Kimkim Trip Reviews for Fiji

4.6
Based on 4 ratings
Read 4 verified reviews by travelers who booked their trip to Fiji on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Overcharged& Poor Communication
Fiji | May 21 - May 31, 2024

Heather
Heather G.
West Point, VA | Reviewed on Jun 07, 2024
This was our 2nd international trip with Kimkim. The first was in Greece- exceptional communication & tours were exactly as described. We had a couple of things that concerned us this time. First- our first tour - we (& another couple at a different resort) were told by Rosie that the transportation to the tour was a 40min drive. It was 3hours each way! Due to another stop for another party- 6 hours on a bus-longer than the tour. Also- ended up with car sickness.
Second: we knew the surfing...
Read more

This was our 2nd international trip with Kimkim. The first was in Greece- exceptional communication & tours were exactly as described. We had a couple of things that concerned us this time. First- our first tour - we (& another couple at a different resort) were told by Rosie that the transportation to the tour was a 40min drive. It was 3hours each way! Due to another stop for another party- 6 hours on a bus-longer than the tour. Also- ended up with car sickness.
Second: we knew the surfing needed to be booked on & paid on site. We were told to book dives onsite with due to levels & sites- BUT we were led to believe it 2dives 2 days were paid for in our price. This was even listed under “The included” section in our itinerary. We were approached to pay upon check-out. Ruth then stated she explained we had to book onsite to the owner & said she told us more than once- Not the case- we did not know it wasn’t paid for. Super disappointed & pretty sure with the amount of money we have spent on this trip - I would not recommend Kimkim again.

Hotel Reviews
InterContinental Fiji Golf Resort & Spa, an IHG Hotel
Natadola, Fiji
Authenticity & Character
Too American like
Location
Staff
Cleanliness & Comfort
Malolo Island Resort
Nadi Airport
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Paradise Taveuni
Waiyevo
Authenticity & Character
Location
Transportation guide was a bit uncomfortable- personal truck that was very dirty & smelled very bad-just needs to be cleaned -
Staff
Cleanliness & Comfort
Beds were super hard
Activity Reviews
Jewel of Fiji Tour
Jewel of Fiji Tour
Fiji
Quality of Experience
Guides, Drivers and Staff
Transport
Was told 40 min drive was 3 hours each way
Welcome to Fiji !
Welcome to Fiji !
Fiji
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Cave Tour
Half Day Cave Tour
Fiji
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Taveuni
Welcome to Taveuni
Taveuni
Quality of Experience
Guides, Drivers and Staff
Transport
Diving in Taveuni
Diving in Taveuni
Taveuni
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Jun 25, 2024
Thank you for taking the time to share your feedback and for choosing Kimkim for your travels once again. I was so sorry to hear about the challenges you faced during your trip to Fiji as I so enjoyed planning this trip with with Carrie, although I'm glad you enjoyed yourself overall. We pride ourselves on a high level of service so I really do appreciate the opportunity to address these issues. Regarding the extended travel time on your first tour, it seems there was an unusual delay due to... Read more

Thank you for taking the time to share your feedback and for choosing Kimkim for your travels once again. I was so sorry to hear about the challenges you faced during your trip to Fiji as I so enjoyed planning this trip with with Carrie, although I'm glad you enjoyed yourself overall. We pride ourselves on a high level of service so I really do appreciate the opportunity to address these issues.

Regarding the extended travel time on your first tour, it seems there was an unusual delay due to additional time spent picking up another group. While this isn't typical of the tours we book for our travelers, I understand how unexpected delays like this can impact your experiences. We're in discussions with our local tour provider to better understand what happened and see what we can do to prevent such occurrences in the future.

For the dive tours, it appears there was some confusion regarding the booking and payment process when I mentioned you would need to "book" them upon arrival due to Fiji hotels' requirements—I understand now that it was misunderstood that they had been prepaid. We aim for utmost clarity in our communications, and I apologize if the details provided were not as clear as they could have been. I'm reviewing how we present this information in our itineraries to ensure everything is much more straightforward and transparent. We do not get rates for booking diving as the resorts like to book this directly with the guests so they can ensure all the proper documentation is right and confirm experience etc.

I truly appreciate your feedback, as it helps me improve our service for all our travelers. Please feel free to reach out if you have any further questions or need additional clarification.

