerary and any concerns we had about having to take internal flights were not justified. The country is just so huge that there weren't any other viable options and it was definitely worth it.
All the hotels were very comfortable and everyone we encountered couldn't have been nicer.
Read more

All our guides were excellent and very knowledgeable.
All the airport pick ups and transfers went very smoothly as did the tours.
We were very happy with our itinerary and any concerns we had about having to take internal flights were not justified. The country is just so huge that there weren't any other viable options and it was definitely worth it.
All the hotels were very comfortable and everyone we encountered couldn't have been nicer.

Hotel Reviews
Pousada do Principe
Paraty

beautiful hotel with lovely communal spaces and pool. great location just a few minutes walk from the old town. Rooms at the from suffer a bit from street noise, so try and get a room around the pool. Breakfast was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada Aguapé
Aquidauana

located about 70 km down a dirt road, you are surrounded by farmland and wetland. it is beautiful and teeming with wildlife. The hotel is very comfortable and welcoming, the food is great. If you are lucky enough to be there on a Saturday night there is a live band and Parilla. Activities are very well organised.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada Olho d'Agua
Bonito

Lovely peaceful hotel with wildlife all around. You stay in a bungalow in the grounds and we often had monkeys in the trees around us. Very friendly, helpful staff. The restaurant food was very good, we had dinner there one evening, and the included breakfast was varied and tasty. It is located outside the town, which means you are surrounded by nature and it's quiet but you will need to get a taxi to get to Bonito (not at all expensive)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Águas do Iguaçu Hotel
Foz do Iguaçu

Very clean and comfortable. Good location with a choice of restaurants nearby. Included breakfast had a good selection. Swimming pool was a nice spot to relax at the end of the day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Jeep Tour Regular
Jeep Tour Regular
Paraty

If we hadn't already been to Iguassu and Bonito these falls would have been quite impressive! Learning about and tasting Cachaca was great. Sliding on the natural waterslide was great fun, definitely recommend doing this.

Quality of Experience
Guides, Drivers and Staff
Transport
Regular Boat Tour around Paraty Bay
Regular Boat Tour around Paraty Bay
Paraty

Comfortable boat and friendly staff. Multiple stops at beaches and to swim. Follows a common path with many other boats but seems to be well organised sonly 1 or 2 boats are at the same place at the same time. Certainly gave a nice overview of the surrounding beaches. Definitely take your own lunch. Whilst the manioc fries were great the rest of the food was terrible.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
South Pantanal
South Pantanal
South Pantanal

We did a boat trip, jeep safari, walking tour, horse ride and night safari. We saw the most amazing wildlife including armadillos, capybaras, toucans, egrets, cockatoos and a giant anteater.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boca da Onça
Boca da Onça
Bonito MS

Beautiful location. Lovely hike through the jungle and the waterfalls are just spectacular

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Buraco das Araras and Rio da Prata snorkeling
Buraco das Araras and Rio da Prata snorkeling
Bonito MS

Really fun activity. Like swimming in an aquarium

Quality of Experience
Guides, Drivers and Staff
Transport
Argentinian Side Falls Tour regular
Argentinian Side Falls Tour regular
Foz do Iguaçu

It was just fantastic. Lunch here was also one of the best meals we had!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Parque das Aves - Birds park
Parque das Aves - Birds park
Foz do Iguaçu

Very interesting and lovely to see the birds up close. They are doing great conservation work

Quality of Experience
Guides, Drivers and Staff
Transport
Macuco Safari
Macuco Safari
Foz do Iguaçu

Being on a boat at the bottom of the falls was fantastic but this safari seemed to be very focused on selling you photos that they'd taken. There was no option to swim (as was in our itinerary description), we only were taken to one set of falls and they pulled up at the side of the river and spent about 5 minutes taking Photos of the groups on the boats. The small boat also meant that from most seats you had no view up the river, all you could see was the bow of the boat and the worker who was taking photos. Being driven into the water of the falls however was a LOT of fun. The boat from the Argentinian side seemed to be better, it went to 2-3 sets of falls and also drove into the water. So, if your itinerary allows, this would be better.