Ruth

Awesome awesome awesome. New Zealand with kids
Fiji | May 31 - Jun 9, 2023

Noe
Noe C.
Bowie, MD | Reviewed on Jun 10, 2023
Awesome awesome awesome. Connie was very knowledgeable about New Zealand and had lots of great tips on how to travel with kids. She got us some of the best tours, transfers, hotels, and recommend great activities. Will work with Connie again, for the next trip! Read more

Awesome awesome awesome. Connie was very knowledgeable about New Zealand and had lots of great tips on how to travel with kids. She got us some of the best tours, transfers, hotels, and recommend great activities. Will work with Connie again, for the next trip!

Hotel Reviews
Scenic Hotel Te Pania
Napier

Modern hotel with what you would expect in the states. Has a restaurant downstairs and has okay food. Great location with access to walk around nearby shops. The suites are nice since the connecting room has its own bathroom, so a two bedroom suite will get you three bathrooms. Great of you have kids.

Authenticity & Character
Cool round design
Location
Right next to shopping and great views of the sea.
Staff
Didn't seem to friendly when I checked in. Also didn't offer to help with luggage when checking in. Check out the staff was very friendly.
Cleanliness & Comfort
Restaurant bathroom was dirty and we had to let the staff know that it needed cleaning.
On The Point
Rotorua

Wow! This has to be the best hotel ever. It's more of a house than a hotel. My only regret is we stayed here for only two nights, wish we could have stayed here longer.

Authenticity & Character
Wonderful property, lots of character.
Location
Right on the water, breathtaking views
Staff
Amazing staff, super helpful and were glad to answer any questions.
Cleanliness & Comfort
Just amazing place, recommend it to everyone
Bolton Hotel
Wellington

Nice apartment style hotel. They do have a washer/dryer combo machine but we weren't able to get the dryer to dry.

Authenticity & Character
It's a nice apartment style hotel.
Location
It's a bit of a walk if you have kids if you plan on walking to Cuba street. It's really close to the cable car though.
Staff
Very friendly and helpful for any questions
Cleanliness & Comfort
Very spacious and clean
Activity Reviews
Hobbiton Express  -
Hobbiton Express -
Auckland

Kids really enjoyed it. Was also great seeing the movie sets. Really makes you want to rewatch the movies.

Quality of Experience
Pick up was timely and driver made pit stops so the kids could use restrooms or get breakfast.
Food
Good new Zealand buffet. Kids enjoyed it
Guides, Drivers and Staff
Gave great commentary when driving to the site. Was good to hear about the background and culture of some sites while we drove by.
Transport
The seat I was on had a faulty seatbelt.
Mitai Cultural Experience & Dinner
Mitai Cultural Experience & Dinner
Rotorua

Great seeing the traditional dance and the new Zealand buffet was amazing too!

Quality of Experience
Food
Great traditional new Zealand Maori buffet!
Transport
Initially told 515 pickup time but didn't show up until 550.
TE Puia:  Te Ra (Day Pass) Guided tour (90 minutes)
TE Puia: Te Ra (Day Pass) Guided tour (90 minutes)
Rotorua

Great seeing the geysers and mud pits. They also have a kiwi house that has 3 kiwis. Great hit with the kids

Quality of Experience
Knowledge guide. Really great to hear from someone who grew up in the area and learning about their culture
Guides, Drivers and Staff
Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in Washington and New Zealand | Replied on Jun 10, 2023

Dear Caro Family,

Thanks for sharing your rating with us .“Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!
I have been lucky to sample all the activities and hotels you stayed, I speak from experience and I am delighted to hear I can share that with you. You are right, a little bit longer would have been amazing, good to know there is always a next time and we are here for your assistance.
Thank you again and have a great time in Fiji!!

We had an amazing time in Fiji, Liz really ma...
Fiji | Sep 5 - Sep 14, 2022

Brandi
Brandi K.
Casas Adobes, AZ | Reviewed on Sep 21, 2022
We had an amazing time in Fiji, Liz really made the itinerary smooth and no-fuss. It felt very effortless to travel from each destination to the next so we were able to enjoy the trip stress-free. Thank you for planning an amazing trip for us, we are already excited to go back to Fiji! Read more

We had an amazing time in Fiji, Liz really made the itinerary smooth and no-fuss. It felt very effortless to travel from each destination to the next so we were able to enjoy the trip stress-free. Thank you for planning an amazing trip for us, we are already excited to go back to Fiji!

Hotel Reviews
Matamanoa Island Resort
Mamanuca Islands, Nadi

This was my favorite hotel from our Fiji trip. The staff was amazing, everyone was so kind and went the extra mile to make us feel welcome. They got to know us by name and even remembered our preferences. We felt so sad to leave! The view of the beach was amazing, we spent every morning snorkeling. The reef is immediately accessible and visible, just 20-30 feet away from the shore. The feel of the hotel is extremely relaxing. There is one restaurant but the food is excellent, I never felt tired of the options because the menu changed everyday.

Authenticity & Character
The staff is so friendly! They take the time to learn your names and chat with you everyday.
Location
The island feels remote and private. It’s a quiet and relaxing location.
Staff
Enoke, Kevin, Bai, Naomi, Aquila, and so many others were all so special. They are extremely kind and friendly.
Cleanliness & Comfort
Very clean, our room was spotless.
The Palms Denarau Fiji
Nadi

A good transit hotel, extremely close to the marina.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Outrigger Fiji Beach Resort
Sigatoka

As honeymooners, this resort was not ideal for us because it caters to families with children, but nonetheless the quality of our stay here was excellent. There’s plenty to do, the staff is excellent, and the Sundowner restaurant in particular has great food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Waterfall Tour
Waterfall Tour
Fiji

We really enjoyed our first outing on our trip to Fiji! Our guide, Esther was so personable and kind. It felt like hanging out with a good friend. She was enthusiastic showing us around the village. Once we got there, we partook in a lava ceremony, then we did a horse ride to the waterfall. The trail was beautiful and we were able to swim in the waterfall for a bit. Esther personally made us lunch, it was so sweet of her! We really enjoyed this trip.

Quality of Experience
Guides, Drivers and Staff
Esther was amazing!
Transport
Tivua Island Day Cruise
Tivua Island Day Cruise
Fiji

This cruise was so much fun! The crew was so talented and entertaining the entire time. They were high energy and very friendly. We arrived at Tivua and had our own little cabana to relax in, clear waters, and access to an open bar and snorkeling gear. My husband and I learned our first scuba diving lesson and it was amazing to experience the reef for the first time here. Highly recommend this cruise!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sunset Dinner Cruise
Sunset Dinner Cruise
Fiji

The cruise and the crew were amazing, but the experience was a bit of a zoo. It was crowded on the deck and many of the people aboard were very loud and rowdy (not the crew, only the guests.) it wasn’t relaxing and hard to enjoy because of this. It was hard to enjoy the sunset because of how crowded the deck was. I didn’t like the dinner that was served, it was buffet food.

Quality of Experience
Food
I wish the cruise wasn’t so crowded. I didn’t enjoy the buffet food. It wasn’t a relaxing experience.
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Oct 05, 2022

Dear Brandi and Andrew,
thank you for your very thoughtful and complete review !!!! I am so glad you guys liked it all (except the crowded boat tour... ) Sounds like you will have good memories and even maybe made some friends !! Thank you also for the pictures, I enjoyed so much seeing your happy faces!!

It was very nice to work with you both and I would love to organize any other trip for you. You are both amazing !

Cheers
Liz

Quiglayshan vacation
Fiji | Jul 13 - Jul 27, 2018

K
Kristy L.
Kenmore, WA | Reviewed on Aug 04, 2018
Wonderfully planned and stress-free trip! Every connection was seemless and timely. Ben was amazing keeping in touch during one unexpected change. We especially liked our quad bike adventure & guide, diving at Kuata with Brad, and with Semi and Epi at barefoot manta. Saki was an amazing host at manta. When we were ready to leave manta the money hadn’t been paid by Kimkim, but the manager Lauren said, “no worries... they always pay. We’lol sort it out” and they let us leave without $$ in... Read more

Wonderfully planned and stress-free trip! Every connection was seemless and timely. Ben was amazing keeping in touch during one unexpected change. We especially liked our quad bike adventure & guide, diving at Kuata with Brad, and with Semi and Epi at barefoot manta. Saki was an amazing host at manta.

When we were ready to leave manta the money hadn’t been paid by Kimkim, but the manager Lauren said, “no worries... they always pay. We’lol sort it out” and they let us leave without $$ in place for our 3 day food and lodging! Glad to hear you have a great relationship with the places.

We discovered a hidden gem in Boitaira ... good food, beautiful beach, chill village hike, friendly staff (be prepared for a few bugs and critters in your bure)

Local specialist: Kelly Fitzgerald