Quality of Experience
Guides, Drivers and Staff
Transport
Brazilian Side Falls Tour regular
Brazilian Side Falls Tour regular
Foz do Iguaçu

The falls are amazing from both sides. Saw lots of coatis here.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Daria Beretta
Daria
Daria Beretta
Local specialist in Rio de Janeiro | Replied on Apr 07, 2023

Hi Angela,

Thank you for your feedback! I am very glad to hear that you had a great trip. It was a pleasure to have you and your family here in Brazil, and we hope to welcome you again to discover new destinations!

Best,
Daria

It was so easy and lovely working with Rachel...
Brazil | Mar 13 - Mar 22, 2023

Mackensie
Mackensie U.
Borough Park, NY | Reviewed on Mar 29, 2023
It was so easy and lovely working with Rachel especially when we had a missed connection late at night and having to rearrange travel plans. Our favorite day in Rio was because of Vincent the tour guide operator where we walked around together in Santa Teresa & Faevla. The hotels Rachel picked for us in Rio & Amazon were also amazing (and Santa Teresa Gallery hotel had such good food at their restaurant). I would definitely come back and use Rachel again and recommend to friends. Read more

It was so easy and lovely working with Rachel especially when we had a missed connection late at night and having to rearrange travel plans. Our favorite day in Rio was because of Vincent the tour guide operator where we walked around together in Santa Teresa & Faevla. The hotels Rachel picked for us in Rio & Amazon were also amazing (and Santa Teresa Gallery hotel had such good food at their restaurant). I would definitely come back and use Rachel again and recommend to friends.

Hotel Reviews
Anavilhanas Jungle Lodge
Manaus
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Amazônia
Manaus
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Santa Teresa Hotel RJ - MGallery
Rio de Janeiro
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The pool scene and the food quality at the restaurant were so good and made our stay so enjoyable
Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Aug 02, 2023

Thank you for the lovely review! We're thrilled you had a great experience planning your trip with us and enjoyed your time in Rio and the Amazon. We appreciate your recommendation and look forward to welcoming you back for more unforgettable adventures in the future!

Brasil.
Brazil | Feb 8 - Feb 21, 2023

Priscilla
Priscilla R.
the Netherlands | Reviewed on Mar 12, 2023

Brasil was very well organized and also the connection with our combined trip to colombia was good communicated with their office in Colombia. They gave solid feedback on idead which were not possible with reason. They orginazed all the highlights from brazil and made the last minute impossible tours, possible. We really got a great stay in brazil and felt safe everywhere. Such a beautiful country.

Local specialist: Chadya Ricardo
C
Chadya Ricardo
Local specialist in São Paulo | Replied on Mar 14, 2023

Hi Priscilla,

Thank you for your feedback and for taking the time to write a review. I am very glad to hear that you had a great trip. It was a pleasure to have you and Nena here in Brazil, and we hope to welcome you again to discover new destinations :)

Best,
Chadya

Brazil continued - The Amazon
Brazil | Jan 2 - Jan 6, 2023

Alison
Alison B.
France | Reviewed on Mar 03, 2023

This was part of the same trip reviewed above. It was excellent - again Rachel's help was invaluable, she was always available to answer our questions. Our guide at the Amazon Tupana Lodge Dio was outstanding. A highly recommended trip

Local specialist: Rachel Vita

Trip to Brazil
Brazil | Jan 10 - Jan 16, 2023

Alison
Alison B.
France | Reviewed on Mar 03, 2023

We had a great trip thanks to the help we received from Rachel. She was always professional, very helpful, easy to contact and, following our requests, she put together a memorable trip for us. We highly recommend the service we received from KimKim and Rachel and are looking forward to using the knowledge local agents can provide through KimKim for our next trip.

Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Aug 02, 2023

Hi Alison, Thank you so much for your kind review! I am delighted to hear that you had a great experience planning your trip with us and that you enjoyed your time in Rio and the Amazon. We're glad that Dio, the guide at the Amazon Tupana Lodge, provided an outstanding experience. Your recommendation means a lot to us, and we're excited to have the opportunity to welcome you back for more unforgettable adventures in the future. Until then, safe travels and many more incredible journeys ahead!

Our fantastic visit to Brazil
Brazil | Jan 8 - Jan 14, 2023

Arti
Arti N.
The Colony, TX | Reviewed on Feb 09, 2023
My daughter and I decided to visit Brazil in January. I heard about Kimkim from my neighbor and decided to use them. Being two women traveling by ourselves it seemed like an ideal choice. After answering some questions on a very user friendly website we were put in touch with Daria our trip designer. I cannot say enough good things about her. She gave great recommendations to visit 3 places in Brazil and use our 7 days/6 nights wisely. Every detail including pick ups and drops off to airports... Read more

My daughter and I decided to visit Brazil in January. I heard about Kimkim from my neighbor and decided to use them. Being two women traveling by ourselves it seemed like an ideal choice. After answering some questions on a very user friendly website we were put in touch with Daria our trip designer. I cannot say enough good things about her. She gave great recommendations to visit 3 places in Brazil and use our 7 days/6 nights wisely. Every detail including pick ups and drops off to airports were planned and we felt very safe and all transfers went very smoothly. We visited Rio de Janeiro first where over 2 days we saw all the important sights leisurely in private tours where only my daughter and I were with the tour guide. The tour guides picked us up at the hotel, took us through leisurely to visit the right amount of sites for half a day leaving us half a day to explore on our own. Rio was beautiful, the liveliness of Copacabana, the majestic views of Christ the Redeemer, the Birds Eye views from Sugar loaf, the artistic Selaron steps and quaint district of St Theresa were all awesome. From there we boarded a flight to Iguazu to see the majestic Iguazu Falls. The falls go as far as the eye can see. We took a boat tour recommended by Daria which takes you right under the Falls. It was exhilarating! We had time to see the Falls from the Brazilian and Argentinian sides. After that we flew to Rio and directly had a taxi take us to Paraty, a village settled by Portuguese in 1600s and it has the original cobblestone streets. This was a recommendation by Daria because I wanted to see a colonial town. It is situated beautifully with the bay on one side and the forest on the other. We enjoyed the walking tour of the serene village in the morning and the bustling streets in the evening. We took a boat out to the bay and the captain stopped at various islands for us to snorkel, sunbathe, lunch! It was a big highlight of our entire trip. I’m so glad Daria suggested this village as it’s not on a traditional itinerary. The food and drinks and the people were also wonderful! Daria and kimkim get 5 stars and more if we could do that!

Hotel Reviews
Pousada Porto Imperial
Paraty

Beautiful quaint, historic, clean and comfortable hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wyndham Foz do Iguaçu
Foz do Iguacu

We had a comfortable stay at the hotel. Food, staff and location were great for our visit to the Falls.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arena Leme Hotel
Rio de Janeiro

Beautifully located on the quiet part of Copacabana! Wonderful food, beds and showers. We had a great stay.

Authenticity & Character
Location
Right by Copacabana
Staff
Cleanliness & Comfort
Activity Reviews
Jeep Tour Regular
Jeep Tour Regular
Paraty
Quality of Experience
Guides, Drivers and Staff
Transport
Private Boat Tour around Paraty Bay
Private Boat Tour around Paraty Bay
Paraty
Quality of Experience
Guides, Drivers and Staff
Transport
Walking Tour of Paraty
Walking Tour of Paraty
Paraty
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sugarloaf, Santa Teresa and old Rio
Sugarloaf, Santa Teresa and old Rio
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Argentinian Side Falls Tour regular
Argentinian Side Falls Tour regular
Foz do Iguaçu
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Christ the Redeemer & city tour private tour
Christ the Redeemer & city tour private tour
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Brazilian Side Falls Tour regular
Brazilian Side Falls Tour regular
Foz do Iguaçu
Quality of Experience
Guides, Drivers and Staff
Transport
Gran Aventura
Gran Aventura
Foz do Iguaçu
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Daria Beretta
Daria
Daria Beretta
Local specialist in Rio de Janeiro | Replied on Feb 10, 2023

Hi Arti! Thank you for your detailed review. I'm speechless :-D
I'm really glad you liked Brazil and if one day you want to come back to visit other parts of this huge country I'll be delighted to assist you again.

Sunny greetings,
Daria

Disappointing
Brazil | Dec 24 - Dec 30, 2022

S
Stephanie S.
Zanesville, OH | Reviewed on Feb 09, 2023

Trip was overbooked and very exhausting. Communication was lacking. Most of our trip was spent in airports. No accountability taken

Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Mar 06, 2023
1) The itinerary sent to Stephanie included Manaus, the Amazon, Salvador, and São Paulo, although we recommended another itinerary (Rio de Janeiro, Foz do Iguaçu, and Ilha Grande), taking into account the travel dates and the fact that this would be their first trip to Brazil. Also, despite having been recommended international flights arriving in Manaus and departing from Salvador, they purchased international flights arriving in and departing from São Paulo, which resulted in the need to... Read more

1) The itinerary sent to Stephanie included Manaus, the Amazon, Salvador, and São Paulo, although we recommended another itinerary (Rio de Janeiro, Foz do Iguaçu, and Ilha Grande), taking into account the travel dates and the fact that this would be their first trip to Brazil.

Also, despite having been recommended international flights arriving in Manaus and departing from Salvador, they purchased international flights arriving in and departing from São Paulo, which resulted in the need to purchase two other flights: São Paulo to Manaus and Salvador to São Paulo.

2) Stephanie was unaware of the need to present a Covid-19 vaccination certificate or to take the PCR test to enter Brazil and had to take a last-minute test at the airport for USD 750.00 which was fully refunded as proof of good faith on our part.

3) On 12/23 I informed our emergency phone number so that Stephanie could contact us whenever needed since during the holidays access to e-mails would be more restricted, and because we always make sure that the traveler feels secure in being able to contact us whenever they need, at any time, a fact praised in other comments on kimkim’s platform.

4) Stephanie arrived in Manaus on 12/24 and one of our drivers was ready to welcome them at the airport with an appropriate sign with her name on it, but when they arrived, they did not look for anyone and took a taxi to the hotel, even though the information that they would have a driver upon arrival was on her trip plan.

The end-of-the-year parties (Dec. 24, Dec. 25, Dec. 31) are traditional in Brazil and families and friends prepare for Christmas and the arrival of the new year. As we were preparing for Christmas dinner, we did not see the message that Stephanie had sent on kimkim’s platform and, even though she had our number, she did not call. I only found out about the situation because the driver called me saying that they had not arrived yet (we are always in contact with the drivers/guides to follow up with the client during the whole trip). That's when I realized she had sent a message through the platform. I apologized for the mismatch (although we are not responsible, since the transfer information was in the trip plan, and we offered the service just as she had contracted).

As soon as she arrived at the hotel in Manaus, Stephanie sent me a message on WhatsApp saying they were very hungry. I told her to talk to the receptionist so she could recommend restaurants. Strangely, she said she could not communicate with the receptionist, who spoke her language (English). I took it upon myself to help her, in the middle of the night on the 24th.
That’s when she started to complain, saying she had not eaten all day and that they had to run to catch the flight from São Paulo to Manaus, which seemed strange to me since they had a 4-hour stopover, and that even during the flights food and drinks are offered for purchase.

I made a reservation at a restaurant in another hotel, since on the 24th many establishments close to enjoy Christmas eve, as in many other countries. However, she didn't want to wait. I told her the only fast option would be fast food. She accepted.

While looking for food, Stephanie took the opportunity to ask about breakfast the next day, since she had a transfer scheduled for 7 am to the Amazon jungle. I told her she would have time to have breakfast, which started at 6 am. She said the receptionist told her on the 25th there would be no breakfast because it was Christmas. It seemed strange because I am not aware of any hotel that interrupts service during holidays, but anyway, I apologized and said that we would find a solution. In the end, it turned out this information was not true, and the restaurant served breakfast normally on the 25th from 6 am (although she told me that during the trip, she had several days without breakfast at the hotel in Manaus and at the hotel in São Paulo).

5) During their entire trip we were in touch by WhatsApp. We were only unavailable during her stay in the Amazon, where there is no phone signal.

6) On 12/27 she seemed to be very satisfied with the trip, as she sent a message saying that it had been a "great experience". On this day she had the flight to Salvador, and I had already sent her their boarding passes the day before.

Before taking the flight to Salvador, Stephanie sent a message asking already where she could have dinner because they had eaten nothing but breakfast that day. I didn't really understand why they didn't buy something to eat at the airport while waiting for the flight to Salvador, since they spent some time waiting for the flight, but I told her that the hotel in Salvador had room service 24h.

7) At 8 pm, I received a message from Stephanie, saying that she was not seeing the driver who would take her to the hotel. I would only understand later that she was in Brasilia (the transit city where she had a layover) and not in Salvador. She thought it would be a direct flight, even though I had sent her the boarding passes for the Manaus > Brasilia and the Brasilia > Salvador flights. She admitted herself that she did not pay attention properly. The fact that she left the airport made her miss the flight to Salvador. By coincidence, her second flight was overbooked, and the airline re-accommodated her on other flights. This made her arrive in Salvador only the next day and not that same night.

We gave her clear instructions and insisted that she should talk to the airport attendant to board a better flight, putting us at her disposal to talk to the company employee, if necessary, but she refused to listen and said she was very tired and did not want to argue.

8) Despite their late arrival in Salvador, they managed to do the planned tours for that day, losing only 1h30 of the total time initially planned.

9) On 12/29 they took the last flight from Salvador to São Paulo, the last destination before catching her international flight.

10) On 12/30, I received an e-mail from the hotel in São Paulo saying that Stephanie had left the room service bill in our name, for us to bear the expense. No customer had ever done this before. Trying not to believe that one of our customers could do this, I asked Stephanie if it was real, and she told me that she did pay the bill. I asked her for proof of payment so that I could check with the hotel that the charge was undue, but she did not send anything. I told Kimkim's support that if she sent me the proof of payment, I would refund her double the amount she paid, but to this day the proof of payment has not been sent and we had to pay again for this expense.

Finally, we are happy to see that in some way they were able to enjoy the trip, judging by the photos attached, which undermine the testimonial and praise of the experience they had in Brazil.

I love Brazil! The sights, the beauty, the vi...
Brazil | Dec 27 - Jan 10, 2023

Sandra
Sandra B.
Brushy Creek, TX | Reviewed on Jan 27, 2023
I love Brazil! The sights, the beauty, the vibrancy of the people and the culture! I wish I never left!! I was able to visit the best sights and hidden gems of Rio de Janeiro and move along to Salvador and immerse myself in the Afro culture, which was a personal favorite. I relaxed indulged in sand dune activities and saw the most beautiful scenery in Canoa Quebrada and then I visited Iguaçu Falls (experiencing the Argentinian and Brazilian side by boat and helicopter) which is a must for... Read more

I love Brazil! The sights, the beauty, the vibrancy of the people and the culture! I wish I never left!! I was able to visit the best sights and hidden gems of Rio de Janeiro and move along to Salvador and immerse myself in the Afro culture, which was a personal favorite. I relaxed indulged in sand dune activities and saw the most beautiful scenery in Canoa Quebrada and then I visited Iguaçu Falls (experiencing the Argentinian and Brazilian side by boat and helicopter) which is a must for lovers of nature!! Rachel always checked on me and made sure the guides were taking care of me every step of the way. I had wonderful and helpful guides. Guilherme was an extra special gentleman who went above and beyond whilst in Rio. Matcos, Leandro, Gabriel and my guide in Salvador Guia Joao Luis went above and beyond to make my time memorable! Thank you a thousand times over😊❤️

Hotel Review
Windsor Copa Hotel
Rio de Janeiro

Close to everything! The showers were amazing! Some of the staff were wonderful and others were just disinterested, but all in all a good experience.

Authenticity & Character
It’s a nice hotel, but nothing authentic or filled with character
Location
Copacabana beach was literally one street behind the hotel.
Staff
Front desk crew and some of the bell hops were friendly, however customer service can be improved amongst others.
Cleanliness & Comfort
The bed was comfortable and linens were clean and the water pressure was great. Stocked fridge
Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Aug 02, 2023

Hi Sandra, Thank you for the fantastic review! We're thrilled you loved Brazil and had an amazing time exploring its sights and culture. It's wonderful to know that we were able to make your trip memorable and appreciate your kind words. We look forward to welcoming you back for more unforgettable adventures in the future! Safe travels and many more incredible experiences ahead!

Every single guide we had was special. They m...
Brazil | Dec 23 - Jan 5, 2023

K
Karthik C.
Pleasanton, CA | Reviewed on Jan 15, 2023
Every single guide we had was special. They made us feel at home, at ease. Beginning with Luis that greeted us at the airport in Rio, the professional knowledgeable, fun Ortiz at Iguacu, Crocidile Dundee realty star Dave at the Amazon.. professionals that made us feel comfortable and safe from their first hello! Rachel ass knows the best team and was in touch every single day to ensure we were having a blast! Read more

Every single guide we had was special. They made us feel at home, at ease. Beginning with Luis that greeted us at the airport in Rio, the professional knowledgeable, fun Ortiz at Iguacu, Crocidile Dundee realty star Dave at the Amazon.. professionals that made us feel comfortable and safe from their first hello! Rachel ass knows the best team and was in touch every single day to ensure we were having a blast!

Hotel Reviews
Amazon Tupana Lodge
Manaus
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Intercity Manaus
Manaus

Hotel looked tiered, old…

Location
No where to go
Cleanliness & Comfort
Sheets appeared dirty. Rooms need to be uodatef
Arena Ipanema
Rio de Janeiro

Convenient location.. average food

Authenticity & Character
It felt kkke another normal hotel
Location
When your backyard is the Ipanema beach with amazing sunsets.. there is no way you can go wrong
Staff
Friendly, courteous
Cleanliness & Comfort
Room was not cleaned on 2/6 days
Activity Reviews
Carnaval Experience - Half day Tour
Carnaval Experience - Half day Tour
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
City Tour in Manaus
City Tour in Manaus
Manaus
Quality of Experience
Guides, Drivers and Staff
Transport
Canoeing in the Amazon and overnight in the jungle
Canoeing in the Amazon and overnight in the jungle
The Amazon
Quality of Experience
Guides, Drivers and Staff
Transport
Iguaçu Falls - Argentinean side
Iguaçu Falls - Argentinean side
Foz do Iguaçu
Quality of Experience
Guides, Drivers and Staff
Transport
Half-day tour Tijuca Forest
Half-day tour Tijuca Forest
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Christ the Redeemer & Sugar Loaf Mountain
Christ the Redeemer & Sugar Loaf Mountain
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day- Rio by Bike
Half Day- Rio by Bike
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Feb 03, 2023

Hi Karthik!

Thank you for the feedback. I am glad you enjoyed your time here in Brazil. I hope you and your family will keep great memories of our country. :)

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